Comcast Reviews 3,620

They updated the internet only to mess my internet up. Can’t watch anything because the great update keeps spinning. High speed my foot.

I received a message from their executive office to discuss.

How is it possible that I get a new internet service and they charge $100 for installation, plus they leave the cable running across the whole yard and I can't even mow the lawn? It's unbelievable how low the overall service level is.

Through time I've used Comcast on and off, both prior to and after the rebrand under Xfinity branding. I had my own Comcast account while i was in college in South Florida. There was customer service personnel who were always very pleasant to interact with.

Despite now living with my folks, they've put me on their Comcast account as an allowed party.

Comcast’s sucks. Now they have AI talking with you and it’s a joke. Very painful to deal with…takes forever and isn’t accurate. Lots of waiting and I just wish there was another place to go instead of this weak organization. Just when you think that cant get any worse, it does.

A Comcast/Xfinity contractor vehicle displaying both Comcast and Aspen logos leaked oil onto in front of my property, causing permanent staining. Helmsman Management Services (Liberty Mutual’s TPA) confirmed the work was done “on behalf of Comcast” but is now trying to force me to deal solely with the contractor’s insurance.

Under Texas law, Comcast is directly liable via apparent authority. The vehicle bore Comcast’s name—I had no way of knowing it was a subcontractor. Yet Helmsman refuses to provide Comcast’s general liability carrier information or even the contractor’s full name.

This is a clear attempt to delay, frustrate, and underpay a legitimate claim.

I’ve formally demanded the insurance details and copied the Texas Department of Insurance and the BBB. If you’ve faced similar runarounds from Comcast or Liberty Mutual, share your story.

Both TV'S cut in and out with voice. Calling Xfinity is a joke, text you a link, ask countless questions etc. By far the WORST cable company I've ever dealt with, my development is getting rid of them soon YEAH!! Blue Stream is the new system ... praying it's better 🙏

ABSOLUTELY TERRIBLE SERVICE AND SUPPORT - DO NOT RECOMMEND

We operate an apartment community and manage 96 modems through Comcast/Xfinity. We pay over $3,000 per month ($36,000+ per year) for this service, and yet the level of support we receive is absolutely unacceptable.

We recently had an issue with 7 modems that required immediate technical support. We reached out to our account manager then through xfinity support bulk account support specalist Arvind, expecting professional assistance given our substantial monthly investment. Instead, what we experienced was nothing short of negligent:

1. Arvind failed to provide any meaningful help or troubleshooting
2. He abruptly CUT THE CALL in the middle of our conversation without explanation or resolution
3. We were left without proper support for critical infrastructure that our residents depend on daily

Despite being a bulk account with significant monthly spending, we were treated dismissively. It appears to be nearly impossible to reach the right person at Comcast/Xfinity who can actually help. The support structure is broken - there's no accountability, no escalation path that works, and no urgency given to commercial customers like ourselves.

This is completely unacceptable for a company receiving $36,000+ annually from our business. We are now actively exploring alternative providers because Comcast's customer service is non-existent for bulk accounts.

I would never use this company due to the racist people that work here, Shawn Pugh, your Incident Management Supervisor has been sending racist comments to Jasmine Crockett. I'm guessing anyone not of his race is not welcome to do business with this company

Xfinity, you are one horrible company. Having no service, neither phone, no heat, and probably no internet, for someone who’s in a wheelchair, and during the olympics, is quite possibly the lowest a “company” can ever go.

If there was any other reputable non-dish company out there, you better believe I would leave quicker than quick.

For a company that requires a forced “update” every three days, this is beyond any curse word imaginable.

Stop with the fluffy commercials and fix this from the ground on up before you loose even more customers.

The one gigabyte Wi-Fi speed has never registered Over 200 MB with any other speed check other than Xfinity zone technician which means not even in the customers app does it even come Close. Not only are they fraudulent and it took the FCC to acknowledge it and I am still having streaming drop from like a speed but they also donated to have the East wing of the White House destroyed for trumps unprecedented White House ball. There are 10 toll-free Customer Service numbers each with the same Answering machine stating for privacy purposes we do not discuss billing over the phone and Tech support is only for your email and login and it actually hangs up after that which is why when you Google Xfinity cancellations in 2025 were 1.865 million. Check it out!

The internet has never been as skippy and laggy as it has lately (since last fall). Every device (TVs, tablet, computer) is similarly affected

I had Comcrap for 14 years. Never again ! My bill was 373 dollars a month. My internet and video was pathetic. They kept telling me they will fix it soon. After a month I went to AT&T fiber to the house and Direct TV streaming . Best decision i have made. Love it!

Just when you think Comcast couldn't get any worse - they find a way.
They are now reading my outgoing email, censoring and refusing to send it. They claim I am sending out SPAM!!! A few messages here and there from me - a long time customer - and certainly not in the millions actual spammers send. Ironically, these messages I send are actually forwards of SPAM to the abuse contacts. Comcast is unable or unwilling to block them on the way in!!!
Further irony, Comcast is dropping their email service entirely, forcing us to Yahoo. As they raise rates.
AT&T fiber is now up and running in my area and looking better and better.

Comcast absolutely sucks. Speeds were fine until they randomly decided to come "fix the line". My download went from 600 mb/s to 6 mb/s. Genuinely preposterous.

Here I am again, leaving a bad review, waiting for someone to fix this situation with these Comcast Xfinity scammers. Two months ago, one of their installers fell while installing security cameras and crashed through my kitchen’s drop ceiling. I’ve filed countless complaints, opened an endless number of tickets, and no one has resolved anything. I want to specifically point out the head of installers in Houston, who has been calling me and lying to my face, claiming that I refused help from the installers. That is a total lie from him, because he keeps making promises and never follows through, even after two months. Yesterday, when I told him I would give him 48 hours to fix it before getting a lawyer, he said no lawyer would take my case and that I could do whatever I wanted.

So here I am again, leaving a bad review. If it takes five years and every single week to keep leaving bad reviews until they fix my ceiling, I will do it. It’s not about money; it’s about principle and the care they should have for their customers. It’s unacceptable that, as he says, I should find a provider and pay out of pocket, and then supposedly get reimbursed by insurance, with a bunch of excuses. I don’t have the money for those repairs, I don’t have the time, and I shouldn’t have to deal with this. He should have told me from the start, but he kept lying and promising to send someone who never showed up. Two months have passed, and every time I ask for proof of my alleged refusal, he never provides it. He keeps closing tickets whenever I open them, and I don’t understand how Comcast employs such shameless, unprofessional people. Again, I’m talking about the head of security installers in Houston. I’ve tried contacting him; he doesn’t respond. I don’t know what else to do or where to escalate this, because when I call customer service, all they do is open a ticket and refer me back to him, and he’s not solving anything. They don’t give me any contact number for a superior who can actually help, because I’m still a customer. The only reason I haven’t closed my account with Xfinity is that if they treat me this badly now, I can’t imagine how they’d treat me once I’m gone.

I repeat, and I advise you: stay away from Xfinity Comcast. They have good prices, but if you look at their reviews, they have some of the worst reviews out there, with no help and scams. They promise you the best when you go to their stores, but when it comes to solving problems, they’re scammers. Stay away, and I won’t stop until my ceiling is repaired and they take responsibility for the damage they caused, not me.

Comcast internet is very slow and disconnects frequently.

Comcast network sometimes suddenly slows down.

Horrible customer service, horrible internet. Avoid at all costs