Coffeelink Reviews 

6,726
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 238 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the wide selection of freshly roasted single-origin coffees and appreciate how quickly their parcels arrive. Consumers also find the subscription service extremely flexible, mentioning that managing regular deliveries of their favorite drinks is simple. Customers consistently praise the helpful support team and the wonderful tasting notes included with every purchase. However, some reviewers were not happy with occasional packaging problems or unexpected stock shortages. A few customers noted that shipments occasionally arrived with split bags, resulting in spilled beans inside the box. Others mentioned experiencing items being unexpectedly out of stock after completing payment or facing unfulfilled orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wonderful variety and freshly... See more

Quality

Reviewers mention positive feedback about quality, highlighting excellent taste, fresh roasting, and a wide... See more

Delivery service

Clients share positive opinions on delivery_service, highlighting that packages arrive quickly and securely.... See more

Service

People report high satisfaction with the service, highlighting its quick, professional, and reliable nature... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast deliveries, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Coffeelink for quite a few years, ordering beans and using them in a bean-to-cup machine. They have an excellent range of single origin coffees and your order arrives fast and always v... See more

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(6,726)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding coffee.

Coffeelink supply lovely coffee. I like the fact their coffee is produced and packaged in the UK. I order for personal use only so small quantity orders, but I feel my orders are handled with the same dedication and efficiency as they would be for big coffee houses. I will be ordering regularly.

January 31, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

I use a subscription to buy coffee

I use a subscription to buy coffee. Delivery is always on time, and everything is packaged neatly. Excellent coffee, great taste, I've been using it for years.

February 3, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Poor Quality Coffee, badly roasted in flimsy packaging.

I honestly can't understand where the positive ratings are coming from here. At best I have had one order of disappointing coffee and at worst, my most recent order was an undrinkable rip off.

I ordered 3 coffees with the lightest roast available in a larger quantity - this one turned up in a split bag with beans all over the box. I tried contacting them to see if they would send me a small bag as a replacement (because I didn't think the damage was intentional and waned to compromise) but, after asking for photo of the bag there was no further contact.
I tried to rescue the beans by immediately transferring to a sealed container but could barely make the coffee drinkable, no matter how it was brewed.

Next I opened the "Columbian Geisha" which could really be anything as it was burnt to a crisp.

I have one more to go but I'm really not looking forward to it.

On the surface these seem like a reasonably priced speciality roaster, but upon reflection, the coffee is actually overpriced - given the quality of the product.

I wouldn't order from this lot again and would advise giving them a wide birth. There are plenty other roasters out there with better coffee at similar price points.

January 28, 2026
Rated 5 out of 5 stars

Perfect as always

My bean subscription arrives when it should, the price is good and the coffee is excellent and consistent. No shocks or horrors - just really nice coffee and no hassle.

February 2, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Outstanding

Every order I have made has turned up quickly, and correct. All the coffees I've tried are wonderful. Although I have found some favourites. I will always be ordering my coffee from coffeelink. I usually order a reasonable amount to last a few months. Which works perfectly for me.

January 31, 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Super coffee

Super coffee. Lots to try. Favourite is Colombian Huila. Great price. Subscription makes things really easy.

January 30, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Damn fine coffee, and hot.

All our dealings with Coffeelink have been positive. They're responsive, careful and helpful - oh, and they roast great coffee, too.

January 26, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Love the coffee

Love the coffee. Even better when flash offers are available

January 26, 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Hi there I have recently purchased a…

Hi there I have recently purchased a Ninja Lix Premier coffee machine it’s absolutely superb. I’m have had coffees from you before and I have always liked your coffee. I just bought some

January 12, 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Really great service

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station.

Theo was polite, engaged, efficient and communicative... traits often missing these days.

It was so nice to meet another person happy in their day.

Thanks Theo, keep on being you!

December 30, 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great value and super quick delivery

Great value and super quick delivery. Ordered two cans of chocolate powder and they arrived nicely packed in a box. Very happy with the service and would order again.

December 9, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Not great customer service. Read the T&C folks.

Had brought from Coffeelink several times before and without issue (hence 3 stars not 1 or 2). This time around the coffee tasted so bad, I actually thought the milk had gone off. Several attempts later and I realised that the beans, once ground, smelled as well as tasted awful. It seems, unfortunately, that Coffeelink need to be informed within 48 hours that there is an issue (I'd brought 2 varieties and didn't try the second batch immediately) and then need the entire faulty bag returned - at my expense (why not just a sample?) Oh well, lesson learnt. Won't be using the company again.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 10/10

Excellent service, highly recommend this seller swift dispatch, item as described, very happy, Great quality coffee Colombia Supremo Noble (Oro De Suarez) good value ,many thanks.

October 3, 2025
Unprompted review
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Avoid at all costs

Made my first ever order as they had an offer where you got a free cafetière with a coffee purchase. I ordered a whole kilogram (what a mistake).
My first cup made, I threw my milk out as I thought it was off. I also realised the new cafetière was next to useless allowing the grounds through at the sides. It didn’t form a seal.
Second cup made, I realised it was the new coffee that tasted rancid, not my milk.
I tested it on a friend and my daughter and they both said the same.

I did email Coffeelink and their response was that no one else had complained about the coffee, as if I was making it up. They wanted pictures etc which I provided. They offered a refund but I would have had to return a kilogram of coffee and a glass cafetière at my own expense, it just wasn’t worth it.

Awful coffee. Rubbish service. Useless cafetière. I’m afraid it all went in the bin. Such a waste.

July 5, 2025
Unprompted review
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Reply from Coffeelink

We apologize for the inconvenience.
Please feel free to contact us by email on info@coffeelink.com to sort out the issue.
Thank you

Rated 5 out of 5 stars

Great coffee

Great coffee, good choice and quick and reliable delivery.

July 31, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

A good company to deal with a good…

A good company to deal with a good selection of coffee at fare prices plus free deliveries when you take out a subscription what more do you want😀😀👍

August 11, 2025
Unprompted review
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Would you please put an easy action on…

Would you please put an easy action on your website to be able to swap to a different coffee instead of having to email. Having said that I think it's the best coffee subscription anywhere with fair prices and free deliveries.thankyou Graham Durant😀👍

July 31, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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