Comfy Living Reviews 

DO NOT GET ANYTHING FROM THIS COMPANY.
i ordered a sofa bed from them and it came broken. Because i needed it and had 0 time to send it back before it was needed, i went out and spent a day getting the materials and fixing it myself. This was a cost to me as well as a major inconvenience.
After the xmas period i got in touch with 'the range' through where i bought this and realised that i was speaking to this company (had no clue i was buying from this company)
I explained what had happened and sent in multiple photos of the broken item.
They asked if i wanted a replacement slat (to do my own fix) or for the item to be collected and myself refunded.

I said i didnt want to return the item as i had SPENT money and already a lot of TIME fixing it myself. What? I'm supposed to return an item that THEY broke, that I FIXED and put myself out of pocket? - Dont think so.

I didnt want a replacement slat? I'd already done that.

I expected a gesture of good will. They said they have no permission to give me a partial refund as the range wont let them? How does that make sense?
This bed is from your company YOU ARE THE PEOPLE WHO ARE DEALING WITH ME, NOT THE RANGE.

Like are you ok?

fuming. the worst customer service ever.

Brought a bed through onbuy waited in for delivery nothing, called them, they said its not out for delivery but will be the following day nothing, arrived the third day when I popped to the shop. Item arrived damaged all 3 boxes. The bed was assembled by my partner before we realised the wrong bed has been sent and part of it is damaged. I asked for a partial refund and we will keep the bed they refused and want us to package it back up... Using our own packaging.. For a bed.. To send it back to them as the boxes were all ripped. And wait another 2 weeks without a bed. After all this they requested I return the bed at my expense for a 20% refund of the value of the bed. Shambles don't buy from them.

Following on from their reply, as proven to them via photos the packaging was already destroyed due to how their courier had handled the item.

I had no option other than to raise a dispute with PayPal due to the fact they were not listening to me and the staff were rude and unhelpful. Promised call back which never materialised.

Yes they sent me the wrong bed ( which isn't my fault) nor is the fact the bed is damaged.

PayPal refunded me what I asked for just a shame this company lead me to raise a charge back.

Bought a bed frame through The Range. One of the parts to the bed was to a smaller model. I informed the suppliers of the issue, and they were not able to send the correct part to me for another 6 days. Upon receiving the replacement part and trying to complete the process of building the bed, to my amazement, I learned that the replacement part was again incorrect.

This is a shocking error that has been made on two occasions for the same order. I have spoke to the team several times and they have shown no consideration or attempted to take responsibility. Surely, it is not normal to send an incorrect part out twice.

I have been sleeping on the floor because of this. As an elderly man I now have serious back pain.

I never expected that trying to purchase a bed would be so difficult. I would not recommend purchasing anything from this site. Extremely unprofessional in the way they handled this situation.

I placed my order through the order system sited inside The Range.
On placing the order I was immediately informed that delivery would be 4 days later( no option to have an express delivery) . I paid the total amount due and I then looked on reviews which I can say without doubt- panic set in.
There was absolutely no need for me to panic , I was informed via email that my order was out for collection from depot and the carrier name. I was then informed about day/date of delivery and as per information supplied, I received my goods on date specified and I am completely satisfied with the delivery
Again I’m a happy customer & satisfied with product and delivery etc everything from start to finish.

Wheb you wish you could give minus a million stars .

