Banner for COOK

COOK Reviews 

53,618
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and wide variety of wholesome meals, making it easy to find something special for family gatherings and unexpected guests. People are also consistently impressed by the prompt delivery service and the exceptionally helpful, welcoming staff who make shopping a true pleasure. However, some customers also noted that certain items can occasionally turn out a bit dry or lose their ideal texture after being defrosted. A few people additionally mentioned experiencing minor difficulties with packaging or finding specific product information when browsing in-store cabinets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the delicious and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is always... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, welcoming, and... See more

Service

Clients share positive opinions on service, highlighting dedicated, friendly, and knowledgeable staff who are... See more

Delivery service

Consumers find delivery service to be efficient, noting that packages and meals arrive promptly and on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always upbeat; always friendly, Cook on Bear Flat in Bath has delicious food and frequent offers which makes me feel as if I've got a bargain. Prices are high-ish but the quality of the food a... See more

Rated 5 out of 5 stars

All the dishes purchased from Cook have been very good. Obviously some suit our tastes more than others but none of them have been unpleasant in any way. I shop in Romsey, Wiltshire and the staff... See more

Rated 5 out of 5 stars

I went into the Marlborough COOK shop on Saturday, it was pouring with rain and I'd gone in to buy food for someone who had just lost their wife to cancer (someone did that for our family once and we... See more

Rated 5 out of 5 stars

Excellent food— great to have several products in the freezer for unexpected guests. There is such a wide range— something for everyone and all delicious.Those Portabello mushrooms with risotto are S... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(53,618)

15,356 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

80th Birthday Celebration…

I purchased a Large Lamb Tagine a Vegetable Tagine a Birthday Cake and Chocolate Brownies for a 80th Birthday Dinner.The quality was excellent, and the staff were very helpful. The food really helped to make it an enjoyable and carefree occasion.

August 28, 2026
Rated 5 out of 5 stars

We love Cook

We love Cook
People working in Chiswick store are super friendly and helpful.
Highly recommend it

August 12, 2026
Rated 5 out of 5 stars

Vegan options

The man in the Cook shop in Harrogate was very knowledgeable about the new Vegan meals which was really helpful.These meals are not stored together and so it would be easy to miss some of the choices on offer.

August 15, 2026
Rated 4 out of 5 stars

Nice people good product.

Nice people. Quality of products good. A slightly smaller portion at a reduced price would suit me as I waste about a third but it’s not enough for two meals.

August 12, 2026
Rated 5 out of 5 stars

Great Food and Quality

Bought a couple of Meals for One a few months ago in a local Garden Centre and haven’t looked back since. I now have a regular delivery every three weeks. The ordering is easy and the delivery by Theo is prompt, friendly and highly efficient. Food is of high quality with lots of choice. Would highly recommend.

August 5, 2026
Rated 2 out of 5 stars

Disappointing

I was very disappointed with some of the cook canapés I ordered for a celebration. The pastry cases were welded to the containers so after cooking impossible to remove without disintegration. I had to throw them away.

August 28, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Anthony,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net).  Best wishes, Estelle – COOK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look