CompassFlights Reviews 

Compass flights help me a lot to finalise my refund. Thx

All done, thank you

It's time to give you five star for your best assistance.

I used Compass Flights in the past and will use it again.
The representative Abhi was polite patient and informative,
and always willing to help.
He answered all my questions
and he came across as a person who tried to do the best he could.
Alex

I booked a round trip from San Francisco to Taipei, Taiwan on United for April 7-16, 2020. I bought this ticket on the 15th of February of 2020. Due to the ongoing pandemic, this flight has been impossible due to Taiwan's closed borders. This has been the case from May of 2020 until now (July 2021). I was initially told that I would be credited with a flight (on the same flight path) to use before December 2020 (when I inquired about a refund in April). Since there was no change in travel possibilities in all of 2020, I wrote again to request a refund at the beginning of this year (January 2021) and was told that my flight credit would be extended until December 2021.

The purpose for going to Taiwan is no longer relevant, now over 1.5 years later. I have emailed and called requesting more information/a refund and received no help. Some people here and on their Facebook page have written about calling their support phone number and were greeted with a woman speaking in Chinese then being abruptly hung up on. I experienced this countless times in my attempts to call them (over the course of the past year). Below are some of the emails responses I have received to illustrate CompassFlights lack of professionalism and misleading statements about airline policies:

"Hi,
Airline extended your future travel credit till 31dec21.
Regards,
Abhi"
"Hi,
Unfortunately refund not allowed as it’s non-refundable ticket. You can also double confirm with the airline for the same."
"Please note we act as travel agent and all the policies made by the airline about the date change and cancellation/refund, Unfortunately airline not allowing us to process refund if ticket/flight cancelled due to covid-19 or passenger cancelled own his own.We’re here to help you but also need to follow airline guidelines, we are not alloed to go beyond airline terms and conditions. You can definitely find airline guidelines about covid-19 on the airline website."

The number of spelling errors alone is concerning. Secondly, their presentation of "the airline" is completely misleading. The flight I booked with CompassFlights was with United Airlines. After receiving the emails from CompassFlights making claims about the airline, I called United to see if there was anything they could do to help me. They informed me that I was eligible for a refund (as per United's response to the pandemic) but they could not help me because they did not have any of my information (which is held by CompassFlights).

IN CONCLUSION:
Don't book with CompassFlights. Use literally any other travel agency or travel site to save money on flights. I wouldn't be surprised if they shut down in the next few years after being exposed by someone (likely someone they screwed over like us) as a scam. Until then I'll continue to fight for the $1,500 of my money they are unrightfully withholding.

Very helpful, thanks

EDIT: 06/22/21
If you don't hound them down, I don't know if you'll ever see you money again. They're very dishonest and they keep asking me to change my review on here to 5 stars when they've done nothing but lie to my face about giving me my refund back. Compass Flights, you owe me 1598CAD for two plane tickets.
Every time I ask for my money back, they keep saying that it's going to takes xxx amount of time/days/months.
THEN they even ask for personal banking information to send the refund to you.
If this doesn't sounds like A SCAM/ROBBERY/FRAUD, I don't know what to say.

I'm still waiting on my refund. Who the heck has to wait 6-8 weeks for a credit card refund from a travel agency and have to be asked my compass flights to give them a 5 star review when there's no invoice of this said refund. Stop stalling for time and actually give me my money back.

We impressed with timely response and help from CompassFlights via emails. Our booking flight schedule had been changed numerous times due to COVID situation by American Airlines. Each time we experienced excellent communication. All our needs have been met by CompassFlights customer service.
We are very happy that we purchased our tickets from the travel company:)

I was hopeless, luckely got best customer service and got my revise ticket. Thank you so much compass

After our booking was cancelled by American Airlines we contacted CompassFlights customer service.
It is not best customer service in the world, but they followed up on every single our request. They got all the issues with our booking resolved in a timely manner.
We liked everything about this company.
This is the travel company you can trust!!

