ConsumerLab.com Reviews 127

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product information, finding it honest, reliable, and comprehensive, helping them make informed purchasing decisions for supplements and other health-related items. Many appreciate the objective, research-based approach to testing, which instills confidence in the results and the overall quality of the information provided. The website is frequently highlighted as a valuable resource, with users finding it easy to navigate and full of useful data. However, some customers expressed dissatisfaction with the subscription service, particularly regarding the lack of stored information for members. A few reviewers also noted that the product selection for testing can be repetitive, with a desire for a wider variety of brands and supplements to be reviewed. Additionally, some found certain analyses to be overly long and not always easily understandable for the average person.

What people talk about most

Product

Consumers generally express high satisfaction with the product information provided, finding it a valuable... See more

Website

People report positive experiences with the website. Many consumers appreciate the site's comprehensive... See more

Subscription

Clients share ambiguous opinions on subscription. Many reviewers find the subscription fee reasonable and... See more

Quality

Reviewers express satisfaction with the quality of information and testing provided. Customers appreciate the... See more

Value for money

Customers consistently note positive experiences with value for money. Reviewers find the subscription fee... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For at least 15 years, I have relied on ConsumerLab.com reports’ advice regarding all supplements I purchase. Value, truth in labeling, safety cautions, worldwide research. I can make my own choices a... See more

Company replied

Rated 5 out of 5 stars

I love being able to get honest reliable information on products before buying them or using them. I like that you include so many different studies when reviewing products and that you site the studi... See more

Company replied

Rated 5 out of 5 stars

trust, honesty above all else is important to me. I feel i can research an item and come away with a comprehensive and thorough explanation of how item is reviewed, rated and tested. I rely on this in... See more

Company replied

Rated 5 out of 5 stars

You present valid evidence and include scientific study evidence at times, too. You ask what products users would like you to test/review. The way you test products (multiple labs not affiliated with... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Health Consultant
  3. Health Food Store

Written by the company

ConsumerLab.com is the leading provider of independent test results and information to help consumers and healthcare professionals identify the best quality health and nutrition products. It publishes results of its tests in comprehensive reports at www.consumerlab.com. CL also conducts an annual Survey of Vitamin & Supplement Users. CL's research is cited frequently by the media, in books, and at professional meetings. In addition to the products it selects to review, CL enables companies of all sizes to have their products quality tested for potential inclusion in its list of Approved Quality products and bear the CL Seal. Since its founding in 1999, CL has tested more than 5,600 products, representing over 850 different brands and nearly every type of popular supplement for adults, children, and pets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Useful and current source of information

Frequently, I will access one of the articles or updates on ConsumerLab, and I often find something useful I can incorporate into my own health/fitness.

October 5, 2021
Unprompted review
ConsumerLab.com logo

Reply from ConsumerLab.com

Thank you for that nice review, Barry. We're glad that you appreciate our work. Thanks for your support.

Rated 3 out of 5 stars

Pricey to view content

I love the idea of a lab testing different brands of vitamins and sharing the results. However, I didn’t get very far. I was reading what felt like an article about vitamins on their website, although it was more of a teaser about a report they created. I thought it said I could read the report with vitamin ratings if I sign up for their email newsletter and join.

Well, I didn’t see anything saying I had to pay, and after giving them my email address, the next screen said I had to pay $25 to read one report or $47.40 for a year subscription. I guess that’s what they mean by “joining.” It felt a bit sneaky to me, and the prices are too high, in my opinion. I can’t speak to the quality of the “report” since I didn’t get that far.

January 29, 2021
Unprompted review
ConsumerLab.com logo

Reply from ConsumerLab.com

Hi Micah, ConsumerLab.com is the leading provider of independent test results and information that help consumers and healthcare professionals identify the best quality health and nutrition products. There is nothing sneaky about what we do, and we are sorry that you feel that way. Our members fully support us, and we now have over 90,000 happy members and still growing strong!

Rated 4 out of 5 stars

Sometimes misleading hotlinks

I find the information in ConsumerLab reports very useful, however your hotlinks leave something to be desired. They don't always take me to the relevant topic that I'm attracted to and the search to find the relevant topic isn't always successful. Also, I hate to say, but your page layouts are not very interesting or good. Time to bring in a new web designer!

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

ConsumerLab is my trusted source for…

ConsumerLab is my trusted source for information on all supplements. I've been a member for years and trust their testing approach and results. Grateful to have so much information whenever I need it. Thank you!

December 19, 2020
Unprompted review
ConsumerLab.com logo

Reply from ConsumerLab.com

Thank you for that nice review! We're glad that you appreciate our work. Thanks for your support.

Rated 4 out of 5 stars

ConsumerLab is a trustworthy testing…

ConsumerLab is a trustworthy testing company due to its truly scientific testing methodology. That's why I subscribe.

There is a disturbing trend, however. In comparing a two reviews of the same supplement, say one in 2016 and one in 2020 I see you are reviewing fewer brands as time goes on. Instead you have begun to post beautiful pictures of supplement bottles to cover up this fact (also making viewing on a smartphone a real chore).

I pay for your service and think that you should be reviewing MORE brands instead of fewer. For instance, you have never reviewed Wonder Labs even though they have been a significant supplement supplier for 20 or more years. I know you do review Trader Joe's upon occasion but it is nowhere near the number of various supplements they sell.

I recently filled out your very tedious survey of supplements and supplement suppliers so you do know about the various manufacturers. It's just that you choose so few to be reviewed.

Please don't go the way of Consumer Reports which has decided it is arbiter of investment, the dangers of supplements, home improvement, and may other areas in which they have no business writing about. They used to just test things (and give some advice); now they are the great experts of America.

December 19, 2020
Unprompted review
ConsumerLab.com logo

Reply from ConsumerLab.com

Hi Dan - Thanks for you kind words and feedback. Between 2016 and 2020 we actually increased the number of Product Review reports that we publish annually -- we now publish a new major report at least every three weeks if not more often. At the same time, we realized that a lot of the supplements included in past reviews were very similar (if not identical) to one another and rather than try to cover more brands, we chose to focus in on those that provided the best quality and value, so we've slightly reduced the number of products covered per review. The net effect is that we are covering more categories per year than ever, and, as always, are expanding the categories.

Rated 1 out of 5 stars

Consumerlab. Poor consumer service.

Consumerlabs communication is exceptionally poor.
For a company saying it informs consumer advice, Consumerlab did not respond to the many emails sent to them. When eventually they did, they did not answer my questions.
What is the problem with this company, Consumerlab, that cannot respond to consumer queries!

November 19, 2020
ConsumerLab.com logo

Reply from ConsumerLab.com

Hi Nijel, we are sorry that you did not get our response to your emails or the answer to your question. We looked back at records and noticed that you mentioned to customer service that you reside outside of the United States. I think this had something to do with the communication error, and we would love to hear from you again if you are still interested in becoming a member of Consumerlab.

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