Comfy Living Reviews 

ordered via Robert Dyas, first order, first delivery, wrong item. no idea if i will get replacement anytime soon. Ordered grey, got brown. BROWN is written in 6 inch high letters on all six panels of the box it was delivered in. Laughable really.
Edit- i was contacted and promised replacement Monday, then Tuesday, then nothing turned up. Now silence and no reply to my many emails.
Edit Now i get a call saying it will be delivered Thursday. No time. Just all day. Another day of waiting in all day. Two days work holiday lost. No compensation.
Edit- got a tracking number sent today for the replacement that says it is going to be delivered yesterday and it has no status update for two days. It just can't be this disorganised

Extremely disappointed.

Ordered a rattan furniture set through B and Q not realising it was purchased through these guys.

The glass was clearly not fit for purpose and shattered all over me resulting in serious injury to my foot and leg.

I have been trying to reach comfy living for a replacement glass (which I think is the absolute minimum they should be doing) but they are not contactable anywhere.

B and Q won’t do anything as it is via their trusted partner.

Please I strongly advise not to order from this company. I ordered from them via The Range and have let the range know exactly how badly run a company they are working with. This company fail to deliver within the times given. Happy to take the money!! Still no sign of my delivery and couldn’t give me an exact day of when my item will arrive. Have also contacted trading standards

We ordered a 4 piece rattan set and a 13 piece rattan set. There were a couple of issues with the order that were rectified quickly, the staff were polite and courteous. Thanks to Erin and Candice for their help. I have suggested that they should put more detailed pics on the website as that would have given us more detail about what we were actually going to receive. Rattan colour varies and the rear of the chair backs in the 13 seater have no reverse so the underside is a completely different colour. Plus the footstools are not ottomans and only have two sides. Other than that it’s ok and does seat 12 so it suits us! Thanks

Ordered 2 bedside tables and a chest of drawers. Received 4 bedside tables and no chest of drawers. Quite frustrated right now as no response back and asked for an urgent call. Just want to have the chest of drawers delivered as I had hoped for as well.

If I could leave a ZERO believe me I would. I’m not one to complain but this experience has put me off ordering anything big online again. Ordered a bunk bed from the range market place. The bunk bed arrived with missing parts cosmetic defects and manufacturing issues. Took the best part of my weekend to assemble due to awful assembly instructions, we had to drill new holes due to known of them lining up x4 missing F bolts x5 missing E thankfully my partner had similar size screws and we was able to finally Finnish the assembly. Requested a refund based on the awful quality of bed and they just send generic emails stating I can have a replacement or collection, not being funny but the thought of dismantling the piece of s**t gives me shivers after the ordeal of the assembly. Honestly do not waste your time or money with the company.
Response to reply. My company also sell with the range and I can assure you that although a partial refund is not an option you are able to fully refund which considering the defects on the bunk bed both cosmetic and manufacturing you should have issued. The customer service was absolutely terrible rude unprofessional and completely unsympathetic to the situation. I would never order with you again and will ensure all my family friends not do so. AVOID LIKE THE PLAGUE PEOPLE.
Update to the reply from the company.
You are welcome to arrange a collection for a full refund the bunk bed didn’t even last a year waste of money and time. I suppose you aren’t able to refund now due to the time frame useless company

ordered from the Range not these people dont know how they got involved. Delivered on wrong day not the one that was booked. Delivered and dumped at the door, no help for a disabled person to get a heavy bed even over the threshold. Range passing the buck to them, them passing the buck back.

Do not use this company. Quality of product is dreadful and website offers no easy way of returning items. Have emailed but when I eventually get a response the email appears blank so you can’t see what is written. If you want to redeem yourself please put on here how to send back returns and receive a refund!!

Amending earlier rating. I took a day off work due to comfy living saying a delivery would be today.it was not and now they expect me to take more time off work and lose more money or wait weeks without a sofa for the moneu to be refunded. Disgusted is an understatement.

Purchased a bunk bed from Robert Dyas who uses the company comfy living…
I was extremely anxious when I found out it wasn’t coming from Robert Dyas and that comfy living has some horrendous reviews… i didn’t have high hopes! I thought I’m either getting scammed or the bunk bed will come back crap! Boy wasn’t I surprised! A few imperfections but for £201 you can’t go wrong! My girls love it! And it looks amazing in their room! 😀 thank you!

I read the reviews after I had purchased my sons bunkbed through the range. I was really worried as most of the reviews wasn't good with comfy living , but I've had an amazing experience with this company the bunk bed is lovely my sons are really happy came flat packed an was easy to put together, came on time. One parcel was missing but they left me a voicemail to let me know its on the way an came the next day , Overall happy with the company ...
Thankyou
XPD was the delivery company and they was amazing to left them a 5star review :)

Utterly disgusting company allow you to buy products off of their website that they don't even have in stick then use the bull that it sold out as my order was going through loada tosh, I had a confirmation email this morning saying it had been passed over to
XDP for delivery, then at gone 1pm I got another email saying we've recieved ypur item back and are issuing you a refund when I looked it was the item I'd had confirmation of it being passed over to the courier then few minutes after I got another email from a candice advising me my order wasn't in stock and there for have issued my refund, I payed via PayPal so any refunds come through to me in an email straight away from PayPal not had that email either load of lies as well, they don't give a damn that they've screwed over their customer and judging by recent reviews others as well, I'd advise to steer clear of them and the range as they use this as this is whom I put my order through with. So all just as bad as one another vile vile company AVOID AVOID AVOID.

