Conveyancing Marketing Services Reviews 12

TrustScore 4 out of 5

4.2

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Company details

  1. Conveyancer
  2. Law Firm
  3. Lawyer
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Conveyancing Marketing Services Limited was formed in 1995. Our USP is to provide value for money conveyancing services via a select panel of SRA registered solicitors and CLC registered Licensed Conveyancers. When using CMS for your conveyancing needs you can be assured of a fixed price quote, no hidden extras and our 'no completion, no legal fee' promise. Our panel of solicitors and licensed conveyancers are carefully vetted, we examine their practising certificates, insurance and carry out a lawyer check search. We only accept firms with multiple partners to ensure safety and service levels. In-house, our Director, Sharon Buthlay, who has worked in the conveyancing profession for over 40 years and qualified as a Licensed Conveyancer in 1996, is available to answer any questions and advise on the many issues that can arise when choosing a conveyancing firm. Our aim is always to provide excellent customer service in a friendly and easy to understand manner.


Contact info

4.2

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Outstanding Service! 🌟🌟🌟🌟🌟

We have used CMS several times now over the last few years and I can honestly say that the service from Sharon has been outstanding! She replies properly to every enquiry and nothing is too much trouble, always happy to help. Professional and friendly.
Couldn't be happier. Will definitely be using again in the future. This is my go- to trusted conveyancing service. Thank you Sharon 🌟 🌟🌟🌟🌟

March 26, 2026
Unprompted review
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Rated 5 out of 5 stars

CMS provides amazing conveyancing services

I have been using CMS conveyancing for years and Sharon is very good in getting the best deal. She is always helpful and provides progress notifications at every milestone. CMS is very easy to deal with and trustworthy. I will highly recommend CMS for conveyancing services.

December 2, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Hi Abhi, Thank you for your kind review, it is always a pleasure to work with you. Sharon and the team at CMS

Rated 5 out of 5 stars

I can highly recommend CMS

I can highly recommend CMS - as first time buyers the whole process was alien and frustrating to us but Sharon was always available to answer any and all questions as well as chasing up conveyancers where needed when there had been a hold up. We would have no issues referring anyone to CMS.

April 8, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Thank you for your recommendation and kind review Sean. It was a pleasure to work with you. We’re glad we could support you as first‑time buyers and keep the process moving despite the sometimes slow response from the Seller's solicitor. We’re delighted you felt supported and wish you every happiness in your new home.

Rated 5 out of 5 stars

Quick and easy to deal with

Quick and easy to deal with – highly recommended!
I’m delighted with the work CMS and PCS did. I bought a house last year and chose them to manage the entire process. They were professional, responsive, and kept everything on track—everything was completed within the estimated timeframe. Smooth, stress‑free, and excellent service. Five stars!

December 12, 2024
Unprompted review
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Reply from Conveyancing Marketing Services

Hello Griselda, thank you so much for your kind review. We really appreciate and glad everything went to plan for your purchase. Best Wishes from Sharon Buthlay and all at CMS

Rated 5 out of 5 stars

We have been using Conveyancing…

We have been using Conveyancing Marketing Services Ltd. for more than 10 years and have found them to be a very reliable company. The director and staff are extremely helpful.

When you provide them with your conveyancing requirements, they will return with several law firms offering different quotes. You can then discuss these options with CMS and decide which firm you would like to use.

I have also reached out to the CMS Director for advice on matters outside their specialization. If she can’t help, she will provide guidance and direct us towards the right solution.

Overall, they will find a tailor-made law firm to meet your specific needs. Once a law firm is selected, CMS will follow up on the progress of your conveyancing process.

Additionally, their prices are very competitive.

October 20, 2024
Unprompted review
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Reply from Conveyancing Marketing Services

Thank you so much for your review, it means a lot to the team at CMS who aim to provide excellent customer service at all times. It is even more appreciated when the review is given by a loyal client who has used our services many times over several years.

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Rated 5 out of 5 stars

Exceptional customer service and VFM!

I’ve been a client for many years and have always found Sharon Buthlay to be exceptional. She runs her company with professionalism, integrity, and a proactive approach that makes every interaction seamless. Sharon is incredibly responsive and detail-oriented, always ensuring matters are handled efficiently and transparently. It’s rare to find that level of personal service and consistency — highly recommended.

October 13, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Hi Nita, Thank you so much for your lovely review, it means a lot to us.

Rated 5 out of 5 stars

A smooth and stress free property journey (sale and purchase)

I’ve now used CMS for both of my house purchases as well as the sale of my property, and I couldn’t be more delighted with the service. From beginning to end, the team were professional, supportive and always available when I needed them. A special mention to the brilliant Director, Sharon B, who went above and beyond to keep me reassured throughout the entire journey. She made sure I was well looked after, kept fully informed and felt confident every step of the way.

If you’re buying or selling a property, I wholeheartedly recommend CMS. They remove the stress by connecting you with the best conveyancer/solicitor at a very competitive rate. A genuinely lovely company that I’ll continue to use and recommend without hesitation!

