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2.3
9 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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This online scam business never ends. Wrong items shipped, customer service emails from LINDA goes in circles, they deny everything and steal your money. The return policy is non existent. I shipped the incorrect items back to CHINA ($32.05) and received them back 3 months later as refused. I like how they reply to the negative feedback. They do not even respond to the claim of a full REFUND.
I ordered the drone from CommsMarket Inc. After 17 days, I received no update on the shipment of my item so I reached out to them for an update. They said the package was lost and refunded me $104.98. They charged me $109.98 + 6.60 for taxes. That is a deficit of $11.60 that they still owe me. It doesn't matter what reasoning they come up with, there is no justification in keeping that money if they didn't sell me anything. I reached out to them to ask for the rest of my money back, but I am still so frustrated that in this world of online scams, this company tries to make $11.60 for nothing. I want all my money back
Reply from Commsmarket
Dear Customer,
Thank you for contacting us regarding the refund for your drone order. We have carefully reviewed your order (order number: [please insert order number]) and subsequent processing records.
First, we sincerely apologize for the oversight in processing your partial refund and for the inconvenience and frustration this has caused you. You are absolutely correct: when you issue a refund for a lost package, we are obligated to refund the full amount you paid, including the product price, taxes, and any applicable fees. The remaining $11.60 remains unrefunded, which is an error on our part and we have no objection to this.
We have taken immediate corrective action:
We have fully refunded the remaining $11.60 to your original payment account on [today's date]. Based on bank processing procedures, the amount is expected to appear in your account within [e.g., 5-7 business days].
We deeply understand the inconvenience and frustration this incomplete refund has caused you. In a shopping environment where trust is paramount, such errors are simply unacceptable. This was not our intention, nor is it our business philosophy. We are currently reviewing our refund process internally to ensure this issue does not recur.
We value the trust of every customer, and even when an order issue arises, we strive to resolve it responsibly and thoroughly. Thank you again for insisting we correct the error; your feedback has helped us improve our service.
If you have any further questions, please feel free to reply to this email.
Sincerely,
I ordered a set of quilting templates from them and when they arrived the largest one ( 15") was broken. 6 out of the 8 "spokes" were broken and unusable. I contacted the company and have been given the run around via emails, in spite of my being within the time frame of their returns, they keep quoting " our package has exceeded our return and exchange period." I would never buy from this company again and see that my review is similar to others. Note to self. Check reviews in the future. it is unfortunate. If they had resolved this issue decently and accepted that I started the request within their time frame ( or if necessary afterwards), they would have had a satisfied customer and good word of mouth. Instead...not the case. Future customers, you have been made aware of my experience.
Reply from Commsmarket
Dear Customer,
Thank you very much for taking the time to share your feedback with us, and we are deeply sorry for the issues you experienced upon receiving your product. We fully understand your disappointment and frustration, especially when a highly anticipated product arrives damaged and subsequent communication fails to resolve your issue promptly.
First, please allow us to sincerely apologize for our shortcomings in handling this matter. We are always committed to providing our customers with high-quality products and services, and this incident clearly fell short of your expectations and standards.
Regarding the damaged 15-inch end seam template you mentioned, we take it very seriously. Although you were told that the return or exchange period has expired, we want to assure you that we are willing to handle this matter appropriately. Regardless of the cause of the problem, we strive to remedy your experience.
To this end, we encourage you to contact us further through one of the following methods:
Submit your order details and product photos to our customer service email, with the subject line "Damaged Product Return Request." We will prioritize your request.
Or, contact our customer service hotline directly with your order number, and we will promptly arrange a return, exchange, or refund.
We value the trust of every customer and deeply understand your feelings. If you're willing to give us another chance, we hope to resolve your issue promptly and ensure you receive the satisfactory results you deserve.
We will also review our after-sales service procedures based on your feedback to prevent similar incidents from occurring again.
Thank you again for your valuable feedback, which is crucial to improving our service. We look forward to hearing from you and will do our best to serve you.
We wish you all the best!
Sincerely,
Do not buy from this company. Product arrived broken and their support asked me to glue it back together after much deliberation I got a partial refund but they never would send the instructions that came with he product. Very inferior product and lousy support. Avoid them
Reply from Commsmarket
We gave you a full refund, but you said it was a partial refund? And you asked them to glue it together, which means the product was given to you. We refunded you, what else do you want? A full refund and then a new one? Greedy pig
I ordered the woven Placemat template. It was advertised as coming with instructions. I received the template that was shipped between 2 used pieces of cardboard without any instructions. No response to my request for the missing instructions. Doubt if I will order from company again.
Reply from Commsmarket
Hi, we responded to your email on September 14 and sent a link to the video instructions. Can you check your email?
A very beautiful shoulder bag, made of genuine leather, and very versatile. It matches perfectly no matter what colour I wear
Reply from Commsmarket
Dear customer, thank you for your favorable review of our shoulder bags.
We know that women often regard bags as a necessity for daily wear, and the design must take into account the diversity of styles and ease of matching. I am very happy that this shoulder bag looks very coordinated even if you change it at any time due to its soft texture.
Made of high-quality genuine leather, the original intention is to please everyone who can freely show their personality on different occasions. You have proven that it has the best of both worlds in terms of style and practicality, which is the biggest encouragement to us.
We will continue to focus on customer needs and design more affordable and layered models. If you are interested in other styles next time, please point it out directly and we will definitely provide more choices to serve you.
Thank you for your support and appreciation! We hope that our products can always make you look refined and confident every time you travel.
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