Conveyancing Index Reviews 

7,237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide clear explanations, guiding first-time buyers through every single step to make the entire process completely smooth and stress-free. Consumers also highlight the very competitive prices and user-friendly website that effortlessly save them significant money on their conveyancing legal fees. However, some customers also noted frustrating issues with recommended solicitors not being accepted on lender panels or providing poor subsequent service. A few reviewers additionally mentioned that after-sales support felt unhelpful and indifferent when they encountered unexpected problems with their property transactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

People report positive experiences with service, often praising the efficient and friendly support provided... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive quotes, transparent fee... See more

User experience

Users describe satisfaction with user experience, highlighting how fast and easy the platform is to navigate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Debbie has been incredible and very responsive. I have used conveyancing index for many many years and can honestly say their price, service and professionalism is top tier. I will always use them.

Rated 5 out of 5 stars

Polly was extremely helpful, guiding a first time user through the process. Her knowledge and experience was evident as she helped answer the obviously 'rookie' questions and 'tech' phobia giving conf... See more

Rated 5 out of 5 stars

I contacted the Conveyancing Index and spoke to Debbie Matthews. I was selling a property in Gloucestershire but, as I live in Northern Ireland, had to use a solicitor on mainland UK. I had been quote... See more

Rated 5 out of 5 stars

Stacey at Conveyancing Index was outstanding. She took the time to explain all the ins and outs of the process clearly, which made a complicated decision feel much easier. Most importantly, Stacey hel... See more


Company details

  1. Price Comparison Site
  2. Lawyer

Information provided by various external sources

Conveyancing Index is the UK's leading conveyancing quote comparison service. Thousands of satisfied customers save money by instructing discounted rates from the best conveyancers in the UK. We carefully select our partners and secure exclusive discounts for our online conveyancing fees that are not available if you were a high street customer. All of our partner property solicitors and conveyancers are regulated by the Solicitors Regulation Authority or the Council for Licensed Conveyancers. They are fully insured, credit-checked and experts in their field so that you get the best value conveyancing and the highest level of service.

Conveyancing Index

Written by the company

Exclusive Fee Discounts From The Best Conveyancers
We work hard to secure significantly discounted fees from the fastest, most efficient conveyancing solicitors in the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(7,237)

345 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed 👏

We are very impressed with how Debbie detailed which Conveyancing/Solicitor Company were most suitable for us, their reliability and distance from home should we feel it necessary to visit their offices

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant so far

Brilliant so far. Debbie was in contact within minutes of me receiving a quote. There was a deposit to pay which she explained fully and I have since issued the instruction.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

After using the company website which was beautifully straight forward and saved me £400 off a quote I already had, I spoke to Courtney.

Courtney was fabulous, she explained the process, went through everything that was included, ensuring a like for like to the quote I had received off the site.

It was professional, friendly and seamless and within 15 mins I had instructed a solicitor, giving me peace of mind and a 25% saving off the quote against the one I had got already.

Thank you, here’s to hopefully further stress free communication from the solicitor.

Thank you so very much :)

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use. They communicate with you before you pay. Then when there's an issue they blank you. The quote appeared competitive, however it was then nearly doubled once instructed. And to-date have received no response from them and no refund of monies paid.

February 18, 2026
Unprompted review
Conveyancing Index logo

Reply from Conveyancing Index

Good Morning Andrew, please can you contact me directly at Tracey@conveyancingindex.co.uk and I will try to assist

Rated 5 out of 5 stars

Conveyancing quotes…

Quotes were very competitive and sent recieved them immediately. Super easy to make a choice and instruct. Debbie contacted me swiftly and made it really straight forward to arrange.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great from the outset

Debbie was so personable, knowledgeable and professional. She was able to answer all my questions, did not make me feel ignorant or stupid, and left me feeling so much better informed about the process I was about to embark on. Great!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Save your money and hire a professional

Consumers need to be made aware that you will get quotations from firms that are known to be problematic and sadly this has been my experience. One of the firms is notorious for not replying to emails and calls and taking an inordinate amount of time, but they are still used by conveyancing index. (I obviously didn't know this at the time). I referred the failings to conveyancing index and to be honest they weren't interested. The quote I had was for a fixed price of £872 for the sale part of a neighbours garden land. 2.5 months in and the company are not responding, not returning calls and unnerving the seller by retaining title deeds. Then a trainee solicitor advised that following a review of the file the fees would be revised to £1200 + vat. Then 10 days later another review by another trainee and on top of the £872 they would now apply £950 plus vat, more than doubling the quote. By the way this is for transferring a piece of garden land 3m x 4m no searches etc!! I am referring the firm to the regulatory body, but having liaised with Tracy Mulchay of Conveyancing Index she was not interested and they continue to recommend this firm. I've since got a Solicitor in the high street of an expensive part of the south east to give me a fixed price for much less. Save your money hire the professionals, you really don't know what you are getting for your money and there is no recourse. It's a shame as the principle of getting comparision quotes is great but when you need things doing properly you are left out on a limb... Beware!

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars if possible

I would give 0 stars if possible

what a scam - I asked a quote for a land purchase. I got flooded with so many phone calls. I instructed the solicitor through them and it costed me £200 to have this service via them. Then after 2 weeks lender tells me that the solicitor i chosen is not part of panel. I wasted 2 weeks and did bunch of paper work for the solicitor to find out this. Also I had to find out this myself convayance index was certain the solicitor they recommended can provide the service. I’m still waiting for my refund ? I will
deffo contact bank

March 3, 2026
Unprompted review

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