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DDR4 32 Kingstone Ordered laptop memory from them, work as expected, at the end of the day is a RAM card, nothing special. The only problem I faced was the naming/address on the parcel, as I went 3... See more
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I have been using Conrad since early this year for electronic components and accessories. They are reliable and prompt and if delayed you get a message before the order of approx lead time. Would reco... See more
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Overpriced compared to other suppliers for the exact same product (check pricewatch on tweakers.net). They don't keep their promise on delivery time, much longer delivery time which is very cliënt un... See more
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Company details
Written by the company
Voor welke technische uitdaging u ook staat, bij ons vindt u de juiste oplossing! Log éénmaal in en vind alles wat u nodig heeft. Profiteer van ons brede scala aan innovatieve producten en diensten, persoonlijk deskundig advies en snelle en betrouwbare levering. Met meer dan 1.000.000 producten zijn wij dé partner op het gebied van techniek en elektronica. All parts of success.
Conrad Electronic: All parts of success
Written by the company
- Voordelen van Conrad
- • +1.000.000 producten • +3.500 merken • +85.000 klanten • Minimaal 2 jaar garantie
- Speciaal voor onze zakelijke klanten
- • Gratis inkoopkoppelingen • Scherpe offertes op maat • Business Plus abonnement • Gekalibreerd assortiment • Inkoopkorting voor scholen
Contact info
Zutphenstraat 89c, 7575 EJ, Oldenzaal, Netherlands
- 088-4285490 ( lokaal tarief )
- webcare@conrad.nl
- www.conrad.nl
3.2
Average
7K reviews
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Too long waiting for return
When you buy something, it is okay - they take money immediately. Wher you want to return something, then you need to wait few days to send item by PostNL, then Conrad send this back to their German werehouse and again need to wait 10 days...
May 10, 2021
Unprompted review
Reply from Conrad.nl
Hello,
Thank you for your review.
I understand that it is not nice to have to wait longer for your money.
We try to do everything we can to process returns quickly, but because our warehouse is in Germany, it takes longer than you expect from us.
Have a nice day,
Marga Bouwhuis
Conrad Electronic Benelux
Items in stock apparently not in stock
My initial experience with Conrad was actually good. Items were delivered in a timely fashion as announced on the website and the prices are competitive. However my last 4 orders all suffered from the same problem: on the website it says that an item is in stock, I order the item and then I get an email apologizing that it's actually not in stock and they don't know when it's going to be delivered. Customer support is only able to say "Sorry, there is nothing I can do about it". Actually, you can: pass along these complaints so that you make sure to have a website that reflects your stock; how about cancelling the order and giving the money back?
March 15, 2021
Unprompted review
Reply from Conrad.nl
Good afternoon,
Thank you for your review. How annoying that you have now placed multiple orders whose delivery times have been postponed. We apologize for this inconvenience. As soon as an order is canceled by us at the request of the customer, the amount will be refunded within 3-5 working days. You can always contact us personally for more information.
Sincerely,
Kimberley
Conrad Electronic Benelux
Fast delivery and I like the products I…
Fast delivery and I like the products I ordered.
February 10, 2021
Unprompted review
Reply from Conrad.nl
Good afternoon Kandice,
Thank you for your review!
Have a nice day.
Sincerely,
Kimberley
Conrad Electronic Benelux
Stock item keeps on getting delayed
Ordered 2 items mid of january. 1 item on stock, the other 8 to 11 days delivery time. End of january received an email second item will be delivered ww5 (frist week of february). Yesterday received an email the delivery is changed to ww8. Surprisingly that particular item is shown on the website as ON STOCK.
Terrible service !
---------- timeline -----
Jan 14, placed order, 1 item stated as "deliverable in 8 to 11 days" while on the website it states "on stock"
Jan 18, one item from the order is sent out
Jan 18, received the invoice. Second item stated as "will be delivered within +/- one week" (website still states "on stock")
Jan 19, first item of 2 is delivered
Jan 25, email received that delivery is delay another week. It states "WILL be delivered in wk5.2021"
Feb 2, contacted Conrad
Feb 4 Conrad states that something is wrong with my 2nd item. A new order is created (the website still states item is "on stock"
Feb 9 - Conrad states we expect to receive the item in our stock on thursday (Feb 11)
Feb 12 - No changes in the order: Conrad does not know it the item has be coming in
Feb 15 - Conrad sends an email - delivery date is changed to ww8.2021
February 3, 2021
Unprompted review
Reply from Conrad.nl
Good day,
Thank you very much for your review.
