Caffè Italia United Kingdom Reviews 

Super great service provided by Matteo. Quick rewolt and accurate. Thanks again for the great Help & service.

Bought a coffee machine from them. Very nice to deal with a good price and excellent customer service with their service partner Caffe Zucco. Highly recommend.

My Anita QuickMill stoped working. I sent a video to Giulio and by listening the audio he told me that the problem was the water pump.
I disassembled the machine to reach the pump, sent a photo of the characteristics on the label.
After a short period I received the pump in home, replaced the defective one and started pouring espressos right away.

Big thanks to friend Matteo DE STEFANI
He was communicating with me via mail immediately .. He was keen on fast delivery and customer satisfaction .. The service is excellent .. The delivery time is very fast to the UAE via FedEx Air Cargo .. I did not expect to receive the shipment within 3 .. This is an excellent work .. The shipment was intact and tightly packed. The machine and the coffee grinder are doing an excellent job. Thank you very much.

Bought a rancilio Silvia pro X from CI and they came to the house when I had an issue and Arthur showed me how to extract at 9bar. No other company would do this - awesome customer service

Big thank you to Matteo for great service and excellent products!

I highly recommend Coffee Italia
10/10

Had an issue with my machine and Matteo was very efficient and helpful resolving the problem very quickly…very satisfied with the service

Excellent pre-sales support, so knowledgable and not attempting to upsell, just sell the right product to the customer

Delivery of machine was fine, but I tried to send one to a friend abroad and after confirming they could ship to that country, they wanted to send it to me!

Also as soon as I needed a filter replacement, they directed me to a random website that never replied to phone calls or emails..

Disappointing

Bought grinder from thous guys (Matteo) before buying it I wanted to confirmed regarding VAT invoice he said yes we are providing vat invoice in UK unfortunately that isn’t the case, never again avoid this company .

I bought a Nuova Simonelli Musica in August 2021, arrived on time and without any issue.

In January 2023 appeared to have an issue with the hot water spout. I messaged customer care, described the issue and shared a video. I was informed that the issue will be fixed under guarantee by authorised repair team.

I couriered the machine at my own cost (£25) and after two weeks the machine wasn't even checked by their authorised repair team as they were very busy.
After few phone-calls to check the status of the repair I was informed that the problem was limescale, the machine was repaired outside of warranty and that I need to pay additionally £100.
I also have been informed that the repair performed was removing a solenoid valve, cleaning the part and putting it back together without replacing any part and if I want the machine back I need to pay for the repair cost.
Since I was told initially that this will be covered by guarantee I approached coffeitalia where I've been told that they cannot help me and I need to pay to get the machine back.

The problem was something I had already diagnosed and shared with the repair team by email and provided in a printed letter with the machine.

If I was repairing the machine at home I could have it up and running within a week, also with a new part and in one third of the cost. The only reason I send the machine was for not voiding any guarantee by repairing it myself.

Additionally the machine arrived from the "authorised repair" with damage in the body and a bend in the back.

I have shared the above concerns (and photos) with the team but they didn't think there was something to discuss and never came back to me.

I have also shared my experience with corporate Nuova Simonelli as I do not believe that this is the experience they want for the users of their products.

Matteo is a true gentleman who took care of me throughout the purchase: first by advising me the ideal machine, then by putting together a very attractive offer and finally by organising a faultless delivery

A dissapointing experience! Initially good delivery but after service severly lacking as they've just stopped communicating. My advice is to buy from a dealer in your own country (UK in my case) as Caffe Italia have little interest in resolving issues! My experience says avoid!

Matteo at Caffe Italia directed me to Caffe Zucco (Dublin), as I was having teething problems with my Gaggia Classic 9 months after purchase. Giovanni and Arturo at Caffe Zucco have been very helpful, providing technical assistance and support. They have been very patient and generous with their time. A life-line for this home coffee brewer! Dermot O’REILLY

Awful, received a damaged machine, have tried to call, email, live chat every single day and have not had any form of contact returned. We are due to open our cafe in just over a week with no coffee machine. We paid extra for a warranty but can’t use it because we cannot for the life of us get a response!! Haven’t managed to speak to a single person even once! We have tried everything!!!!!

Update with details:
Order number UK14543

Insane that you respond on here so quickly yet haven’t been able to reply to a single email or voice mail or live chat request…

UPDATE: they have had time to flag my review as “fake” despite replying to one of my emails and having my order number! But stopped replying to emails and still have not given me a solution to my broken coffee machine!
Stay FAR AWAY from this company.

UPDATE 2: I am updating on here because it is the only place I get an answer. I have called every day. I have emailed. I have live chatted. I have tried all of your channels.

I was a bit sceptical at first given some of the other reviews but ordered a Rancilio Silvia Pro X and Sage the Smart Grinder Pro combo for a very good price.

It took a few days to dispatch the order (4 I think) but after that the delivery to UK was very quick (shipped on Friday, and it was delivered on Monday). It was packaged very well, the coffee machine was even shipped on a small pallet.

I retired my 16yr old Gaggia Classic and bought a new Gaggia Classic Pro Thunder Black. It looks terrific, the steam wand is a great upgrade and it runs quieter! The cappuccinos are barista standard and looking forward to years of enjoyment. Coffee Italia have a great selection at a fair price and speedy delivery.

I ordered a Rancilio Silvia Pro X coffee machine and a Sage the Smart Grinder Pro for a very competitive price. I paid by credit card. I received a despatch notice on the fifth business day after my order and the items were delivered by DHL Express three days later, which was a pleasant surprise given that they were coming from Italy. The items were exceptionally well packaged with no damage. They had European plugs but there were two UK converters supplied. Everything appears to be in good working order. Overall very pleased with the price, the delivery service and the items.

Purchased a Silvia pro x in the black Friday sale, was sceptical at first due to it being much cheaper than other companies in the UK. Placed my order on the Friday and received shipment confirmation the following Thursday. It came from Italy, so not sure about purchasing in mainland UK, as I'm in NI I don't need to worry about potential additional import fees. The machine did take a bit of time to arrive, think it went around most of italy according to my tracker, but it arrived a day before was estimated and am very happy with the machine and price paid

After waiting 4 weeks for my coffee grinder to arrive, during which time their customer services team was extremely slow to respond and unhelpful, they sent me the wrong model.

I will now have to ship it back to Italy and wait for the right one, which I presume will take another few weeks.

Don’t buy from this company.