Bought a sofa through wowcher , was a great deal , definitely too good to be true.
Before purchase ,Was told delivery would be 10th October .
Got an email saying maybe the 11th , 18th/ 19th ...
Get a text at 4pm on the 10th saying it will be delivered between 6am and 8am . Who on earth delivers sofas at 6 am ?
I called up, I said the delivery time wasn't acceptable ( I would of been asleep for 2/3 hours or had to do an all nighter) get told its second delivery , right OK, so how far away Is first delivery , they couldn't answer. I said about re arranging , 2 weeks wait but no guarantee it would be a later time. OK just deliver it tomorrow.
Have been emailing and asking for a sale agreement/ contract , something to say "hey you bought a sofa from on on these terms. Your warranty is this and if you're not happy, you're return window is x amount of time and contact this number " wowcher told me to email the compnay , the compnay told me to contact wowcher . Wowcher say their wowcher ticket is "the sales agreement " ,it's really not . The company say the info
Is on the wowcher website ,it isn't. She tells me to check their website for the info . OK so what's your website ....??
She rattles on about ebay, I didn't buy from ebay ,she says about ebay a few more times and then asks for my postcode. Now she tells me my delivery is between 8am and 11am. , it got mixed up 🤔 maybe if she had taken postcode at start of call, we would if saved half the conversation. Anyways back to the Web page, I have to ask 3 or 4 more times. She replies comfy living , I then had to ask if it was .com ,, .co.uk , .org ..what ? She finally replied comfy living .com . I asked why it was so hard to give me the Web address. She hangs up .

I read reviews . I call up to cancel order , again same stupid rude woman . She says she will cancel it abd i have to contact wowcher . But I'm thinking now while I'm on the call , I ask her to delay the sofa for 2 weeks whilst I discuss with wowcher. (Because I've paid a delivery fee for this sofa separately, so I'm thinking , if they try to deliver it tomorrow anyways , are they gonna use "resident not in " "resident turned it away" as an excuse to keep that money , even with out actually trying to deliver it .)
But whilst I was saying to postpone it for 2 weeks, she shouted that it was cancelled and again hung up .

Luckily I paid via klarna so only part payment has gone through . That's been frozen now . I've contacted wowcher to sort it out their end and if I don't hear anything ,I'll be contacting the bank for the delivery refund and my credit card c9mpnay/klarna about the wowcher payment .

I messaged quite a few times from the 4th Oct to 10th asking both for sale agreement. All of which has been screen shot and is perfect evidence for bank and credit card company to show that there was something really not right about this from the start .

I then popped over to a real sofa store and with in minutes of buying a sofa I was sent ...... a sale agreement ....
So im not crazy for asking for one and I wasn't wrong for being suspicious that I was never sent one.

Also I googled comfyliving.com and that does not look like a legit site or something I'd risk clicking links on !

I trusted wowcher . ...
I won't be doing that again . They will be getting a review left tomorrow !

never buy anything from them i took a mattress back to them to there depot when i asked for a refund they said no they sent the wrong one any way

Hesitant from all the bad reviews but I ordered a bed through the range and it arrived within 2 working days, nothing missing and is exactly what I ordered and arrived at 10am so I wasn’t waiting round all day.
Only ordered a cheap bed and you get what you pay for, yes there are better qualities out there but for £200 I’m happy

Please, please do not use this company. The products are definitely not value for money and of low quality. My husband is disabled and the mattress we bought was certainly unfit for purpose, we were unable to use it and it was not even 3 months old. It made my husbands health issues much worse. We had to purchase a mattress elsewhere which made us even more out of pocket plus we live in a small bungalow and had no room to store the faulty mattress. Customer service was absolutely shocking. We were repeatedly not listened to, adding to the overall extra burden on our health. We were offered a replacement but requested a full refund but they would not help at all. Why would we want another mattress just to go through the same problems again? Anyway, we had already purchased a much better one from a decent retailer. If you do order anything from them please ensure if it is faulty, return it with 30 days if you would like a refund. Unfortunately for us, we were just outside of this timeframe when we just could not stand to have it any longer. Many a sleepless, uncomfortable night was spent on it. I would never ever buy anything from them again and we have shared our concerns with as many people as possible to warn them as we do not wish the same thing to happen to anyone else.

Bought a bed from the range, excellent price excellent quality, fast delivery, very pleased

This business is a joke. Sending orders when they wanna in two or three delivers for one bed. You need to prepare to waste a week to collect one bed . They do not keep any agreement. KEEP AWAY FROM THEM AS THE ARE JOKE. BETTER SPEND MORE MONEY AND BY SOMEWHERE ELSE.

