College Ave Reviews 

3,540
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process easy, with a smooth and efficient user experience. Many people praised the excellent customer service, highlighting the staff's professionalism, helpfulness, and quick response times. This support significantly eased the often stressful loan process. However, some customers expressed dissatisfaction with interest rates, often finding them higher than anticipated or advertised. A few people also felt initial quotes were misleading, with final rates differing significantly. Some reviewers reported occasional difficulties with customer support, including account access issues or being redirected.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the application... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment over high interest rates,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and knowledgeable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with other companies for Student Loans for my son. The quickest response was given and when my son decided to do classes over summer semester I wasn’t sure we could get it accomplished. Ev... See more

Rated 5 out of 5 stars

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the... See more

Rated 5 out of 5 stars

When it came time to get a loan I had my mind made up that I was going through my credit union. Surely I would get the lowest interest rate given I'm established and have an Excellent credit score... See more

Rated 5 out of 5 stars

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the Unive... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,540)

698 reviews in the last 12 months

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Rated 4 out of 5 stars

High interest rates

Very easy to use and manage loans, wish the loans were combined. But even though I have 2 other loans with them that I have been paying on monthly my interest rate this year was extremely high, and I have an over 750 credit score, very disappointing.

July 16, 2026
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Reply from College Ave

Melinda - Thank you for taking the time to share your feedback. We're glad to hear you've found our application process and loan management experience easy to use.

We understand your disappointment regarding the interest rate on your most recent loan. Each application is evaluated independently, and interest rates are determined based on a variety of factors at the time of application, including the applicant's credit profile, selected loan terms, and current market conditions. As a result, previous loans or payment history do not guarantee the same rate on future applications.

While each loan remains a separate account, we align payment due dates whenever possible so borrowers can conveniently make all of their payments at the same time. We appreciate you sharing your feedback, as it helps us continue improving the borrower experience.

Rated 5 out of 5 stars

Easy to Navigate!

I’m a new student starting this semester and College Ave made it so so easy to get a loan! I started three different loan applications through different companies, but College Ave was the quickest, most simple, and efficient application and I ended up just sticking with them! Loan rate is even better than what my school gave me for an unsubsidized loan. App is perfectly simple and easy to navigate, I am not worried about the future now. Thank you College Ave!

July 17, 2026
Rated 3 out of 5 stars

I am disappointed with College ave in…

I am disappointed with College ave in terms of the interest rate my son received when I co signed for the loan this year. Last year the interest rate was around 8% this year over 10% . I have a credit score of 828 and my son is around 780. I would assume the interest rate would be the same or lower.

July 21, 2026
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Reply from College Ave

Douglas - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment option selected. As a result, a previous loan's rate does not guarantee the same rate on a future application. We provide all the details about the interest rate for the customer to accept prior to making the loan.

Rated 5 out of 5 stars

Easy to Use and Fast!

Easy to Use and Fast!

My daughter and I have two loans set up with College Avenue. The applications are very easy and they are quick to approve! Their Customer Service is excellent!

July 21, 2026
Rated 3 out of 5 stars

The process is very confusing

The process is very confusing. It would be beneficial if there were a page with detailed instructions as to how to proceed.

July 18, 2026
College Ave logo

Reply from College Ave

Laura - Thank you for your feedback. We’re sorry to hear the process felt confusing. Our goal is to make applying for a student loan as straightforward as possible, and we appreciate your suggestion for more detailed step-by-step instructions. We can also confirm that your school has certified your loan and has scheduled disbursements for both the fall and spring terms. You can conveniently monitor the status of both disbursements anytime through the College Ave mobile app. Thank you for sharing your experience—it helps us identify opportunities to improve for future borrowers.

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