Columbus Direct Reviews 10,915

Used to be good. Horrible customer service. I was called once, couldn't pick up the phone and the person couldn't bother to try again. Sent me an email to which I replied and still waiting for an answer. The number I was called from cannot accept calls so I can't contact them. Sent an email complaining about it and got a different number. Called this number but they could help. I was told a person who could actually help would call me straight away but nothing. I can't wait for your call all day, people need to work too you know?

quick respond to my enquiry via email (less then 2 min)
excellent customer service

Without mentioning the delay in handling claims, and complaints, good luck with those…
Also the free lounge is just to lure you to buy their insurance products. The entry ticket will take over an hour to be sent following the delay announcement making it completely pointless in most of cases. This is based on 2 episodes, in different countries.

Absolutely shocking! No reply from email or can’t get
Through on the phone!!

WOULD NOT RECOMMEND AT ALL

Me and my partner went on holiday and took out an insurance with Columbus and unfortunately we got stuck in Greece 3 months ago as our flight was delayed then cancelled and they couldn’t give us a return flight for 3 days! When I spoke to someone from Columbus on the day they were so helpful told me I would be covered and reassured me but since then, I haven’t received an email from them since October despite me emailing pretty much every single week with all the information I have and they’ve asked for. They have caused so much stress and pretty much lied to me, I won’t EVER be using this company again

Couldnt leave no Stars or i would have. Race i was entered in Hawaii was cancelled i had taken out a Gold policy with columbus not worth the paper its written on. Couldnt get back admin fees from virgin for flights and couldnt get money back for trip cancellation. Dont waste money go elsewhere

We were delayed over 12 hours and we used the airport lounge.

Why would they even sell me cover for only France if I need full Europe cover for my visa? So frustrating

Edit - I'm grateful for my response from the Columbus Direct and their ability to upgrade my France cover to EU quickly over the phone while I was at the airport. To answer their question - their website should somehow be able to advise purchasers that buying cover for just France will not be adequate for a Shenghan visa for travelling purposes and that EU cover is in fact the correct option to select.

Allergic reaction on holiday in Spain came home on Friday 25 th November claimed on the Saturday 26th November settled the same day outstanding service highly recommend

Beautiful hotel with great reception service. Although breakfast service could be improved as I'd sometimes have to go up on a few occasions to remind them that I was still waiting for food.

Whilst we haven’t had to make a claim on our insurance the customer service is excellent and the product is perfect for our holiday needs (this is our 3rd renewal) at a very reasonable price. The inclusion of SCUBA diving (to 30m) is a very welcome part of the package.

easy options to choose from and well explained

Really awful service I waited 6 months to hear back about my claim and then was charged for renewal after chasing it. I’m still chasing the refund for the renewal.

I would really avoid this company as an insurance provider

Very easy and clear online process.

Very competitive rates

Prices for our annual cover have gone up quite a lot in the last couple of years but the company and the insurance policy is good and covers us for the range of things we want and has a few useful extras !!

Received an email to renew my travel insurance, just click below.
Despite several emails and two phone calls the link never worked and I had to renew over the phone.
I would have given up if annoyingly the quote hadn't been the cheapest of several insurance providers.

Had holiday without need of insurance, but reassured by having cover if needed.

Have still not heard back about my claim that I made 2 months ago despite contact being promised twice no email or contact received when promised. Used Columbus for my travel insurance for 20 years, but this is the first time I’ve tried to claim and won’t be using them again, they have lost a long time customer.