Comfy Living Reviews 

I had intended to leave a good review as the company dealt very well when I had a faulty part to my garden furniture. The staff were pleasant and helpful and organised a replacement part which was delivered wihin 48 hours. However I have just received my phone bill which includes £42.24 for just 5 phone calls to this company, 3 of which were where I was cut off while on hold! This is outrageous! 😡😡😡😡😡

Avoid like the plague. Probably the worst company I have ever had to deal with. Their communication is extremely poor and they are very hard to get in contact with.

I wish I had read these reviews earlier. Ordered a bed via The Range but only 2 of the 3 boxes were delivered. The Range do not seem to answer emails at all. Comfy Living phones generally seem to ring out. I have spoken to one very helpful lady at Comfy Living who said she had reordered the missing box to be delivered 13/09 - it is still not here and no no-one at Comfy Living answers and the email bounces back, but they have taken payment. DO NOT USE THIS COMPANY

I ordered the rattan garden furniture set from the range on the 18th, when i ordered it, delivery was scheduled for the 23rd Sep. On the 21st, I got an email saying it had been dispatched and that it would be delivered on the 23rd.

The 23rd came and the cover turned up. No sign of the furniture. I contacted the Range and they said it was part of the Range Plus so put me through, I never got through to them. I can't get through to the right department nor this scam of a company. One Week on I have no idea where the furniture is, just that my £369 is now with a company with nothing to show for it.

Do NOT but from this company or the Range

This company as well as the Range have got to be the worst customer service I have dealt with, or tried to. Unhelpful, putting you through to 0345 numbers that never answer.
Garden furniture delivered two weeks ago. Nothing like the Range website pic. Cushions half the depth as shown. My wife phoned the Range, eventually got through. She started giving him the info, half way through said he was terminating this call and hung up!
I sent an email, which was not even acknowledged at (don’t laugh) hello@therange. On their website their ceo a Mr Dawson said he liked to here from ordinary customers like me, so I sent him an email, and he never acknowledged it either. Have since been going around in circles trying to get through to someone I can talk to.
Finally have been given another phone number and no answer. Will never buy from the range again as they just pass the buck and say that it was through a third party even though my money has gone to the Range.
After looking at reviews of this furniture people were saying 6 months ago about the cushions, so nothing has been done. Intentionally misleading people. Wished I had looked before buying but expected the Range to be a decent company. How wrong!
My next stop is Trading Standards to ask about the way forward.

The range combined with comfy living order a bed and only get half delivered (Part 2 of 2) call the delivery company (on hold for 45 mins) we cant check as your not account holder? then get told to call company we purchased off (the range) so i call them (1hr 20 mins holding) then get told oh it looks lost in transit or something is wrong will have to wait 3 days then contact them back. then ge told i can call comfy living to chase provides number and try calling them no answer so between 3 companys no one really wants to talk and say oh its lost or oh its still on the van the driver forgot to drop it off to you or oh we send it out seperate times or locations to you. so im left just waiting and waiting after approx 3 hrs on the phone and my partner 1 hour trying to get through to the range to find they drop the call on her....

Unfortunately a very similar experience to other users below.

i ordered an outside rattan table set. Chairs arrived on time but the table was missing. As an aside the chairs were of ok quality but teh fixings are terrible. the alignment of the bolts and holes results in the bolt and hole getting damaged and making it nigh impossible to get another bolt in.

The driver said it would come tomorrow. The range said it would come tomorrow. 3 days later... nothing. I tried calling The Range customer services and they washed their hands of it and said to to speak to comfy living. I failed to get through to them and their customer service email address bounced back as unknown. (!)

I would suggest all users who used a credit card (or even a debit card) do a Chargeback dispute on the credit card you used to pay. Assuming The range/Comfy living have failed their contractual agreement to deliver the goods then you will get a refund back on your card.

range cs at comfy-living.co.uk. ONE MONTH ON
we received part of the order left behind the bins. two boxes out of 3. called the range waited for over an hour listening to the same jazz tune time & time again, they line went dead as 6pm had arrived the next day tried again for another hour, eventually got through to the range only to be told they could not deal with it as it was there online company. comfy living they put me on hold and said they had tried to call them but got no response, so gave me this email address and a phone number. after two hours on hold no answer so i emailed them only to find comfy living had blocked the e-mails. so they were returned as blocked. it looks like we are going to have to visit the range in person to try and get a response. i honestly do believe this company is going into liquidation and is determined to keep as much money of the customers as possible. however we ordered through the range so in my eyes they are the company responsible. one star is giving to much but its the lowest i could give.

I won't even give them a star but it's the only way I could leave a review,took forever to get to speak to somebody and then they couldn't help me.i was ment to get 3 parcels to build my furniture,but one parcel missing, nobody knows where it is the delivery people don't know,the supplier don't know and he'll the hell am I suppose to know,but in the mean time I can't build what I need as the other parcel is missing,and the delivery people have told comfy living them have to wait 3working days to look for it.....and that's my problem.....how,if I pay for butter and you haven't got bread then there's no need for the butter!!!! Total waste of space and I'm still no further with any of it.they all took my money and got no where.