My flight was canceled due to COVID-19. They will not refund my money and even when I agreed to use the credit for another trip. The restrictions are out of this universe. I can only fly through Air Canada and AC does not fly direct to my destination, so I cannot use my credit. No phone number to reach them. My email was replied with one sentence after 2 weeks. Don't know what to do. Anyone has a phone number for them???? Will never book or recommend them. I just want my money back.

I dont know why few people write bad about compass but i can say it was best experience while making an amendment in my ticket

We bought a flight through CompassFlights that was cancelled months ago because of COVID. We were emailed vouchers for the flight cost to use on a future flight. However, after numerous attempts trying to call the number included in the CompassFlights email to reschedule, we were repeatedly forwarded by a "representative" to a voicemail box that was full and would hang up on us automatically. Also, when the "representative" initially answered the phone, they would just answer with "hello" - no company name or introduction of who was speaking. This is the most unprofessional company I've tried working with. I will definitely not be booking through them ever again.

Absolutely horrible customer service due to covid I had to cancel a planned trip to Japan with a group of friends. After multiple e-mails back and forth with compass and United telling me im eligible for a refund nothing. I called United they told me that there was nothing they could due and said that a refund was available for my flight but compass has to call them in order for them to get the refund so compass can collect the refund and send it to me. United gave me compass number to contact for getting my refund started I called the number some lady picked up speaking an Asian language I asked for someone in english and they hung up on me multiple times. I emailed compass and told them I contacted United and that they told me I'm eligible for a refund and that no one from compass has even attempted to get a refund for the flight compass then sends me a BS e-mail saying we are currently chasing United for a refund but in good faith I'll put you refund through to our refund department then they tell me to send my full name the name of my bank and the number on my credit card front and back with the expiration date. Only an idiot would actually do that they already received all the information from me that they would need when I made the purchase. So now I have to file a fraud claim 8 months after the purchase and hope my bank is cool enough to give me the money back. Absolutely horrible the fact that United even does business with them and weren't willing to help even a little bit has made me lose faith in them they have for ever lost my business as well I'll gladly buy a more expensive ticket to avoid both United and compass in the future. Hopefully people read these reviews before they make a purchase with them pony up the extra money and buu direct with the airlines.

I booked an American Airlines flight with Compass Flights. American has a highly restricted class called "Basic Economy" below Economy that I wanted to avoid. On the website I confirmed that the fare was Economy and received an email confirmation for American Airlines Economy. When I called AA to get seat assignments I found out it was "Basic Economy". I spoke with Compass Flights and exchanged a number of emails with them in which they consistently ignored my detailed explanation and continued to repeat that I bought an Economy fare and if I wanted something different I should have called them! Avoid Compass Flights at all cost!

What is wrong with this website? From past two days I am seeing 11-12 different flights that I would like to book, everytime I open it says “price verify failed. Please go back and reselect fight”. Like for all of them. You call customer care and they said it’s website fault , try again later. They says they can’t do anything at all. Like if it’s websites fault from 2 days, can anyone actually fix it? Or is it not a website at all? Just a scam?

BE AWARE. BE AWARE. BE AWARE
pls read my experience with thoose people. I consider them scammers ...
Very unprofessional, not responsible , hasty preople . ....
They do not care about customer
be aware from them ... They say 24/7 customer service which is a big lie ...
I am very sad to buy tickets from them . I regret very much even to think they are honest . Once my paiement was received, it was 3910.59 usd , they issue my tickets and send them to my email .
The bad part that another email comes after few minutes;
It was yesterday @ 15:10 saturday 8th june 2019
"J" asked in that e mail for security reasons to provide the following:
(Copied pasted from their email)
"Urgent//Please reply back to this email before Jun 8th at 4pm Eastern Time to avoid ticket cancellation for order ---------. Thank you".....

