CookersAndOvens Reviews 

261
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered o... See more

Company replied

Rated 5 out of 5 stars

Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company... See more

Rated 1 out of 5 stars

Bought a hotpoint cooker one month ago and this week was told I couldn't use it as a fault was on it untill a engineer came out to fix it. Rang Hotpoint and was told the earliest a engineer could... See more

Rated 5 out of 5 stars

We shopped around before deciding on the hob we wanted then shopped around where to buy it. The best price and easy online ordering made us choose CookersAndOvens. They kept us informed, delivered qui... See more

Company replied

Company details

  1. Kitchen Supply Store

Written by the company

The UK's top online destination for high-end kitchen appliances.


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3.4

Average

TrustScore 3.5 out of 5

261 reviews

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3.4

All reviews

(261)

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Rated 5 out of 5 stars

Very good service, stock availability and delivery.

After being quoted a wait of months for an order by a major Rangemaster supplier, CookersAndOvens were able to offer immediate stock with quick delivery and a 'deal' on matching hood and splash back. Delivery was prompt and the few queries we had re a small missing part and installation were answered promptly and accurately. Would recommend to anyone.

November 5, 2013
Unprompted review
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Reply from CookersAndOvens

Thank you for taking time to review cookersandovens.co.uk. We are pleased to have a large warehouse with stock of the more popular lines for immediate delivery to our customers. I'm glad we were able to answer your queries promptly.

regards,
Emma.

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Rated 5 out of 5 stars

efficient and reliable.

So nice to be able to speak directly with someone. Having placed my order online and realising I'd selected the wrong model, I feared the worst at the thought of trying to rectify the order. How wrong was I. Contact number takes you through to a real person, how novel! Nothing too much trouble. Order delivered on time, installed with no fuss. Real customer focused service. Brilliant!

November 1, 2013
Unprompted review
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Reply from CookersAndOvens

Thank you for your comments. Our dedicated customer service team are always at the end of the phone line to help!

regards,
Emma.

Rated 4 out of 5 stars

Ordered and delivery arranged smoothly

Found the service very easy to use and phone calls and texts regarding delivery times were very helpful. Delivery drivers could have had a little coaching in customer service - they helped carry in the heavy fridge without a problem and (granted it was very early in the morning) a "hello" would have been nice instead of the silence/grunts in response.

October 31, 2013
Unprompted review
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Reply from CookersAndOvens

Thank you for your review. I'm sorry the drivers were less than their usual chatty selves but I'm glad the ordering and delivery went smoothly.

thanks,
Emma.

Rated 5 out of 5 stars

excellent, great price, and brilliant service

bought a rangemaster cooker from them, came when they said it would. Everything was very easy, and they were the cheapest i could find!

October 24, 2013
Unprompted review
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Reply from CookersAndOvens

'Excellent , great price, and brilliant service' Lovely to hear, everything we do our utmost to achieve and maintain.

thanks,
Emma.

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Rated 5 out of 5 stars

Excellent service

Everything went to plan, the cooker is excellent

October 13, 2013
Unprompted review
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Reply from CookersAndOvens

'Excellent service' Thank you for your comments, great to hear all went smoothly.

Happy cooking!
Emma.

Rated 5 out of 5 stars

Brilliant no problems at all.

Great communications and 1st rate service wish all company's were like this.A++++++++++++

October 8, 2013
Unprompted review
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Reply from CookersAndOvens

Dear John,

Thank you for your review. Happy to assist you with your purchase.

Regards,

Emma.

Rated 5 out of 5 stars

Excellent service

First class service from beginning to end, would highly recommend CookersandOvens

October 7, 2013
Unprompted review
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Reply from CookersAndOvens

Dear Yvonne,

Thank you for your comments. We try hard to maintain our 1st class service!

Thanks,

Emma

Rated 5 out of 5 stars

Excellent service all round!

Purchased a lovely range cooker and hood. Still in garage awaiting installation so not sure if the product is undamaged, but looking at the packing I'm hopeful all is good.

Each time I have contacted supplier I have had a very professional response and have also had a steady flow of communication electronically, keeping me posted on delivery progress.

Would certainly recommend this supplier. Many thanks!

October 3, 2013
Unprompted review
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Reply from CookersAndOvens

Dear Vivienne,

Thank you for taking time to review cookersandovens.co.uk. We like to pride ourselves on clear communication and keeping our customers up to date with the progress of their orders.

Regards,

Emma

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Rated 4 out of 5 stars

Comparable with the best deals on the net on oven prices - with killer cooker hood discount to boot!

Been looking around for some time for the best deal on a Rangemaster. Appliances Online were looking like the best when out of the blue we found the C&O offer of half-price hood when you buy the over. Their oven price was competive but this offer totally swung the deal. Congratulations whoever thought of that one!
On the downside there is the additional cost of having the oven put into the house. This is about bearable for insured, safe heavy goods lifting but we found the £90 connection of a rubber hose and a bit of electrics a bit too much to swallow so luckily I can get the current crew of builders to do that as part of their daily rate. Post-sales contact has been very good so far and I was able to delay delivery without incurring additional cost (unlike the kitchen suppliers - shame on you Wren!)

October 1, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Bob,

Thank you very much for taking the time to write us a review. I am very glad the offer was so appealing to you and you managed to get your dream appliances at a desirable price. We do like to keep our prices competitive regardless of other deals we offer.

It is unfortunate you thought there was a downside to the cost of delivery; the £90 option includes two man delivery inside the property, removal of packaging and connection of the appliance to existing services, which is only £30 pounds more than just the standard two man option. Free kerbside delivery is also an option if you have people there to help you.

