I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Colissimo was supposed to deliver a package I bought online to a pickup point near my home; instead, they claim they had to drop it off at a partner location on the other side of town, leaving me to... See more
I have never had problems with Colissimo, neither in sending or receiving packages. Sometimes my local post office does not work as expected. But Colissimo deliveries typically go perfectly well. U... See more
For the 2nd time a parcel was out for delivery between 8-12, at 4pm got a message to say it could not be delivered until 4 days later. This was urgent and no explation of why it could not be delivered... See more
Company details
Written by the company
Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international, avec des services flexibles et adaptés aux besoins de tous les e-acheteurs. Nous proposons une offre de livraison de proximité complète, fiable et responsable.
Contact info
France
- www.colissimo.fr
3.5
Average
53K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's OK
I choose to pick it up at the PO. Transactions are smooth except for that one time when the seller forgot to put my name on the label.
October 23, 2025
Unprompted review
Advertisement
Very good service
Very good service, the package came earlier than expected and the delivery guy was very friendly
October 20, 2025
Unprompted review
My experience with colissimo was very good I didn't have to worry because the parcel was delivered right at my door step
My experience with colissimo was very good always on point
October 16, 2025
Unprompted review
Advertisement
Excelent
It’s a great service overall. I always have a good experience with Colissimo.
October 16, 2025
Unprompted review
Always on time and easy to communicate…
Always on time and easy to communicate in case there are adjustments to make. I’ve never had issues with this service and can only recommend it.
October 9, 2025
Unprompted review
Advertisement
Great service
October 9, 2025
Unprompted review
Expected a package october the 3
Expected a package october the 3. It is now 5 days later and i still got nothing, no package, no information, nothing
October 8, 2025
Unprompted review
Advertisement
service impeccable
September 20, 2025
Unprompted review
I always have excellent service using…
I always have excellent service using Colissimo La Poste. Thankyou
September 19, 2025
Unprompted review
I love Colissimo
I love Colissimo, the postmen and postwomen are very correct and polite, they call before they arrive and they have helped me to bring the big packs on the second floor, highly recommended!
⭐️⭐️⭐️⭐️⭐️
September 17, 2025
Unprompted review
Complaint – Undelivered Parcels
Dear Sir/Madam,
I am writing to lodge a complaint regarding three parcels which have not been delivered to me.
The parcels were sent from France via La Poste, using the Colissimo service, with the sender being the company Cheerz. Using the international tracking numbers, I was able to confirm that the items were being processed at the distribution centre in Portugal. However, despite more than a month having passed, nothing has been delivered.
The first two orders were dispatched on 12 August, which means that over a month has now elapsed without delivery.
For your reference, the tracking numbers are as follows:
LD222269280FR
LD220930460FR
LD220930473FR
I kindly request that this matter be investigated and that you inform me of the expected delivery date of my parcels.
September 16, 2025
Unprompted review
Advertisement
Sent me an email saying my Amazon…
Sent me an email saying my Amazon parcel would arrive on 8th Sept. Then sent me an email after their normal delivery time to say that the parcel could not be delivered due to unforeseen problems.
It is now 1540 9th Sept still no parcel and no email to say when it will be here.
September 9, 2025
Unprompted review
Perfect service delivery fast and into…
Perfect service delivery fast and into my post box.
August 20, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.