Great experience. Engineer lovely, friendly, efficient. The engineer went the extra mile, helping us with an additional task that probably was not within his remit - which we were very grateful for. H... See more
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Review summary
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We have been using Alpha Fire for our fire alarm commissioning across multiple sites for the past three years, and their service has been consistently excellent. I want to give a special mention... See more
5 stars for Jack at Fire Safe in the Bromsgrove team today! Jack quickly and efficiently resolved a problem I had regarding follow up work following an alarm installation. When I called the office,... See more
Company replied
Rebecca Burton was my first point of contact via the phone and she made a great first impression of Intrasafe. Then dealing with Henry Scriven was easy and professional; he made the extra effort to vi... See more
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Company details
- Contractor
- Electrical Engineer
- Elevator Service
- Environmental Health Service
- Fire Alarm Supplier
- Fire Protection Consultant
Written by the company
Complii is a leading integrated provider of safety and regulatory compliance services across water and air, fire and security, electrical, and lifts and escalators. We support teams across complex, multi-site estates throughout the UK. As a trusted compliance partner, we work across many sectors, including hospitality, leisure, healthcare, education, retail and commercial property to reduce risk, assure regulatory compliance, and protect people, businesses and assets. Delivered through specialist divisions, our services provide high-quality, reliable outcomes. By consolidating multiple compliance disciplines under one trusted partner, Complii reduces supplier fragmentation, providing clear, comprehensive, cost-effective solutions all in one place. We simplify complex compliance legislation, providing you with assurance and confidence that compliance is being managed effectively. Working side by side with our clients, we deliver essential risk, regulatory, and compliance services across the built environment – helping to meet obligations, protect assets and reputations, and ensure the safety of customers and your workforce. From assessment and advice through to servicing, testing, and ongoing support, we focus on quality. We’re not just a supplier – we’re your trusted compliance partner, offering clarity, control, and peace of mind. We’re by your side, every step of the way.
Your Trusted Partner for Building Compliance
Written by the company
- By your side, every step of the way.
- We’re your trusted partner, here to help you navigate the often complex and confusing regulations surrounding building compliance. We work alongside your business, and the challenges you face, to provide end-to-end cost-effective solutions to meet all your building compliance needs. We pursue the highest standards and embrace continuous improvement in everything we do, helping to cultivate lasting relationships with our customers built on reliability and respect.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- 0330 043 4344
- trustpilot@complii.com
- www.complii.com
4.9
Excellent
227 reviews
Asks customers to review
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Neil Crane was my Complii…
Neil Crane was my Complii representative today, and as a business owner, I only wish I had a whole team of people like him. He was exceptionally professional, punctual, courteous, and incredibly helpful throughout the visit.
He carried out his work with great care, keeping everything clean and tidy, and demonstrated excellent problem-solving skills by finding practical solutions to any challenges that arose. His attention to detail and positive attitude were truly impressive.
I am extremely impressed with Neil’s performance and can’t recommend him or his service highly enough. He is a real credit to Complii.
June 29, 2026
Unprompted review
Reply from Complii
Hi,
We are so pleased to hear about your exceptional experience with our representative. It's wonderful to know that Neil's professionalism, punctuality, and helpfulness made such a positive impression. We truly appreciate you highlighting what a great job Neil did. Your kind words are a testament to the dedication we strive for in our service. Thank you for sharing your very positive feedback; it means a great deal to us.
Best wishes,
Complii
Fantastic staff very friendly
June 15, 2026
Reply from Complii
Hi Shayne,
We're so happy to hear you found our staff friendly! Thank you for your kind words.
Best wishes,
Complii
All good and very pleasant auditor.
June 29, 2026
Reply from Complii
Hi Peter,
We're so glad to hear you had a pleasant experience with our team. We appreciate your kind words!
Best wishes,
Complii
Very polite and friendly
Very polite and friendly.
Happy to answer any questions I had to ask.
Professional throughout.
June 29, 2026
Reply from Complii
Hi Mel,
We're so pleased to hear that our team was polite, friendly, and professional throughout your experience. We're always happy to answer any questions you may have. Thank you for your wonderful feedback!
Best wishes,
Complii
Hot/Cold water testing - simple and quick
Jason performed the testing on our hot/cold water, explained what they were doing, and got to work.
Showed the results at the end - was a simple and straight forward test procedure.
June 29, 2026
Reply from Complii
Hi Liam,
We're so glad to hear that our team provided a clear and straightforward experience with your water testing. We appreciate you sharing your positive feedback!
Best wishes,
Complii
Excellent Service by the engineer who…
Excellent Service by the engineer who came out to Treadmills Business Centre in Northallerton. Extremely friendly and professional, great attention to detail, couldn't of asked for a better engineer. Would highly recommend Logic and they're friendly staff :)
June 24, 2026
Reply from Complii
Hi Ben,
We're delighted to hear about the excellent service you received from our engineer. It's wonderful to know they were friendly, professional, and attentive to detail. Thank you for your recommendation!
