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COOK Reviews 

53,629
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and wide variety of wholesome meals, making it easy to find something special for family gatherings and unexpected guests. People are also consistently impressed by the prompt delivery service and the exceptionally helpful, welcoming staff who make shopping a true pleasure. However, some customers also noted that certain items can occasionally turn out a bit dry or lose their ideal texture after being defrosted. A few people additionally mentioned experiencing minor difficulties with packaging or finding specific product information when browsing in-store cabinets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the delicious and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is always... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, welcoming, and... See more

Service

Clients share positive opinions on service, highlighting dedicated, friendly, and knowledgeable staff who are... See more

Delivery service

Consumers find delivery service to be efficient, noting that packages and meals arrive promptly and on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always upbeat; always friendly, Cook on Bear Flat in Bath has delicious food and frequent offers which makes me feel as if I've got a bargain. Prices are high-ish but the quality of the food a... See more

Rated 5 out of 5 stars

All the dishes purchased from Cook have been very good. Obviously some suit our tastes more than others but none of them have been unpleasant in any way. I shop in Romsey, Wiltshire and the staff... See more

Rated 5 out of 5 stars

I went into the Marlborough COOK shop on Saturday, it was pouring with rain and I'd gone in to buy food for someone who had just lost their wife to cancer (someone did that for our family once and we... See more

Rated 5 out of 5 stars

Excellent food— great to have several products in the freezer for unexpected guests. There is such a wide range— something for everyone and all delicious.Those Portabello mushrooms with risotto are S... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

54K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(53,629)

15,356 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the meals and great staff

I as pleasantly surprised to find the Cook shop.
Super nice guys working there, chatted and very helpful. Lived the nice cream sample.
So many options and so well made, healthy and fresh.
Very impressed they help people who need a job and a start back into society, training them and giving them a purpose.
Delicious. I bought meals and superb oven baking dish made to fit the meals.

August 8, 2026
Rated 5 out of 5 stars

Stamford Cook supplied us with the food…

Stamford Cook supplied us with the food for our daughter’s wedding . 160 very satisfied guests . Delicious beef bourguignon pie so easy to heat up and serve and the roulades for desert so easy following clear instructions to slice whilst still a little frozen . Who needs caterers !!

August 22, 2026
Unprompted review
Rated 3 out of 5 stars

Most meals are awesome

Most meals are awesome. Others would love to try like a fish pie without prawns which is a common allergy.

August 14, 2026
COOK logo

Reply from COOK

Hello Kathryn, Thank you for your review. We'll be sure to share your feedback with our Food & Commercial Team for consideration. Best wishes, Arthur - COOK

Rated 5 out of 5 stars

The food from Cook is always very good…

The food from Cook is always very good quality and generous portions. The team in the shop are friendly and helpful. The vegetarian lasagne I bought on their recommendation was great and definitely something I'll buy again.

August 5, 2026

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