I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding. Life happens,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
Brilliant service with brilliant staff. So easy to manage, either to arrange a loan or check savings. Enquiries are answered very quickly with concise responses. Would recommend to any qualifying pers... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A credit union that serves as commando…
A credit union that serves as commando to fight difficult financial problems of its members . It’s 100% recommendable.
July 3, 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be A credit union that serves as commando to fight difficult financial problems of its members.
Thank you again for such a lovely review.
Many thanks,
Commsave
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Excellent service
Excellent service. My account was easy to set up and the customer service is second to none. When I have contacted customer services, the staff have been super friendly and answered every question I had. I'm extremely happy.
July 3, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Chris,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent service with easy to set up accounts and super friendly staff.
Thank you again for such a lovely review.
Many thanks,
Commsave
credit.bunion is so welcoming easy to…
credit.bunion is so welcoming easy to use brulliant credit union
July 3, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Martyn,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that our credit union is so welcoming easy to use brilliant.
Thank you again for such a lovely review.
Many thanks,
Commsave
My inquiry was responded to quickly.
June 30, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Osaheni,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that your inquiry was responded to quickly and efficiantly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Service is amazing,quick decisions on…
Service is amazing,quick decisions on loans and great saving options,it’s definitely five stars from me ⭐️⭐️⭐️⭐️⭐️
July 1, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Barry,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be amazing quick service and brilliant saving options.
Thank you again for such a lovely review.
Many thanks,
Commsave
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Quick response and very clear in what…
Quick response and very clear in what is necessary
Thanks
July 1, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Rob,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Quick response and very clear.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very helpful.
June 29, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gill,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we were very helpful.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent and quick customer service
Excellent and quick customer service, would recommend
June 26, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Paul,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent and quick customer service & thank you for the recommendation.
Thank you again for such a lovely review.
Many thanks,
Commsave
Quick to answer any queries
Easy online access. Quick to deal with any queries
June 26, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sandra,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Easy online access for your account.
Quick to deal with any queries when needed.
Thank you again for such a lovely review.
Many thanks,
Commsave
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Communication is slow
Communication is slow, trying to close my account which should be easy but alas took longer than 8 hours to send through the form -
As you can see from the reply they have not even read the feedback I have given, I am trying to close my account not take a loan........
June 26, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mathew,
Thank you for your feedback, and we're sorry to hear about your disappointment. We understand that the form to close your account has now been sent to you & the account is now closed.
Thank you again for taking the time to share your experience — your feedback helps us improve.
Many thanks, Commsave
0303 0402 660
Hello@commsave.co.uk
Just really a good company.
Just really a good company.
E mailed them ref a query and it was answered within 2 hours.
Very pleased with the loan facilities.
June 25, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Keith,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be you find ourselves to be a really good company with queries answered in a efficient manor.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave were very helpful as usual
Commsave were very helpful as usual. From requesting loan to it being paid was less than 48 hrs. Very efficient.
June 25, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Alan,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that Commsave were very helpful as usual.
From requesting your loan and the monies in your account quickly
Thank you again for such a lovely review.
Many thanks,
Commsave
Very cooperative and quick response
Very cooperative and quick response
June 25, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Naveed,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very cooperative and quick response to your queries.
Thank you again for such a lovely review.
Many thanks,
Commsave
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Quick response to my enquiry and the…
Quick response to my enquiry and the precision. Thanks.
June 24, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Fassi,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a very quick response to your enquiries and the precision provided to you as a member.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave are an asset to Northampton
Commsave are an asset to Northampton. The staff are always prompt and friendly and always act in a professional manner. Questions get answered quickly and in detail, making it easy to understand what needs to be done. I highly recommend them.
June 23, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Robert,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a asset with prompt friendly professional staff.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent organisation
I have used Commsave service over many years. I have found them to be efficient, communication is excellent and they are very responsive. I would have no hesitation in recommending their services.
June 23, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Patricia,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have been with Commsave for many years, Very efficient with communication and also very responsive.
Thank you again for such a lovely review.
Many thanks,
Commsave
Contact back was quite quick and my…
Contact back was quite quick and my inquiry was sorted
June 22, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Karen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Contact back was quick and your inquiry was sorted promptly.
Thank you again for such a lovely review.
Many thanks,
Commsave
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Very quick response to my query as…
Very quick response to my query as always. Fantastic people to deal with, so happy I'm part of Commsave.
June 18, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mark,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave and we appreciate that you recent experience was a quick response to your query with fantastic staff leading you to be happy to be a part of the Commsave family.
Thank you again for such a lovely review.
Many thanks,
Commsave
I had an issue that was quite important…
I had an issue that was quite important to me. It was not straightforward. Once I had explained the situation to a member of staff at Commsave, they ensured that my request had a satisfactory outcome. They could have handed it on to another member of staff, but they took control and kept me informed from start to finish. The outcome was myself being very satisfied!
Thank you!
June 17, 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be when any issues are not straight forward we always ensure a good outcome for the member.
we are glad that you are satisfied with the outcome
Thank you again for such a lovely review.
Many thanks,
Commsave
I’ve always had a great experience with…
I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding.
Life happens, and having this option for emergency support has genuinely made a difference. The repayments are manageable, and if I ever need extra help with them, the team is supportive and never makes me feel pressured or pushed into anything.
I’ve never felt judged or coerced — just helped. Highly recommend.
June 17, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Suzanne,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be such a great experience with Commsave whenever you have needed us, professional understanding and great emergency support when needed.
Thank you again for such a lovely review.
Many thanks,
Commsave
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