Thank you again to the fantastic team at CMS.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

CMS a Hidden Gem!

We've instructed Sharon at CMS to arrange conveyancing for us seven times now – and will continue to do so.

Why? Because Sharon is a such a knowledgeable professional who is always available to guide and support.

The prices she arranges are incredible – often less that half price! I honestly don’t know how she does it?

And the conveyancers often work on a no sale, no fee basis, which is such a relief in these uncertain times

In my experience, many conveyancers can be slow, distant, bogged down with paperwork, and leaving you feeling ignored, that’s why it’s so valuable to have Sharon in her office, always ready to answer questions (often immediately) and help in any way she can.

Often we've been assigned the services of PCS Legal, who have always done a great job. On one occasion they completed the sale in just three weeks!

CMS really is a hidden gem, and I’ve recommended them many times – and will continue to do so without hesitation.

August 20, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Hi Bodin, Thank you for your kind review. It is much appreciated.

Rated 5 out of 5 stars

Why use anyone else !!!

I just had to leave a review regarding Sharon at CMS, what can I say, her professionalism, quality of service and experience is outstanding.
Sharon dealt with matters with extreme care, and always responded to any queries straight away, taking away the stress which eased my mind.
I would highly recommend CMS without a doubt, no one will regret the service here, definitely 110%.
Thank you Sharon for everything.

August 20, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Hi Michelle, thank you for your kind reply. It is much appreciated.

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Rated 2 out of 5 stars

Great Support from Sharon, but Poor Referral Experience

I want to start by saying that Sharon at CMS was absolutely professional, helpful, and responsive throughout the process. She clearly cared about providing good service and was a pleasure to deal with.

However, the firm she referred me to – PCS Legal – was a completely different story. They were unresponsive to calls and emails, provided no updates, and left me feeling completely in the dark. Trying to get any information from them was frustrating and exhausting, and raising concerns felt like talking to a wall. There was no accountability and certainly no sense of urgency or client care.

Overall, the experience really depends on who CMS refers you to. While Sharon was fantastic, the referral to PCS Legal was deeply disappointing—especially since, once the process started, Sharon had limited ability to step in or help manage the issues I faced with them.

July 11, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Hi Jessica, I hope you are well. Thank you leaving a positive review regarding CMS. I am sorry you were not happy with the referral to PCS Legal and I have emailed you personally to try to resolve this for you. Whilst CMS do not carry out the conveyancing personally, all of our panel solicitors and licensed conveyancers enter into a legal agreement with us concerning costs, no move no fee and the standard of work we expect them to provide. We have a very good relationship with our panel and they are more than happy to help us provide timely updates to our/their clients. If you do wish to get in touch with me, you have my email and phone number and I would welcome your contact. Best Wishes. Sharon.

Rated 1 out of 5 stars

Dont use these people

Don't use these people . I though I had employed these people to purchase a property for me . Only to find they cant do that and they send it out to other law firms. The one I got sent to took 7 month to complete
Update .
Thanks for the email concerning the poor experience but I don't appreciate being threatened by legal action to have this review removed so I will stand by my review

June 2, 2025
Unprompted review
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Reply from Conveyancing Marketing Services

Hi Bruce,

Thank you for sharing your feedback. We genuinely respect your right to express your opinion and appreciate that you’ve chosen to stand by your review. While negative reviews are rare for us, we view them as valuable opportunities to reflect and improve the service we provide.

Customer service is at the heart of everything we do, and we’re proud of the reputation we’ve built across various review platforms. That said, I’d like to address the two concerns you raised in your review, with the hope of offering some clarity.

1. Understanding Our Role in Your Conveyancing

It seems there was some confusion regarding who would be handling your conveyancing. I’m truly sorry if this wasn’t made sufficiently clear. From our initial contact on 2nd December 2024, we stated in the quote email that conveyancing would be carried out by one of our regulated and insured panel solicitor firms. This was reiterated in our FAQs and throughout our communications, including several emails prior to your instruction on 23rd December.

We always aim to be transparent, and we regret that despite multiple references to our panel structure, this detail may not have been as prominent as needed. When you contacted us on 27th December expressing surprise, we responded immediately, offered a full refund, and clarified the arrangement again. We didn’t hear further from you until your review was posted.

2. Timeline of Completion

Regarding the duration of your conveyancing, we understand how frustrating delays can be. However, as per UK legal requirements, all buyers must provide identification and proof of funds. Your solicitor requested this documentation early in the process, but it was not received until 24th May 2025. Once received, the firm was able to complete your purchase within 10 days.

We did share this information with you previously and respectfully asked you to reconsider your review, as we believe it may not fully reflect the circumstances. We take all feedback seriously, especially when it has the potential to impact the trust others place in our service.

We remain committed to transparency, professionalism, and continuous improvement. If there’s anything further you’d like to discuss, we’d be happy to hear from you.

Warm regards,
Sharon

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