Please reply to this e-mail with following required documents or contact us by phone 855-863-5111 by no later than Jun 8th at 4pm Eastern Time.
Failure to provide timely and accurate response may result in the cancellation of this booking.
1. Credit card back and front copy;
2. Government issued ID for the cardholder;
3. Credit card charge form as attached (Please fill up the form with cardholder signature).
"
End of the email

He gaves me until 16:00 to provide documents.
He did not care or even think that his email could not be read in the time given (50 minutes only)
Please read carefully :
he asked:
for my credit card copy from both side to be sent by email
could you even think that ? Anyone could believe that
When I read the email, It was around 19h25 .
The tickets were already canceled
For what ? For no one reason at least.

They have my money until this time . They did not revert the transaction to get back my money.
They did not answer my request to call me back after sending many mails ,
or to give a valid phone number to talk with them directly by phone .
All I get 2 answers , the first they were sorry and giving apologies. Their reason was the following: ( copy paste from email ) :
"
Greeting from Compass Flights.
Sorry for the late reply and we are so sorry for any inconvience.
Too many fraudulent orders make us very cautious.
Too many fraudulent orders with large amounts of money have caused our company great losses.
Due to credit card security reasons, we have to contact you to provide the information.
And it's our fault for the very little time limitation. Sorry again for the inconvenience."

This was their first answer
The second :

"Sincerely apologize for the inconvenience that we can not issue the ticktets due to our ticketing time restriction.
In this case,we will refund the full amount back to the original payment method(please expect 1-3 business days to receive the refund).
Please feel free to contact me
"
What about my money
It should be returned upon cancellation ; shouldn't it ?
Asked my bank ; and they said they should provide proof of reversing the transaction and it could take 5 days .
My credit card limit was 5000 $ and they took 3910,59 for no tickets. They violated all my rights . They violated everything.
I have still only around 1000$ as available Balance to be used in my credit card.
I cannot buy anymore even another a part of ticket with this balance.
I Should wait until they return my money.
What they do :
Broke my plans, broke my summer vacation, took my money, loosing my effort for hoors of being watching good fares and time to buy ,
Etc... Now fare raise 200$ for each ticket.
Means that a loss of 600 $ for 3 tickets was noted today Sunday at the time of writing this review 19:30 Montreal time. They caused to me moral damage and they don't care .
Until this time they never answered my request for a call between us.
In the name of the respected law in Canada , could you accept this violation caused to me and my family by this travel agency registered with Tico.ca
Any lawyer , Any judge , any Tico member, please and kindly take note of this to prevent another customer from a such situation.
Please dear friends who are reading this, I have nothing against those people and I've never knew them before . This is exactly what happened to me without any twist for the reality.
I've bought before and many times the same tickets from another reputable sites ( will not give their names here for not use as a pub) with the same credit card this never arrived to me .
I am so frustrated, so sad , because to save few $ I made a mistake to buy from unknown people that are shameless asking for a copy a credit card both side which is illegal by the law. They have no value for the people who trust they by bying from them they have no pity.
I want to add that the travel date was on the 16th of june 2019 . They have enough time to investigate if they suspected something.
They should investigate before issuing tickets.
They played very well the role and scam and fraud me just to get my money for few days .
They could give more time to investigate before canceling especially the date of travel way in a week and reporting the incident to police.
So why they quickly act without even giving a call .
They always have bad intentions thinking that all people are fraudulent.
This what was said clearly in their first email .
What I can tell you is Be aware. ...
Tomorrow after calling tico , I will call the "24h" newspaper which is distributed free in the metro station to talk about my expression and to show them all the proof I have . Statement, e-mails, call record , everything then by them I will ask to complaint for the damage that made to us

I used Compass Flights website few days ago and I liked their service. The website is easy to use and helped me find best deal for a Canada to US flight. I will keep them bookmarked for future use. Thanks ~ Beth