Complete Aquatics Reviews 

14,256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 545 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the secure, protective packaging that ensures delicate items arrive safely in pristine condition every single time. Consumers also appreciate the very competitive prices across the entire catalog, along with the extremely helpful support team always ready to assist with product choices. However, some customers also noted minor issues, mentioning specific instances where products arrived slightly damaged or broken during transit. A few reviewers additionally experienced occasional delivery delays, missing confirmation emails, or unexpected shipping fee increases when completing their online orders.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, often highlighting fast shipping times within 24 to 48... See more

Product

Consumers find product quality and satisfaction to be very high, consistently praising the great value and... See more

Service

Customers consistently note positive experiences with service, highlighting first-class assistance and... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very reasonable and competitive compared... See more

Order

Customers had positive experiences with order processes, finding the website straightforward and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was within 48 hours of my order and the bargain fish tank is lovely. I was surprised how thick the glass was. The fish tank was very well packaged and there was no damage anywhere. It was e... See more

Rated 5 out of 5 stars

I have used this company repeatedly and normaly without any issues. When small issues have arisen they have been dealt with quickly and efficiently by Hannah. Good prices, quality items and fast and... See more

Rated 5 out of 5 stars

Website really easy to navigate. Order arrived really quickly, I expected it to take longer with our location. Great prices comparing to other places and really happy with items which all met or excee... See more

Company replied

Rated 5 out of 5 stars

Very pleased with service from start to finish. Kept informed all the way, and you pulled out all the stops, after a problem at the manufacturers end to get the order to us as quickly as possible. We... See more

Company replied



Company details

  1. Pet Store
  2. Aquarium Shop
  3. Tropical Fish Store

Written by the company

CompleteAquatics.co.uk is an award winning aquatics business that specializes in providing high-quality aquarium and pond supplies to customers in the UK. The company has established a reputation for excellence by offering a wide range of products that cater to the needs of both beginner and advanced aquarists. CompleteAquatics.co.uk prides itself on providing exceptional customer service and expert advice to ensure that each customer finds the perfect product for their specific needs. The website is easy to navigate and features a vast selection of products from top brands, making it a one-stop-shop for all aquatic enthusiasts. In addition to its impressive product line, CompleteAquatics.co.uk also offers fast and reliable shipping, ensuring that customers receive their orders promptly and in perfect condition.


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(14,256)

521 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service

excellent customer service. no delays in enquires, delivery, etc. basically the best aquatic store i have encounter at uk so far. could not recommend it more. just get whatever you need.

July 9, 2026
Rated 5 out of 5 stars

Well built tank at an excellent price!

Delivery was within 48 hours of my order and the bargain fish tank is lovely. I was surprised how thick the glass was. The fish tank was very well packaged and there was no damage anywhere. It was easy to unpack, set up and get running. I am very pleased with the service and Iwill definitely check out Complete Aquarium again for other aquarium upkeep equipment.

July 2, 2026
Rated 5 out of 5 stars

Would buy from again

Great service arrived the very next day, perfect condition and well packaged. Also very good value, was the cheapest I found for the exact same tank

July 3, 2026
Rated 5 out of 5 stars

Fantastic staff

Amazing range of products and very helpful staff, Hannah and gone above and beyond to assist me. Will definitely be using them again and would recommend to anyone needing help,advice or aquatic products

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Needed a new pump for a discontinued…

Needed a new pump for a discontinued juwel protein skimmer, dealt with Hannah via email. She contacted the juwel rep to confirm a new ecoflow powerhead could be adapted easily, and also advised about the need for a ceramic shaft, which was supplied foc.
Being in retail myself, this level of service is rarely seen these days, she is a major asset and a credit to your company.
Phil morrison
MD beds4udirect

July 1, 2026
Unprompted review

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