First email this morning - Your order has been dispatched


Hello David,

Good news! The following products have been dispatched and handed to XDP for delivery.
If you need to make a return, please see your options and some guidance on our returns page

Order Details

Order Date: 14th Dec 2023

Time: 10.43

Order Number: W17652848-1M-V

Second email - We've Got It! Confirmation of Your Returns


Dear David,

Your returned items have arrived with us safely.

We will now begin processing your refund. Once your refund is processed, we will send a refund confirmation email.

Third email - Good afternoon,

I am contacting you today with regards to your order from The Range, Unfortunately, this is out of stock and your order has been cancelled and refunded.

Please accept our apologies

Kind regards

Candice - she states here (the range) but in the latest email she says she isn't the range she is from comfy living their all full of do do.

Absolutely awful company The Range had a website problem which duplicated my order and took payment twice. I called them within 5 mins to explain what had happened to be told that Comfy Living would refund me I have waited 3 weeks and am being told that they have to wait for goods to be returned by the courier? Nothing to do with me but seem very reluctant to issue any refunds. The Range are useless as well.
Thanks for your reply yes I have also put a one star for the range as well.

Agree with all the comments this company is absolute joke had part delivery dumped on door then waiting for headboard with got lost or delivered somewhere else then had arranged delivery time slot and driver comes 3 hrs early eventually get bed delivery and driver rude trying to force 2 headboard on us with we refused only wanted and paid for one regrettably wish kept both as big massive hole in headboard was told buy comfy living to throw away and send me one out what a joke have now cancelled order and still sleeping on floor for last 4 weeks with disabled wife disgusting service no sorry or nothing DO NOT BUY ANYTHING FROM THIS COMPANY TOTAL RUBBISH

Rubbish company. Ordered a futon through The Range for a specific delivery date.

They did text to say it would be with me on this particular day but they use a delivery company which is even worse than them. XDP avoid at all cost.

Waited in all day. Rang The Range and got fobbed off with it's a 3rd party wait 24 hours which I did.
I've waited 3 days now with no help just keep being fobbed off.

Decided to cancel the order as it wasn't received.
Now I have to wait for a refund but until they receive the futon back from the delivery company I'm out of pocket.

AVOID THIS COMPANY… SELLS CHEAP CRAP FURNITURE!!
Ordered a bedroom furniture set through The Range , arrived damaged and the rest cheap nasty rubbish ! Arranged to get it pick up and they were not interested and made me wait a week even after I told them my daughter now has no furniture for her new bedroom !! A date of 9/11/23 was decided and guess what … SURPRISE SURPRISE THEY NEVER TURNED UP EVEN AFTER I CALLED THEM TO MAKE SURE THEY WOULD DEFINITELY COLLECT !!! I will now be taking legal action against this company as I will not be out of pocket because of their 💩 furniture!!!
UPDATE
They arranged a 2nd pick up and expected me to wait from 9pm till 11pm .. and guess what .. They never turned up ..This company is full of scumbags and liars .. !!! Solicitors are now dealing with it now !

third party via the range website.i brought a matress-not fit for purpose. Has to be returned for refund-but surprise return company dont show.ive lost 16hours wages on top of the hassle.dispicable company-run a mile.would rate 0 if i could.terrible stress,i have an operation in under 2 weeks. good to know this company is trying to rip others off too not just me.

I orderd a couple of sofas from the range. I got an email about a delivery from comfy living. I'd never heard of comfy living so I checked them out online. I saw all these reviews slating them and I came so close to cancelling my order as I really couldn't be doing with the stress of not receiving exactly what I ordered.
I received my order and everything is fine. Had to assemble the sofas myself which took minutes. I am very happy with everything.
Thank you

Well,at the moment,me and hubby are sleeping on the mattress,good job we were keeping it.i ordered a bed that was supposed to have been delivered last Thursday.only headboard + footboard delivered, got in touch with the range customer service, after they investigated it,we were told all of it had been delivered,.so in limbo now,waiting to find out if the rest of the bed can be found.i should've read some of the reviews can't believe how many people have had the same problem

Ordered a new bed for my 7yr old daughters birthday.. took her out for the day while dad can build it as a surprise.. low and behold to headboard is snapped in half and unbuildable! Over a week now trying to sort out a replacement bed, back and forth via emails currently they think replying every 2 days is acceptable!! My 7yr old is currently sleeping on a mattress. Wish I checked trust pilot for reviews before I ordered. Although we purchased another bed last year from them with no issues!.. Absolutely devastated for my little one!