Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and... See more
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As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... See more
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We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... See more
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Company details
Written by the company
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contact info
28 Goosemoor Lane, B23 5PN, Birmingham, United Kingdom
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Young lady was very patient and…
Young lady was very patient and knowledgeable, nothing was too much trouble.
July 10, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Well informed professional welcoming…
Well informed professional welcoming staff who were very helpful without being pushy. Special mention for Chris and Ben
Thank you both.
July 14, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Your kind words will be shared with Chris and Ben.
Best regards,
The Cookes Team
sofa delivery
Had a stressless sofa delivered. Excellent service from Alick & Ade. Very efficient and caring with new furniture
July 13, 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Alick and Ade.
Best regards,
The Cookes Team
Beautiful Furniture, Fabulous Staff!
The team in the store were incredibly attentive and helpful they truly went above and beyond to assist us with our purchases for our new home. I wouldn’t hesitate to recommend them to others; I couldn’t fault a single thing.
A special thanks to Michal and Tony, whose expertise was both insightful and integral to our decisions. You both made our shopping experience genuinely enjoyable and we feel your outstanding service deserves to be recognised.
July 12, 2026
Reply from Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes. Your kind words will be shared with Michal and Tony.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
We are impressed with the outstanding…
We are impressed with the outstanding customer service and kindness of all the staff at Cookes in Christchurch
July 10, 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback.
Best regards,
The Cookes Team.
Adjustable Bed Purchase
Lisa (Sales) very knowledgeable, helpfull and she left me to make my chooses without any pressure selling. I have been researching adjustable beds for a while and have had alot of pressure selling.
Delivery was very efficient. Called before arriving. Used stairs without question, lift is person lift only. Packaging was removed for disposal.
July 7, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and thank you for choosing Cookes! Lisa will be delighted to hear your kind words.
Best regards,
The Cookes Team
Excellent customer…
Excellent customer service,knowledgeable and courteous staff to help with purchase.
The lay out of the store is very good for folks with challenging mobility (like myself) to get around comfertably.
Great stock of beautiful furniture. Will be visiting again to complete my dining set.
July 3, 2026
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience, and we look forward to seeing you again.
Best regards,
The Cookes Team
A happy customer
My understanding is most of the showrooms in Birmingham and Solihull area have the same manufacturers and silmilar designs but Cookes was different. What I observed they have unique designs and not manufacturing in China like most of other showrooms. We ordered a dining table with 8 chairs, a Coffe table and a lamp table and would love to go back if we need any thing in future.If I remeber correctly , the guy name was Ben, who was respectfull and patient with us as we asked him multiple questions. Overall it was a good experience. We are waiting for our delivery now.
July 5, 2026
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience, and we look forward to seeing you again. We will be sure to share your lovely feedback with Ben.
Best regards,
The Cookes Team
Such a beautiful showroom
Such a beautiful showroom, catering for a wide budget range. Excellent service and attention to detail from the staff - particularly David - and the guy who wears the ties made of wood kept my Grandson entertained!
Would highly recommend a visit to Cookes.
Thank you both- can’t wait for my new sofas.
July 2, 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes and we will be sure to share your lovely feedback with David.
Best regards,
The Cookes Team
Fabulous service and quality
Arrived when they said it would. Delivery guys were polite and professional. Sofas were fitted extremely quickly and look amazing. Thank you
July 8, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us.
Best regards,
The Cookes Team
Excellent service
Excellent service, well informed information, friendly not overpowering.
July 6, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Loving our new bed from Cookes
Loving our new bed from Cookes. Delivery was smooth with helpful staff. Bed was assembled and headboard set up for us. All packaging was taken away.
Michael the sales person was also 5* as he too was very friendly and helpful.
June 2, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us. We will be sure to share your lovely feedback with Michael.
Best regards,
The Cookes Team
Staff were very friendly and helpful.
June 25, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
We ask Cookes if they could repair …
We ask Cookes if they could repair stressless chairs after five years, Michael ordered the parts, repaired the chairs, within a few days to accommodate us
. We have been dealing with Cookes for many years, they have always given excellent service, and we throughly recommend this company.
Jean and Trevor
June 19, 2026
Unprompted review
Reply from Cookes Furniture
We’re delighted to receive your 5-star review! It’s wonderful to hear you had a great experience and thank you for choosing Cookes.
Best regards,
The Cookes Team
First rate service.
We bought our lounge suite from the Christchurch shop. From the start we were welcomed by the sales team and were given plenty of time to compare the furniture before we decided on the one we wanted. We were not pressured at all and were given lots of information to help us decide.
When the suite was delivered to our home the 2 chaps were very polite and took great care when bringing each item into the house. The technicalities of the suite were explained to us.
We are very pleased with the courtesy and professionalism shown to us by all of Cookes staff.
April 3, 2026
Unprompted review
Reply from Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes.
Best regards,
The Cookes Team
Good delivery and aftersales
Very pleased with Cookes deliverymen Rielly and Joe and the aftersales support relating to our new bed.
June 24, 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Rielly, Joe and aftersales.
Best regards,
The Cookes Team
Good shopping experience
Very helpful staff who were very knowledgeable and made my shopping experience a pleasure.
June 20, 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Amazing customer service and excellent quality products!
Amazing customer service from start to finish! From Tariq, in-store to Andi and Ade who delivered and took excellent care of our sofa and chair. We couldn't find fault with anything and both items met and exceeded our expectations! Thank you to Cookes!
June 23, 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your lovely feedback! We’re delighted to hear that everything met your expectations and your kind words will be shared with Tariq, Andi and Ade. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Excellent customer service. Highly recommended.
Excellent customer service and communication post sale. Great products and prices. Overall a great shopping experience
February 27, 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
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