consortium.co.uk Reviews 

Arrived quickly product well packaged and as described

Ordered an adidas jacket for my husband costing £170 as a gift £he was delighted with it until he tried it on and the zip is faulty I have tried for almost 4 months with the company to resolve the issue and now they won’t return my emails so we are left with
a broken jacket he cannot wear
Customer service is a joke they just don’t care

Customer service is exceptional, rare you get to speak to real people these days. Great small business to support, would absolutely shop here again. I spoke to a lady called Sally and she was a great help.

Would give this business 0 stars if possible. Purchase trainers online, never received my item. Updates were completely incorrectly with no way of contacting Consortium or the delivery provider.

Do not use, its not worth the hassle

Great item, fast delivery. Will shop here again!

Paid for priority service (1-2 day delivery service) on Tuesday, should have received the item by today (Thursday). Have had absolutely no communication with them aside from the confirmation email. Have tried to call using the number provide, and text. Have sent two emails, a DM on Instagram and a comment under their post and have heard nothing. Have had no issue with this company until now, very disappointing.

Great service.
Excellent product.
Super fast delivery

​I returned a pair of £170 trainers to this company using a tracked and insured service. Unfortunately, I misplaced my physical posting receipt. When I reached out to customer service for help, they completely stonewalled me.
​Instead of doing a basic check of their returns warehouse, intake logs, or searching by my name, they flat-out refused to even look. They used my missing reference number as an excuse to do absolutely nothing. Now, they have my money AND the returned trainers, leaving me completely out of pocket.
​Appalling, lazy customer service. They would rather pocket your money than spend two minutes looking at their own delivery intake. Avoid this company.

The item I received does not match what was advertised on the website listing and I believe they are falsely advertising. Awful customer service. I am so disappointed with the service provided - DO NOT RECOMMEND!

My husband uses consortium quite a lot and no complaints delivered very quickly and efficiently thank you.

I needed to return my order and as you they don't offer free returns, it cost me £7.95 to return the item. I had to pay £4.99 delivery in the first place, so it's cost me £12.94 for the privilege. Me paying both ways seems grossly unfair and will undoubtedly influence my likelihood of purchasing from Consortium in the future. On raising this with Consortium, their response only confirmed they hadn't even read my email, or it was simply a copy & paste job. Poor

Excellent store with very quick postage. I rate the store 5* and will buy again!

Good price. Good range. Swift delivery. Good comms. Thank you!

Quick and easy service. Was delivered to the date provided. No issues what so ever

Ordered 2 skateboards for next day delivery, they split the order in 2. I’ve only received 1 skateboard, and the other never arrived, I’ve been waiting nearly 2 months for a resolution and nothing. Awful customer service. Never buying from these guys again.

Quick efficient service. Well packaged and pleased with the Veja shoes.

Fast delivery. The order was very well packed. Everything went smoothly. Trustworthy company. I will definitely use again.

Purchased 5 items. Returned three. Received a refund for 2. Still awaiting refund for third and most expensive item. Shoes were tried on once, at home, on carpeted floor for 5mins as I would have done in store. Realised they were too big. Wrapped them back up and retuned at my own cost.

Asked why I only received a partial refund. They say the shoes were damaged and are under review. I asked for evidence, they sent images of markings on the shoes that I’d never seen before. I raised a dispute with PayPal credit (recommend you all use this when purchasing from this Company as they are extremely shady). They told PayPal that they had issued a me a refund outside of PayPal, which is a complete lie. The case is still ongoing and I still haven’t received my refund 1 month later.

Don’t be lured in by promo offers and only buy things you know you will keep as the returns process and customer service is abysmal.

I paid £22 to return the boots I ordered by special tracked delivery. They were signed for on the 8th June. I received no updates. When I contacted Consortium on the 13th June to find out where my refund was, I was notified that they were still processing returns received on the 29th May!! Unacceptable.