First of all, I apologize that we are not yet able to deliver the ordered item.
You can send me an e-mail in which you provide your details and the details of the order.
I'm going to check for you when the article actually comes out and give you feedback.
You can send the e-mail to contact@conrad.nl attn Marga Bouwhuis
I wish you a very nice day.
With best regards,
Marga Bouwhuis
Complaints team
Conrad Electronic Benelux
Great shop
Great shop, easy to order, fast delivery and quality products. No problems so far!
January 25, 2021
Unprompted review
Reply from Conrad.nl
Good afternoon,
Thank you for your nice review! We are happy to read that the order went well.
Have a nice day.
Sincerely,
Kimberley
Conrad Electronic Benelux
perfect service
January 11, 2021
Unprompted review
Reply from Conrad.nl
Goedemorgen,
Hartelijk dank voor uw mooie beoordeling. Dit doet ons goed.
Graag tot een volgende bestelling.
Fijne dag gewenst.
Met vriendelijke groeten,
Marga Bouwhuis
Conrad Electronic Benelux
Returned an item and Conrad resolved it to all my wishes
Product (power box) that got delivered did work but had a minor malfunction that resulted in sending the item back after some time. Fortunately Conrad send me a replacement item back quite fast, one which works correctly.
January 4, 2021
Unprompted review
Reply from Conrad.nl
Good morning Remco,
Thank you for taking the time to write this great review. We are pleased to read that you have finally received a properly working product.
Have a nice day.
Sincerely,
Kimberley
Conrad Electronic Benelux
Review
Quality products and good service. I would recommend Conrad.nl
January 4, 2021
Unprompted review
Reply from Conrad.nl
Good morning,
Thank you for taking the time to write this beautiful review.
Have a nice day,
Sincerely,
Kimberley
Conrad Electronic Benelux
Reply from Conrad.nl
Hello,
Thank you very much for your response.
Next time we try to deliver faster, in combination with our carrier.
I want to wish you a very happy and healthy 2021 and see you next order.
Have a nice day.
With best regards,
Marga Bouwhuis
Conrad Electronic Benelux
Ruined my child's christmas
Advertised a pre-christmas delivery and then sent a weird email with an attachment that blamed 'their supplier' for letting me down. Not good enough, especially as they are listed as an authorised distributor of the product (Oculus). Strange website, I'll never try them again.
December 23, 2020
Unprompted review
Reply from Conrad.nl
Goodafternoon mister Jarce,
Thank you for your review.
I am sorry to read that Christmas will not be so pleasant for your child. We try to do everything we can to get orders delivered, but if an item does not reach our warehouse due to circumstances, it is difficult for us to ship.
If you want more clarity, you can send an e-mail to contact@conrad.nl attn Marga Bouwhuis.
Despite this setback, I wish you a Merry Christmas and a healthy 2021.
With best regards,
Marga Bouwhuis
Complaints team
Conrad Electronic Benelux
Amazing shop
Amazing shop, fast delivery! You can always find something you cannot find anywhere else.
December 11, 2020
Unprompted review
Reply from Conrad.nl
Good afternoon Daria,
Thank you for your nice review! Glad you can find the products on our website.
A good weekend in advance!
Kimberley
Conrad Electronic Benelux
Products were delivered, the website is horrible
The website is pretty bad, I needed to reach out to the support to keep updated. Updates on an order in a PDF attachment is really not something to expect.
On the other hand, I received two of my orders despite the high demand, so overall I'm happy.
November 24, 2020
Unprompted review
Reply from Conrad.nl
Hello David,
Thank you for sharing your feedback with us. We will take this further internally.
We are constantly working to improve our processes and your feedback will certainly help with that.
Thank you for your trouble.
I wish you a very nice day.
