Cookiebot by Usercentrics Reviews 240

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the pricing, citing unexpected and significant increases, often without prior notification. Customers frequently reported that the value received no longer justified the cost, especially when compared to more affordable alternatives. There were also numerous complaints about customer service, with users describing unhelpful responses, unresolved tickets, and difficulties in reaching support. Some people were dissatisfied with the website and user experience, finding the dashboard confusing and the cookie classification process cumbersome, particularly the inability to select multiple cookies for categorization. Conversely, some reviewers were satisfied with the service, highlighting its ease of setup, reliable operation, and effectiveness in managing user consent and ensuring compliance.

What people talk about most

Website

Customers had ambiguous experiences with the website. Some reviewers found the setup of individual steps... See more

Price

People report negative experiences with price, expressing widespread dissatisfaction with unexpected and... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report issues such as... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers find the platform easy to use and... See more

Service

Clients share ambiguous opinions on service. Some customers praise the service as seamless, reliable, and... See more

Based on these reviews

Rated 3 out of 5 stars

I like the fact that it completely automates my cookies management. Nevertheless, the design of the bubble button is super limited. There is no possibility of e.g. make the background of the button... See more

Company replied

Rated 3 out of 5 stars

I think Cookiebot Management is riding on a razors edge right now. While technically the product is good, the current pricing models are in urgent need of improvement (I experienced an almost 10x rise... See more

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Rated 3 out of 5 stars

The domain delete button is only shown when I select the item, firstly we thouhgt there were no deletion capability

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Rated 3 out of 5 stars

Silktide Consent Manager supports Google Consent V2, GDPR, and more for FREE! Cookiebot way to expesive.

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Rated 5 out of 5 stars

Cookiebot CMP is easy to set up - just add a small code to your website, and it starts working right away. It automatically finds cookies and trackers implemented on your website and helps you to st... See more

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Rated 5 out of 5 stars

I didn't expect your tool to be implemented so quickly. I'm pleasantly surprised by the flexible design of the elements. Overall, the setup of the individual steps was very clear, which makes the UX v... See more

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Rated 4 out of 5 stars

I had a pricing query and raised this via a website ticket and I believe the process was prompt, professional and resolved to my satisfaction. I was asked for some feedback, which is quite common prac... See more

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Rated 5 out of 5 stars

We’ve recently added Cookiebot across four of our sites (three apps on subdomains and one main landing site), and the setup was straightforward from start to finish. I’ve used Cookiebot before in... See more

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Rated 2 out of 5 stars

Wasn't the greatest to start with and caused quite a few loading errors on our website that we had to work around, but all of a sudden our charge has almost doubled. When we queried them, they basical... See more

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Rated 2 out of 5 stars

My site has 90 unclassified cookies. Given some of the naming of the cookies and the publicly available documentation on them, I think Usercentrics should have already had them classified automat... See more

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Rated 1 out of 5 stars

Update 19/1/26. According to the reply is got. They reached out to me. But there is no solution. Prices are insane for a cookiebanner. Since i started with cookiebot the prices multipled. Scha... See more

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Rated 4 out of 5 stars

In my case, few cookies are detected on my website, even though it uses AdSense, so there are quite a lot of cookies that should be found.

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Rated 1 out of 5 stars

Increased the price of our plan by 78.6% out of the blue, with no additional features or benefits. Clearly just money-grabbing. We've sent close to 100 clients to CookieBot, but there are equally good... See more

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Rated 1 out of 5 stars

Cookiebot’s reseller setup encourages resellers to profit from their clients instead of helping them. The system is built so that resellers charge customers while Cookiebot takes its share, creating a... See more

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Rated 5 out of 5 stars

I've used cookiebot for years but recently had a billing question. Support answered immediately and saved me time and trouble as a result.

