Constant Contact Reviews 

Constant Contact has made it extremely easy to use their platform.

Shannon was able to assist me resetting the owner password on our account. She was patient and kind during the process.

Constant Contact has been a great resource for managing community communications. The platform is intuitive, reliable, and makes it easy to create professional emails and maintain organized contact lists. The reporting tools are helpful, and scheduling features save valuable time. Overall, it's an excellent solution for staying connected and keeping our community informed. ⭐⭐⭐⭐⭐

Constant Contact is easy to use. They have many on line workshops that are free and very helpful. They are there to answer questions and to give help.

the new format options are nice however there are still some duplicate / cross over actions that often get hung up and unable to change.
the worst is the background editor - like the original where I can choose a pattern and change color. but if I use the section edit tool instead, can't go back to the Styles version. can't get the outer background pattern to extend to another section - only the first so what is behind the CC logo is always different making it disconnected.
Many of the reformatted layout don't provide what they show - none will show border. get ride of it.

I tried Constant Contact a while back, when my company was figuring out which email provider to use. It was a race between Constant Contact, Mail Chimp and Active Campaign.

Constant Contact has lot's of nice features for their emailing system, I remember something they had that the others mentioned didn't have, I want to say it could post youtube videos in an email and actually watch it, which was cool. (But I don't remember precisely what it was)

The only thing I did not like about Constant Contact was, they stay true to their name! They will be constantly contacting and calling you all of the time, that part I did not like lol.

But aside from that, it's a nice service.

The Constant Contact program is a good tool for those who have little experience with newsletter, marketing and graphics. It's not complicated, it's easy to use.

When I called to fix a problem, the staff were knowledgeable, friendly and patient.

Unreasonable documentation requirements and lack of transparency

I’m giving Constant Contact one star because of how my account review was handled. I understand that an email provider has to protect deliverability and investigate account activity when concerns arise. My issue is with the process.

I was asked to provide documentation for contacts going back more than four years, including records I no longer had. That made the requirement effectively impossible for me to satisfy.

More frustrating was the lack of transparency around the data being used to evaluate my account. I was ultimately told that Google was reporting negative signals to Constant Contact that were not reflected in the reporting available to me in my Constant Contact dashboard.

If Google is providing information that materially affects whether a customer can continue using the service, tell the customer that clearly and early in the review. Saying, in effect, “Google is telling us something different” after the fact does not give the customer an opportunity to understand the problem or have a meaningful conversation about correcting it.

I would have been completely willing to work through legitimate deliverability concerns. What I object to is being evaluated using information I could not see, combined with documentation requirements I could not reasonably satisfy, and then being blindsided by the outcome.

Constant Contact needs to be more transparent with customers during account reviews. If internal or third-party data is driving a decision, customers should be told what the issue is so they have a fair opportunity to address it.

It's an easy to use program for our newsletters and social media posts at a great price! It has everything we need as well as awesome reporting metrics.

I could not recommend CC to anyone. I have been with them over 10 years. Customer service means waiting on hold for 10-20-30 minutes then getting someone in a call center in a 3rd world country who does not speak English and wants access to your laptop. I avoid making calls to CC. When I ask for tech support I get rerouted to another call center to talk to another person who does not speak English and wants access to my laptop. CC has unsubscribed me and I am the account holder. They have also unsubscribed others that have subscribed. However, we are not a business so they do not want us now as a customer. Originally we were welcomed as a customer, that is no longer true. If you are a business, then I hope they treat you better than they have treated me.

Constant Contact has been an incredibly valuable tool for our organization. It has helped us reach and engage more members of our community while also supporting our fundraising campaigns and outreach efforts.

We have used a few different email platforms and can honestly say Constant Contact has the easiest to manipulate. The support and classes offered have been very helpful. After several years of use I took the beginner class to learn some new features!

The billing needs to be explained (more detail) vs increasing it each payment. The agreed amount at the beginning should be what we are billed.

Constant Contact has made sending email blasts to our members and supporters so easy and professional looking. The documentation inside the system is excellent, so it's easy to learn how to do everything. Love the ability to resend emails and get more responses. Easy to edit and update contacts. Instant feedback on who has clicked on messages. Ability to customize lists for various audiences. Thank you, Constant Contact!

There is a lot I like about Constant Contact. I found the email templates easy to use and I like the calendar view and the fact I can schedule. There are also several aspects that are just user friendly:
1) The font does not stay consistent as I work. If I copy and email to use the same format and delete the text, it reverts to a standard font rather than staying the font I've chosen (same thing happens if I hit return to put an extra space between paragraphs, the font reverts). Why does it do this? It makes no sense and is actually really frustrating.
2) I have to pay for the upgrade in order to schedule--I know, this is how it works, you get us with the convenience features. I don't use any of the other upgrade features, but scheduling is important to me as a small business because if I can do a batch of emails and set them up to automatically go out, that's efficient rather than having to set a reminder to go in and manually send the emails. but having to pay double the price just to be able to do that frustrates me as a small business.
3) Organizing pictures and graphics could be streamlined. I'm not able to upload pictures directly into a folder, so that creates the extra step in organization.
4) I want to be able to print out the calendar! Please, please, give us an option to print out a full month calendar with what we have scheduled on it, this would be incredibly helpful and I feel it's not a big ask.

In short, I moved to Constant Contact from Mailchimp and while I liked the overall layout, there are still features I find incredibly frustrating as a small business owner who is doing everyone on my own. I am actively looking at other programs in hopes of finding something that meets my needs and fits into my budget. Constant Contact is a solid choice, but it really all comes down to what works for you. Each program has elements you have to "put up with."

Every time I've spoken with someone at Constant Contact, they've been friendly and helpful, so customer service is strong and getting to speak with a live human is FABULOUS.

I like that I can build my emails during the week over time, then set them to go out hours, days or months in the future. Set it and forget it! Like the old commercial.

The interface is easy to use once you figure things out. Some of the settings are a bit confusing at first especially when using the clone feature for gathering emails. But overall it is a good product and has helped grow my business. Would recommend giving it a shot if you are shopping for a email funnel tool.

We are a small operation but need a big reach. Constant Contact allows us to fulfill that tactic for our mission. Each of us wear multiple hats and not having tech or design expertise was a challenge, but Constant Contact allows the full range of operators, not very skilled, and very skilled. I would recommend that any operation needing to have a bigger voice or just keep in touch with those that follow them, give Constant Contact a chance.

I love the easy user interface. The statistics help guide my future efforts.

I am a newbie to CC and find it comprehensive and a valuable tool. So far, so good...