I am pleased to hear the post sales side of things has been good for you, we like to take care of our customers throughout the whole buying process.

Happy Cooking

Sam.

Rated 5 out of 5 stars

Great value, good service and helpful to deal with.

Our goods were delivered at time frame stated on ordering.

September 30, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Richard,

Thank you for your review.

Meeting customer needs is very important to us and we will try our utmost to do so at every possible point.

Happy Cooking

Sam

Rated 5 out of 5 stars

Great price, great service

From placing the order, through clear communication to final installation this is a company with which I would do business again! Thank you.

September 29, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Graham,

Thank you for your great review. We do pride ourselves on customer service and we like to make your buying experience hassle free from start to finish, thank you for acknowledging this.

Happy Cooking

Sam

Rated 5 out of 5 stars

good service

would recommend this company.

September 23, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Derek,

Thank you very much for your 5 star review, we hope you enjoy your new appliance.
Happy Cooking

Sam

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Rated 5 out of 5 stars

cooker 4 me

bought rangemaster toledo at exceptional price with half price cooker hood-kept up to date with progress of order-delivered on time and with minimal fuss-delivered by driver and assistant through difficult entry point

September 19, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Alun,

Thank you for taking the time to review us, we price compare on a regular basis to make sure we can offer you the best price possible alongside our great offers. We understand communication is vital when ordering online so we regularly keep in contact where needed with our customers.

Happy Cooking

Sam

Rated 5 out of 5 stars

Great Customer Service for a Change!

I ordered a Rangemaster cooker and hood from Cookersandovens and paid on the internet. The ordering process was simplicity itself. They then rang me to arrange a delivery date - not too far ahead! They rang again just before the delivery date to confirm they had got all the details right and that the date was still ok. The items were actually delivered the day before the agreed date but the driver rang and asked if it would be ok to deliver. The delivery was carried out by Aga Rangemaster themselves. This too went very smoothly and I was pleasantly surprised by the efficiency and politeness of the driver and his assistant. I haven't used my appliances yet as the new kitchen is not quite finished and they have yet to be connected but I am sure if there are any problems they will be sorted out. I really couldn't fault either Cookersandovens or Rangemaster in any way. What a lovely surprise to get some good customer service for a change!!

September 12, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Sharon,

Thank you very much for the great review.

We like to actively keep in contact with our customers to keep them informed on what’s going on as sometimes buying such a large item online can be quite daunting. I am very happy to hear everything went smoothly with your delivery. We take after sales very seriously so if something was to arise we would be quick and on the ball to sort this for you. Hopefully by now your appliances are up and running and looking lovely in your kitchen.

Happy Cooking

Sam

Rated 5 out of 5 stars

Excellent service with no fuss. They did what they said!!

I was impressed with the way they kept me informed of delivery dates and the paperwork came through on time without hitch. The delivery guys were great and fitted the new range professionally and without fuss. They were quick and efficient. Really happy with the service and would recommend them again.

September 12, 2013
Unprompted review
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Reply from CookersAndOvens

Hello Steven,

Thank you for taking the time to write us a review.

Customer service/contact is vital when ordering online, and we are very happy to hear that everything went without a hitch and you were happy with the service we provided.

Happy Cooking

Sam

Rated 3 out of 5 stars

Great price and friendly service though lacking in communication

The range they stock is excellent and the prices are very reasonable. The electronic merchant part of the sale completed easily without issue and the email confirmation came straight away.

Only issue I had was that the email confirming delivery arrived, unfortunately the person went on holiday and no-one else picked up their workload so the delivery didn't happen until the following week.

This meant that the order placed on 19th August arrived on the 4th September for an item showing as "in stock" This was disappointing. As soon as I sent an email I got a phone call within 48 hours to arrange the delivery. I'm sure this was most likely simply to do with the holiday period.

September 12, 2013
Unprompted review
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Reply from CookersAndOvens

Dear Stephen

Thank you for taking the time to write a review.

I am truly sorry that you were let down with the delivery of your new hob, it is most certainly not normal practice.

I know the team here were stretched with it being a four day week and me being on holiday also. This should most certainly not be an excuse for this having happened though as we have set procedures in place for arranging prompt delivery of orders that sadly on this occasion failed.

It is regretful that you had to contact us to chase delivery I can only apologise for this but am pleased to have been able to help in ensuring that the hob was delivered swiftly to you following receipt of your e-mail.

Kind regards

Melanie @ CookerAndOvens

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Rated 5 out of 5 stars

Excellent Value for money

From order through to delivery an excellent service....exceptional value for money also.

September 6, 2013
Unprompted review
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Reply from CookersAndOvens

Hello George,

Thank you very much for taking the time out to write us a review. I am glad you had such an excellent service, we do like to pride ourselves on our customer service so its great to hear its paid off.

Happy Cooking

Sam

Rated 5 out of 5 stars

Great cooker and cooker hood

Absolute first class service. From ordering item on the Internet to delivery. Great communication re order, delivery of items and after service. Highly recommended

August 27, 2013
Unprompted review
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Reply from CookersAndOvens

Dear Alison,

Great to read your comments. Good to know we are giving customers 1st class service.
Happy cooking!

Emma.

Rated 5 out of 5 stars

Great price great service

Lowest price we could find, delivery arranged for the day we wanted, delivery time slot is 2 hrs not whole day, we had a phone call from the driver when he was 20 away, the hob came exactly as ordered. Pretty much faultless really.

August 21, 2013
Unprompted review
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Reply from CookersAndOvens

Dear Stephan,

How lovely to read your comments. We recognise how important good communication is to ensure a smooth delivery. We keep our prices low and our service high.

Thank you,

Emma.

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