With best regards,
Marga Bouwhuis
Conrad Electronic Benelux
Got out-of-stock product delivered before estimated delivery date
Called last week for a product that is out of stock world wide and Conrad had it as 'delivered as soon as back in stock'. I knew another (small) shop was expecting delivery one of these days but had a huge backorder so was looking for alternatives. First of all, I got a very nice and helpful man on the phone after waiting less than a minute. They expected delivery around the 18th on their side, if i order now i will likely be in this first batch he said. You hear this from companies more often but he seemed to have good insight on what their expected supply/backorder situation was so I pulled the trigger. Now just a week later the package got delivered (16th) which is well before their estimation and my expectation. Well packaged, good updates via email, didnt have any issues but my contact by phone was very good. 5 stars from me :)
November 16, 2020
Unprompted review
Reply from Conrad.nl
Good Afternoon Mister De Vries,
Thank you for your very nice review.
We are happy to hear that.
Good to hear that we were able to deliver faster than expected.
I hope you enjoy your order and see you next time.
I wish you a very nice day.
With best regards,
Marga Bouwhuis
Conrad Electronic Benelux
accurate stock level
accurate stock level, quick in response to sending.
November 3, 2020
Unprompted review
Reply from Conrad.nl
Good afternoon Hans,
Thank you for your review! We are pleased with your nice review and wish you a very nice day.
Sincerely,
Kimberley
Conrad Electronic Benelux
A few points to improve on
I keep coming back because of the massive number of articles Conrad offers, but there are a few fundamental challenges with their service that keep me from giving them 5 stars.
1 major point is the filtering and search capabilities within their platform. Try to search for en electrical component and filter down to what you actually need. It is nearly impossible as sometimes you can be presented with dozens of options to narrow it down. Amazing in this day and age that they do not have a better website for that.
The other star they miss has to do with delivery. They are slow. Slower than most and you often think something must have gone wrong. Why would a part that is in stock need three to four days to be delivered? That is often the case with Conrad, so if I need something fast, I go elsewhere....
November 3, 2020
Unprompted review
Reply from Conrad.nl
Good morning HRV,
Thanks for your extensive review! We are working hard to optimize the site every time. Feedback from customers is very important in this. We are always happy to help you by email or telephone for advice and finding specific products!
Because we have a huge range of more than 750.000 products, we have not stored everything in our warehouse in southern Germany. If the item is in stock, our delivery time is 1-3 working days. We also have articles on the site of which we have a stock at the supplier. A longer delivery time applies for this.
We would like to thank you again for your review and wish you a very nice day.
Kind Regards,
Kimberley
Conrad Electronic Benelux
No next day delivery
Large Product Range. Too bad no next day delivery.
November 1, 2020
Unprompted review
Reply from Conrad.nl
Good morning
Thank you for your nice review.
At the moment we are not yet able to always deliver the next day. We are constantly working to optimize our process.
I wish you a very nice day.
With best regards,
Marga Bouwhuis
Conrad Electronic Benelux
Conrad has a huge assortment
Conrad has a huge assortment, i always find what i need and products never disappoint. Delivery is always fast.
I thus am a returning customer since long.
Peter
November 1, 2020
Unprompted review
Reply from Conrad.nl
Good morning Peter,
Good to hear that you have been our customer for years and that you are still very satisfied with our service and products.
We will certainly continue with this and look forward to seeing you back for another order.
I wish you a very nice day.
With best regards,
Marga Bouwhuis
Conrad Electronic Benelux.
Fast and good delivery
Fast and good delivery, but the price is 15% too high.
October 31, 2020
Unprompted review
Reply from Conrad.nl
Goodmorning Mister Hylkema,
Thank you for your beautiful review. With this review we are very happy.
I will pass your comment on the price to the appropriate department to see if anything can be done about the prices.
I wish you a nice day.
With best regards
Marga Bouwhuis
Conrad Electronic Benelux
Quick delivery and good product
Quick delivery and good product. (What can go wrong with 3 USB memory stick.)
October 31, 2020
Unprompted review
Reply from Conrad.nl
Goodmorning Mister Kratz,
Thank you for your beautiful review. With this review we are very happy.
I wish you a nice day.
With best regards
Marga Bouwhuis
Conrad Electronic Benelux
Good and quick delivery of the dremel…
Good and quick delivery of the dremel tools. Received tools were as displayed on the website.
October 31, 2020
Unprompted review
Reply from Conrad.nl
Goodmorning Mister Ter Haar,
Thank you for your beautiful review. With this review we are very happy.
I wish you a nice day.
With best regards
Marga Bouwhuis
Conrad Electronic Benelux
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