Having the worst time with this company. Have a baby due in a couple weeks. Ordered through the range some nice looking furniture for my toddler room. It turned up and was the opposite of what was in the description. Paint missing from front, wobbly, hard to put together and the drawers didn’t close properly and damage from delivery and it just looked cheap. Finally got hold of people to sort it after several days as the range customer service was poor and they arranged to collect the following Wednesday. They arrived and would only take 3 boxes out of the 5 and were adamant they only delivered 3 which they didn’t as they made us take the furniture down and put it in original boxes for returning. It was 3 pieces of furniture but 5 boxes in total. Anyway they refused and left an 8 month pregnant lady to move the furniture inside after moving it outside because Covid. Rang them and after some argument about how many boxes we had. Definitely 5! They arranged to collect the other 2 big boxes now blocking our hallway but it wouldn’t be for another week. Well it’s now been 3 weeks and have had no confirmation or recognition email or talk about a refund and I had to pay for new furniture and I’m left out of pocket in the land of the unknown about to have a baby. Never.again am I to buy furniture from the range or comfy living. Oh also the delivery guys mentioned that they are having a lot of returns and similar issues from other people with this company!

I will never order from the range again. Ordered a garden ratten set to the value of £559. Received my order promptly, but when we came to assemble the table will not fit together and a chair is unusable as we cannot put it together. Ive been trying to sort this now for over 3 weeks to no avail. No one answers the phone and no one answers emails. Im not stuck with garden furniture that is not fit for purpose, and severely out of pocket. Do not buy from this company nor the range. Absolutely shocking customer service.

Absolutely disgusting company, Ordered an item from the Range, Expecting my item to come from the Range, and instead i end up with this company, still haven't received my delivery which was supposed to be delivered 4 days ago, cannot contact anyone as it just rings, The Range are not willing to help, Why the Range has anything to do with this company is beyond me. DO NOT USE!!!!! As I'll have to now contact my bank and tell them it was a scam. Hopefully this place gets shut down.

AWFUL Company,.. Have called over 50 times and not getting any answers. Item was due 2 weeks ago and still nothing??.. Do they actually answer customers!. Fed up of being fobbed off... Just want a delivery date. Have spoken to Tuffnells and they are still waiting to collect my funiture which I was told was on its way!.
Would not recommend to anyone..

I’m just emailing to report your staff I’ve just spoken to who was very extremely rude on the phone, she sounded very young and inexperienced, she was talking over me all the time as I told her am prepared to wait on the line for her to call the warehouse to find out if there is a replacement H2 for a damaged product I received from you, “she said oh no you would have to call back and hang the phone up” after have waited on the call for 30mins for someone to answer.
Are these calls recorded? As I want to put a complaint and take this further, I would not allow staff to speak to customers and hang up the phone like that. That’s so unprofessional inappropriate and very rude. I want the call answered between 12.55pm to 1pm to be listened to and staff disciplined

Can someone get back to me about this matter please.

I work hard for my money to buy product from comfy living and not to have staff speak to me like that, how dear her speak to me like that 🙄😠.
Is there a complaint procedure to take this further please?

Do not buy from this company . They take your money and you don’t receive your goods !!! I had to put in a complaint into pay pal to get my money back !! Discussing , should not be allowed to sale

What a shambles buying on line though a 3 party from The Range. Don’t do it. They relinquish all responsibility for your purchase and it’s impossible to make any contact about your delivery. Thank god I cancelled the payment agreement as I am still waiting for my delivery and after reading all the problems about the product I don’t want it now.
Alexander Simpkin the Managing Director of The Range should hang his head in shame the way he treats his customers so inept. I would never by online again from The Range. Customers are certainly not king with The Range.

Awful customer service. Takes hours to get through to anyone. No communication on delivery. Got told 2 weeks after the item (garden furniture) was due that it has been classed as lost in transit - we didn't get any notification of this. No help from the Range either. I have requested refund and don't expect this to come any time soon. Absolutely appalling service and would give zero stars if I could.

wish I had read this before ordering anything told delivery expected today when I rang the delivery company still hasnt had it calling the range just gets you fobbed off

Do not order from the range online.
Ordered a sofa bed,arrived and not happy with the purchase.
Called the phone number for the range,kept getting fobbed off.
Given an e mail for Comfy Living e mail keeps bouncing back.
The range kept putting me through to a number just keeping getting ringing and ringing no one answers.
Comfy living no one is answering.
The range said they don't take responsibility for the order even though I ordered from the range.
Total nightmare I just want to return it.
The range told me to call Range Plus the guy on the phone said the range are fobbing me off its nothing to do with the range plus.
Cowboys the lot of them scamming people.
They give you this e mail.
Which they have given by replying even in these reviews
Utter rubbish e mail is not the correct e mail.
They tell you to contact them via this e mail and the e mail just keeps bouncing back.
I am now contact trading standards about this matter.
Had enough.

This company is an absolute disgrace. I purchased a 11 piece rattan set. The frame for the table was damaged, so contacted the range to find out that comfy living are the suppliers and I need to speak to them. After an hour of waiting on the phone, I managed to speak to someone called Anthony. He was very helpful, I sent him everything he requested via email, but I have still not had a response. On top of that there is screws missing for the foot stools, so once again contacted the range to be put through to comfy living, after waiting on the phone again for over an hour the phone cut off, I have tried several times again to get no where.
I want a full refund but it seems like it’s impossible to get that.
The range have used these suppliers so they should take full responsibility!!!