I bought an 11 piece rattan furniture set. When one chair had become damaged Comfy living were not prepared to sell me an individual chair to keep my set looking nice.
However had my chair been faulty under the the warranty they could replace an individual chair. I do not understand how a company can have stock to replace individual
Items under warranty but not prepared to sell them. This set was not cheap. I Definately would think twice before buying a garden set from anybody who was not prepared to assist you and uphold good aftercare.
Very disappointing, like many companies these days happy to take your money but when you have the item they are no longer interested. I will NOT be buying from this company ever again. This was through THE RANGE.

Absolutely appalling , I bought a bed from three different online retailers all supplied the comfy living bed , all three times the wrong item was delivered, first the wrong size , then twice the wrong colour, comfy living refused to deal with the problem and referred me back to the retailers, retailers referred me to comfy living , useless , avoid buying from them it's more hassle than it's worth

I bought an outdoor dining set which looked lovely online for a first home. When receiving the item it was poor quality rattan hanging off, rust and smashed glass. I contacted the company for replacement parts and they were sent to us, however when we received the item, parts were missing, no bolts and this time chipped glass. When we contacted the company again they said they would get all the replacement parts to us again..... guess what!? Faulty, glass doesn't even fit on the table and the rattan hanging off and parts of it ripped off completely. We have asked the company for a refund but they have refused as it over the 30 day period since we fist ordered the item, I haven't received one item that is fit for purpose yet. We just keep going backwards and forwards with this company. My word of advice is think twice when ordering from this company.

Arrived on time, fantastic ratten 4 piece set. Looks great very reasonable price. Looks alot more expensive than it was. Brought from the range online .I found out it was coming from comfy living ltd and was rather worried after reading reviews on here . Definitely nothing to worry about 👍

TERRIBLE. Didn’t come as I ordered. Completely different colour, completely different. Ordered from the range then I rang both the range and comfy living to be told there is nothing they can do apart from collect goods and return money minimum 14 days later.

Currently waiting a response after 4 days as The Range informed me my ticket didn't go to the right place. Hadn't realised this was a partner and thought we were buying from The Range. Patio furniture received damaged. Rattan not even finished and just hanging off. Had a similar experience with another company last year. Suspect this will be the same. Will be asking for a full refund and return of the goods. Let's see how long it takes. I would advise you avoid anything to do with this company or indeed The Range.

Ordered rattan garden furniture from mano mano arrived from comfy living, the rattan was damaged, replacement sent also damaged,asked them to fetch the furniture back,after paying a handy man to assemble it,they want it disassembled and packed up, needless to say I will have to put up with it

I ordered a garden daybed from the range unaware that it would be fulfilled by comfy living. Problems experienced:
1. Incorrect colour for part of order delivered
2. Replacement part delivered
3. Screws missing - separately contacted and received screws
4. When tried to out together realised replacement part did not fit / was incorrect (type c delivered instead of type d)
5. Arranged return with comfy living for 6th Jul - failed to colect
6. Rearranged return for 7th July - failed to collect
7. Rearranged return for 8th July - failed to collect
8. Rearranged return for 9th July - failed to collect
9. Finally collected on 10th July

In total, I waited in for deliveries / collections on 7 different days, had huge boxes blocking up my hallway now and needless to say was deeply unhappy with the customer service.

Avoid at all costs.

Do not buy anything from this company. Ordered garden furniture via the Range, continuosly let down on delivery, damaged and smashed items, missing parts. 4 week nightmare. Nobody accepting responsibility. Shocking

Bought a ottoman be from this company on
Onbuy market place, the gas struts what raise & lower the bed were faulty & after 3 weeks of trying to get replacement & promises after promises nothing happened , stay well clear is my advice !