Best wishes,
Complii
Jordan was great very informative and…
Jordan was great very informative and explained everything he was doing to us
June 26, 2026
Reply from Complii
Hi Collette, thank you for your great feedback.
We’re delighted to hear that Jordan provided such an informative and positive experience, taking the time to clearly explain everything along the way.
That level of communication is something we really pride ourselves on.
We’ll be sure to pass your kind comments on to Jordan and the Zeta team.
The Complii Team
Came out within 24hrs as a matter of…
Came out within 24hrs as a matter of urgency.
Matter resolved successfully.
Communication from engineer was clear and explanatory.
Satisfied customer - thank you.
June 25, 2026
Reply from Complii
Hi Hilary,
Thank you for your feedback. We’re really pleased to hear that we were able to respond quickly and resolve the issue to your satisfaction. Providing clear communication throughout is something we always strive for, so it’s great to know this made a positive difference to your experience.
We will pass your comments on to Arron and the Logic Fire & Security team.
Thank you again for your support.
The Complii Team
Celtic Fire
The guys at Celtic Fire are our go to for all fire alarm/fire extinguisher jobs that we ever need assistance with on any of our sites. Jay, Tyrone & Owen are such knowledgeable, genuine and helpful people. Would 100% recommend their services.
June 25, 2026
Unprompted review
Reply from Complii
Hi Natasha,
Thank you for your feedback!
We’re delighted to hear that Celtic Fire continues to be your trusted partner across your sites. And it’s great to know that Jay, Tyrone, and Owen have made such a positive impression with their knowledge, professionalism, and helpful approach. We will pass on your comments to them.
Your recommendation means a great deal to us, and we look forward to continuing to support you in the future.
The Complii Team
was very friendly and informative
June 17, 2026
Reply from Complii
Hi Kim,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found Tony to be friendly and informative – we will pass your kind comments on to him.
Providing clear, helpful service is something we pride ourselves on, so it’s great to know this was reflected in your experience.
We appreciate your support and look forward to working with you again in the future.
The Complii Team
Alpha fire alarms are great to work with
We have worked with Alpha fire alarms for many years. Always very organised and easy to work alongside. Claire in the office is great with communication and attention to detail.
Dan @ Mark one hire
June 16, 2026
Unprompted review
Reply from Complii
Thank you for your feedback Dan, and for your continued partnership over the years.
We’re delighted to hear that Alpha Fire Alarms has consistently delivered an organised and easy-to-work-with service.
It’s especially great to know that Claire’s communication and attention to detail have made such a positive impact. We will pass on your kind comments.
We really appreciate your support and look forward to continuing to work together.
The Complii Team
2 of our emergency lights have stopped…
2 of our emergency lights have stopped working. Matt came out promptly and dealt with the issue, I found him to do a good job to manage the issue.
June 24, 2026
Reply from Complii
Hi Debbie,
Thank you for leaving us a review, we appreciate the feedback and use this to regularly review our processes to ensure we're doing a great job for all our customers.
As part of our commitment to our customers, we like to personally follow up on any reviews that we get that are below 3.5 stars, to find out how we can do better next time and to see if there's anything we can do to resolve any issues you may have.
One of our representatives will be in touch shortly.
Best wishes,
Complii
Very efficient and helpful engineer.
June 17, 2026
Reply from Complii
Hi Andy,
We are glad you had a great experience with our engineer. Thank you for your kind words!
Best wishes,
Complii
Reply from Complii
Hi Emily,
We're glad you enjoyed your experience. We appreciate your kind words, thank you!
Best wishes,
Complii
great and prompt service
June 23, 2026
Reply from Complii
Hi Sye,
We are so pleased you had a good experience. We appreciate your kind words, thank you!
Best wishes,
Complii
Great service
Great service - prompt and with compliance advise.
Very thorough and with a great smile.
Have been using Par fire for a few years now and this will definitely continue
June 23, 2026
Unprompted review
Reply from Complii
Hi Sultan,
We are so happy to hear you had a great experience. We truly value your continued trust and look forward to working with you for many more years!
Best wishes,
Complii
Positive Review
Arrived on time, polite engineer. Worked efficiently & in a timely manner .
June 23, 2026
Reply from Complii
Hi Sarah,
We are so pleased our engineer provided a great service. Thank you for your feedback!
Best wishes,
Complii
Friendly and professional service.
June 23, 2026
Reply from Complii
Hi Danni,
We are so glad to hear that you had a positive experience, thank you for your feedback.
Best wishes,
Complii
Reply from Complii
Hi Lizzie,
We're glad you enjoyed your experience. We appreciate your kind words and we'll let Michael know what a great job he's doing!
Best wishes,
Complii
Can highly recommend Complii
Can highly recommend Complii, they have looked after our compliance for a few years and very easy to work with, along with being extremely responsive. Chris is very knowledgeable and always happy to assist.
June 22, 2026
Unprompted review
Reply from Complii
Hi,
We are so pleased to hear about your positive experience with us. We truly appreciate your kind words and continued support.
Best wishes,
Complii
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