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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the products for their quality and the competitive pricing. Many people highlight the excellent delivery service, noting its speed, efficiency, and the helpfulness of the delivery teams. The overall service is consistently described as superb, with consumers appreciating the ease of ordering and the prompt communication regarding their purchases. However, some customers reported receiving damaged products, specifically mentioning issues with TVs and fridges upon arrival. A few other people also felt that the company was not responsive when issues with faulty products arose, and some experienced difficulties with contacting customer service for assistance with receipts or product problems.

What people talk about most

Product

Consumers find products to be positive. Many reviewers are delighted with their purchases, highlighting great... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the speed and... See more

Price

Clients share positive opinions on price, consistently highlighting that products are reasonably priced and... See more

Order

Reviewers mention ambiguous feedback about order. Some customers found the ordering process easy and delivery... See more

Service

People report positive experiences with service. Customers consistently praise the superb, subtle, and... See more

Based on these reviews

Rated 5 out of 5 stars

Kerry provided great support. She sent a video showing how to use the product I had bought as the enclosed instructions were insufficient. Without her help I would have returned the item

Company replied

Rated 5 out of 5 stars

Excellent price and free delivery Everything went smoothly Delivery guy was friendly and helpful Would definitely recommend to friends and family I’ll definitely be using Comet again

Company replied

Rated 5 out of 5 stars

Absolutely fantastic purchase. Easy, fast delivery. Didn’t have to call up to chase. Lots of texts to keep me informed of delivery date and time. I would highly recommend

Company replied

Rated 5 out of 5 stars

Kerry was amazing.... my daughters new tv had been delivered damaged and Kerry was amazing.... she made the process easy to understand and her professional yet friendly manner are a credit to your tea... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Kitchen Supply Store
  5. TV store
  6. Washer and Dryer Store

About Comet

Written by the company

Visit Comet.co.uk for all your home appliances, electronics, computing, gaming, and smart tech needs.

Star Deals TV Deals Computing Laundry Offers
Ordering a large kitchen appliance?
We offer various services with all Hotpoint & Indesit appliances to make life easier:

• Item delivered to your room of choice
• Unit unpacked and packaging recycled
• Choose a convenient 3 hour time slot
• Affordable connection services for washers, dryers, fridges/freezers and ovens.

We can even take your old product away and disposed in approved recycling centres.

Easy returns
Changed your mind? Returning a product is quick and simple. Plus, our customer care team are always on hand to help - just drop them a call or email.

Payment methods
We accept all the usual payment methods (Visa, Mastercard, American Express, Apple Pay, Google Pay) including Klarna and PayPal.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn't honour advertised price

Ordered item for £849 and then they cancelled my order saying there was no stock.
The website has always said in stock.
After cancelling my order they raised the price to £1600.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Needed washing machine as mine packed…

Needed washing machine as mine packed up kings Lynn branch all though there wasn't much stock the sale man was very helpful and eventually found me a washing machine in stock in my price range that I could take away straight away he even helped me unpack it so it would fit in car and even took all packaging away couldn't ask for more

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

This is not comet of old

This is not comet of old the real comet was liquidated if you are back maybe elvis will make an appearance

Stop missleading the public all you have did is bought the logo

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Something's cooking in the Kitchen

I retired and needed a new cooker. I visited Comet in Cardiff. The service was subtle and inviting. I was given advice and chose the stove. It was delivered on the day and time and took the old one away. No mess, no fuss and superb service, Tanxx

November 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Honestly I would give the comet 0 stars…

Honestly I would give the comet 0 stars however that's not an option. Only last month, articles on the comet were free however now they're stuck behind a pay wall. Why am I going to bother reading news for retired people that is locked behind a paywall. Absolute waste and loss of a customer.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a "Which" recommended iron

I bought a "Which" recommended iron online from Comet as they were listed as one of the retailers. Great iron, good price, ordering online was easy, and delivery was quick.

May 20, 2025
Comet logo

Reply from Comet

Thank you for this great 5* review.

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Rated 1 out of 5 stars

To order a product and have money taken…

To order a product and have money taken out of my account to then be told I won’t receive it and wait 10 days for my money back is shocking. Definitely don’t recommend comet.

May 17, 2025
Comet logo

Reply from Comet

Thank you for your review. Comet process the refund straight away, it just depends on how long your bank takes to release the funds back to you.

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Rated 5 out of 5 stars

I’m very happy with my purchase comet…

I’m very happy with my purchase comet make it really easy to shop online I’m not that good with technology but I found it very easy to buy and get my purchase delivered so thank you very much comet

April 29, 2025
Comet logo

Reply from Comet

Thank you for taking the time to write this lovely review!

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Rated 5 out of 5 stars

Excellent service and a very prompt…

Excellent service and a very prompt deliver - thank you. Would highly recommend Comet for the level of their customer service.

May 8, 2025
Comet logo

Reply from Comet

Thank you John for taking the time to write this lovely review.

Rated 5 out of 5 stars

Good service

Good service. Good delivery guy. Very helpful.

May 7, 2025
Comet logo

Reply from Comet

Thank you for this 5* review!

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