Contractcars.com Reviews 

5,110
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and keeping them completely informed throughout every single stage of the vehicle leasing process. Many reviewers highlight the remarkably seamless and efficient service experienced from the initial enquiry right up to the final delivery of their brand new vehicles. Some reviewers were happy with the specialized after sales support provided to resolve queries quickly and handle documentation without any issues. People also noted that the entire transaction felt completely straightforward, highly organized, effortless, and entirely stress free from the very beginning right through to the end.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the efficient and professional... See more

Service

Reviewers highlight positive aspects of service, praising the seamless, efficient, and professional... See more

Customer service

Consumers find customer service to be exceptionally positive, describing support teams as friendly,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that vehicles arrived on time and as... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first-class service :) Jodie Doyle kept me up to date throughout. Can't recommend them enough great team exceptional vfm too good job all round well done Contract Cars would highly recommend

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 33% of negative reviews

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5.0

All reviews

(5,110)

427 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my 5th car now leased through…

This is my 5th car now leased through Contractcars. Their operation seems to have changed since I started, where the majority of cars available were stock. They now deal with a lot more factory orders, with the majority of manufacturers which can be specified to your own wishes. I have dealt with many different agents for the initial contacts and orders who have all been very polite and professional. Once order is complete you are assigned your own account manager. Each time I have been assigned Ursula. She introduces herself straight away and is always providing you with relevant updates and timings and always makes the process run smoothly, answering any questions promptly. I can highly recommend

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ursula Fox kept me update during the…

Ursula Fox kept me update during the process she send email regularly regarding the car and delivery date
The service from contact cars was amazing from first contact to delivery was smooth no issues
The team discussed everything clearly to me

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Always updating you about your new upcoming car. Myron Fernandez has been really helpful

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Contractcars.com three…

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi.
The after sale service provided by Ursula Fox was excellent, keeping me informed but also going the extra mile when I needed it.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have leased three vehicles through…

I have leased three vehicles through Contract Cars over the last few years and have always been extremely impressed with the service.

The team is consistently professional, efficient, and easy to deal with from start to finish. Communication is excellent throughout the process, and they always go above and beyond to ensure everything runs smoothly.

Each vehicle has been delivered exactly as promised, on time, and with no hassle. It's refreshing to work with a company that genuinely values customer service and makes the whole leasing experience straightforward and stress-free.

I wouldn't hesitate to recommend Contract Cars to anyone looking for a reliable and professional vehicle leasing company, and I look forward to working with them again in the future.

June 5, 2026
Unprompted review
Rated 4 out of 5 stars

A good service with some paperwork anomalies

Myron's communication was kept to a minimum, which would have been a straight forward process. My only observations are:
1. The finance paperwork was confusing as it was not all required, however, Myron did clarify what was required and provided a cut down more specific document pack.
2. I also struggled to rewrite a signature that matched my driving licence (written over 7 year ago) and so my first submissions where rejected. There is definitely a need to move to the digital age, hand written signatures is a thing of the past; the irony being that I signed for a vehicle on an Iphone with my finger.
Otherwise it would have been a straight 5 star, regardless Myron is efficient and keeps the communications to what is necessary, which for me works. Overall Very Satisfied

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless and efficient

The whole process was seamless and headache free, from the initial broker to Myron Fernandes who dealt with the deal once signed. He was very responsive and checked on me the whole process. Thanks Myron

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Faye Hunn in particular went above and beyond and guided me through the whole process and was a great help

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Jay Leigh

Great service from Jay Leigh at Contract Cars. Excellent communication throughout, from ordering to delivery, and the whole process was smooth and hassle-free. Highly recommend.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Second time using Contract Cars and the…

Second time using Contract Cars and the process was fairly seamless .

Faye Hunn looked after my order , kept me informed through the process and was extremely helpful at all times .
I have recommended Contract Cars to many of my friends - whilst the market to lease or contract hire cars is pretty saturated , it's good to work with a company that has processes in place , which really help when ordering a vehicle .

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

We received our car this week from…

We received our car this week from Contractcars.com . A big thank you to Ursula Fox who kept us updated throughout the whole process, the process of owning a car was so smooth with everything done online it was a new experience for us. Would definitely recommend Contractcars to our friends .

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from enquiry to delivery…

Great service from enquiry to delivery of my new vehicle. I've used Contract Cars for a number of lease vehicles and their service is second to none. Excellent customer service from Myron Fernandes, thanks for your help Myron.

May 27, 2026
Unprompted review

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