The three items were fine but: they arrived in two separate parcels, on two successive days. If I had been asked, I would have chosen to have them delivered in one parcel. Thus using less packaging. T... See more
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Review summary
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Reviews shaping this summary
Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
Company replied
Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent... See more
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Great item. Fantastic delivery service. Will definitely be using again as we recently moved my father in law in and he suffers from Parkinson's so we have to take his mobility needs into account. Plen... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Outstanding Customer Service
You never truly know how good a company’s customer service and support is until you need to use it. I can say in all honesty that the customer service I received from Complete Care Shop was absolutely outstanding! They were understanding, helpful and resolved my issue swiftly and efficiently. Thank you Jessica!
June 16, 2026
Reply from Complete Care Shop
Good afternoon, Sam
We are incredibly happy to hear about your positive experience with our customer service team. It is truly rewarding to know that we were able to provide understanding, helpful, and efficient support when you needed it most. We appreciate you sharing your kind words.
Kind regards
Gary
First time purchased …
For the first time I ordered something and my experience was really good happy with the product and prompt service and next day delivery so no complaints and would have no hesitation in ordering again
June 29, 2026
Reply from Complete Care Shop
Good afternoon, Alan
Thank you for your wonderful feedback! We are so pleased to hear that your first experience with us was a positive one, and that you were happy with both the product and our prompt next-day delivery service. We look forward to assisting you again.
Kind regards
Gary
Appliance required was in stock and…
Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later.
The product arrived and completely installed apart from a seat that would require personal adjusts to be made before use.
Just what was required and being used since.
June 19, 2026
Reply from Complete Care Shop
Good afternoon, Tony
We are pleased to hear that your appliance was in stock and delivered promptly. We appreciate you highlighting the smooth installation process, and we are glad the product is meeting your needs. Thank you for your valuable feedback.
Kind regards
Gary
Reply from Complete Care Shop
Good afternoon, Joan
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that the item met your expectations perfectly and that you had a smooth experience. Your kind words are truly appreciated.
Kind regards
Gary
Product as described
Product as described, dispatch and delivery excellent. I am very happy with the outcome, It works a treat. Thank You.
June 19, 2026
Reply from Complete Care Shop
Thank you for your wonderful feedback.
We are so pleased to hear that the product was as described and that you are very happy with the outcome. It's fantastic to know it works a treat for you.
Many thanks Nina
Fast delivery and great customer service
Accidentally put the incorrect postcode and we were called straight away to double check and correct our mistake.
Arrived very quickly and at a great price.
June 25, 2026
Reply from Complete Care Shop
Good morning
We're so glad we could quickly resolve the postcode issue for you! It's wonderful to hear that your order arrived swiftly and that you found our pricing to be great. Thank you for your kind words.
Kind regards
Gary
Reply from Complete Care Shop
Good morning, Yvonne
Thank you for taking the time to leave such positive feedback. We are so pleased to hear that you were satisfied with the quick delivery, the price, and the quality of the product. We truly appreciate your support.
Kind regards
Gary
Reply from Complete Care Shop
We appreciate your feedback. We are glad you liked the product and timely delivery.
Kindest regards Nina
The Complete Care Shop
Order was as described
Order was as described. And it was delivered on time. Great shop! C.C.
June 12, 2026
Reply from Complete Care Shop
We're so glad the order was as described and delivered on time. Thank you for your kind words!
Kindest regards Nina
The Complete Care Shop
Reply from Complete Care Shop
We are so pleased you found our product to be of good quality and reasonably priced. We appreciate your feedback.
Kindest regards Nina
The Complete Care Shop
Arrived on time and is exactly as…
Arrived on time and is exactly as described. Will buy from them again
June 24, 2026
Reply from Complete Care Shop
We're so pleased your order arrived promptly and as described. We appreciate your kind words and look forward to serving you again!
Kindest regards Nina
The Complete Care Shop
I am delighted with the product
I am delighted with the product. Very fast delivery BUT l gave only 4 stars because DPD courier just dumped my order in a public area without even letting me know it was there.
A neighbour carried the hea y parcel up the stairs to me. I am disabled so l am not impressed with DPD. COMPLETE CARE SHOP I HIGHLY RECOMMEND
June 25, 2026
Reply from Complete Care Shop
We're happy to hear you're delighted with our product and the fast delivery. We are very concerned to learn about your experience with the courier and the difficulties this caused. We are addressing this with DPD to prevent future occurrences.
Kindest regards Nina
The Complete Care Shop
My first time using your company but…
My first time using your company but yeah quick service no probs
June 12, 2026
Reply from Complete Care Shop
We're glad your first experience with us was quick and problem-free. We appreciate your feedback.
Kindest regards Nina
The Complete Care Shop
Absolutely brilliant!I am very pleased!
June 24, 2026
Reply from Complete Care Shop
We are so happy to hear you are pleased! Thank you for your brilliant feedback.
Kindest regards Nina
The Complete Care Shop
The item i ordered arrived in two days
The item i ordered arrived in two days. Item as described
June 24, 2026
Reply from Complete Care Shop
We are so glad to hear your item arrived quickly and was as described. Thank you for your kind words!
Kindest regards Nina
The Complete Care Shop
Excellent service and price
June 24, 2026
Reply from Complete Care Shop
We appreciate your positive feedback. We are glad you enjoyed our service and pricing.
Kindest regards Nina
The Complete Care Shop
Reply from Complete Care Shop
We're glad your delivery was prompt and assembly was easy. Thank you for your feedback!
Kindest regards Nina
The Complete Care Shop
Reply from Complete Care Shop
Good Afternoon,
We are sorry to hear that you needed extra help during setup. We understand how important it is for our products to be as straightforward and user-friendly as possible, and we appreciate you bringing this to our attention.
If you ever need assistance with assembly or use, our customer experience team is always here to help guide you through it.
Kind Regards
Halima
Customer Experience Advisor
Reply from Complete Care Shop
Good Afternoon,
Thank you so much for your kind feedback.
We are delighted to hear that you found both our service and the product to be excellent.
Providing a smooth experience and high-quality products is what we strive for, so your comments mean a great deal to us.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Halima
Customer Experience Advisor
Terrible Customer Service
The listing wasn't very clear, so I missed the fact that the crutches were not fully adjustable. I didn't even know that there were crutches like that. Obviously, that is on me. I have however, given one star because the way I was spoken to was terrible. At one point, one of the people I spoke to was very patronising - something I would never expect from a company that deals with disabled people. I wasn't overly happy with the £12 charge for returning. Nor was I happy about the refund being less than I was told. I even double checked the amount with them, but I was misled about that. I do not recommend buying from here, because of the customer service issues. I went with another company in the end who were lovely and really helpful.
June 11, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, and it’s particularly disappointing to learn that you felt our customer service did not meet the standard you should expect from us.
We sincerely apologise if the product listing was not clear enough regarding the adjustability of the crutches, and we appreciate you acknowledging this.
However, we fully accept that the way concerns are handled is just as important, and we regret that you felt spoken to in a patronising manner. This is not reflective of how we aim to treat our customers, and your comments have been taken seriously and will be addressed with the team.
We are also sorry for any confusion or dissatisfaction regarding the return charge and refund amount. We understand how frustrating this must have been, especially after you sought clarification. Transparency is very important to us, and we will be reviewing this to ensure clearer communication going forward.
We truly regret that your experience has led you to shop elsewhere, but we do appreciate you raising these concerns as they highlight where we need to improve.
Kind Regards
Halima
Customer Experience Advisor
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