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Rated 1 out of 5 stars

I tried Cookiebot for my small website. Even though I qualify for the free plan (under 50 pages, 1 domain), after the trial I was asked to provide payment details. The dashboard is confusing, the stat... See more

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Rated 1 out of 5 stars

Used for just over a year and have changed me from paying monthly to yearly without my consent. Increased my cost from £14 a month to a yearly cost of £600? Contacted support immediately and they a... See more

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Rated 1 out of 5 stars

The company charged twice the subscription fee from my account (instead of €15, they charged €30). I checked the price list on the website and it still falls under the €15 package. I contacted tech... See more

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Rated 5 out of 5 stars

I recently had a question about documentation. The process was quick, professional, and resolved to my satisfaction. I was surprised to see some negative reviews about communication to be honest. My... See more

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Rated 5 out of 5 stars

I liked having options to use my own domain. It helps also not to have competition from wix.co (2017.) I found it most helpful to keep my site protected and private.

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Rated 5 out of 5 stars

I work in a marketing agency and so we need to install cookie consent solutions on several different projects, sometimes for clients with 4-5 different websites. Cookiebot works amazingly for us in so... See more

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Rated 5 out of 5 stars

Great customer support and overall CMP if you follow the guides, but can get pricy quickly with bigger sites

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Rated 5 out of 5 stars

I can only report good things. So far, service and communication with the support team has always worked well and quickly.

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Rated 5 out of 5 stars

I always recommend them. They have great features and documentation. They're truly 100% GDPR-complian,t and their support is great as well.

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Rated 5 out of 5 stars

After implementing Cookiebot, we received helpful updates from Usercentrics regarding the use of their services. This allowed us to optimize how we use it on our company website, and now everything is... See more

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Rated 5 out of 5 stars

I received a 5 star service and support from Usercentrics, that advised & helpe me find the best solution in our case. 100% recommended.

Company replied

Rated 4 out of 5 stars

Dashboard easy to understand. Google Gemini has been of great help to set properly the HTML code since my knowledge is very poor.

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Rated 5 out of 5 stars

I real like using Cookiebot to develop my apps. It's powerful, easy to use, and RGPD friendly.

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Rated 5 out of 5 stars

Great technical support - speedy and polite Aleksandar gave speedy and helpful support with my query. Impressed.

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Rated 5 out of 5 stars

The Cookiebot platform was very easy to understand and get set up the same day on our website.

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Rated 1 out of 5 stars

We can safely say that crawling website pages often creates problems and sees many more pages than the sites actually have, undoubtedly charging additional monthly/annual costs to the variou... See more

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Rated 1 out of 5 stars

Suddenly they are increasing the price from €15 to €30 per domain. Existing customers stay on old dashboard. If you have 4 domains you can use th Small plan, but if you have 2 domains you must have... See more

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Rated 1 out of 5 stars

I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how s... See more

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Rated 1 out of 5 stars

The subscription size for our order this year has been increased from M to XL and the price has increased from £276.00 to £936.00! We didn't receive a reminder email about the auto-renewal about to ta... See more

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Rated 1 out of 5 stars

In the 22 months that I used cookiebot the price for my very small site went from £11 / month to £24 / month. No doubt the company will reply to point out the bells and whistles that have been added -... See more

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Rated 1 out of 5 stars

I was very surprised and disappointed by the sudden and unjustified increase in subscription prices. The value you’re getting simply doesn’t match the cost anymore. For what you pay, the features an... See more

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Rated 1 out of 5 stars

Our experience with this organization was extremely negative. We will never work with them again. If you consider doing so, think twice and proceed with extreme caution. I already tried that, a... See more

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Rated 1 out of 5 stars

After 2 years I leave this platform adopted for 1 client, too expensive, now even more and almost doubled. The Cookiebot CMP scanner is made to increase the count of pages and subpages in their favor.... See more

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Rated 1 out of 5 stars

Cookiebot **doubled their pricing** and we have not received advance notice. Their support was not willing to help with the case and simply pointed to an FAQ about a price change. We are now charged o... See more

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Rated 2 out of 5 stars

3 days in, still didnt complete basic scan (i have 4 basic pages in my site...). Overall bad experience

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Rated 1 out of 5 stars

Beware of Misleading Pricing and Hidden Charges. A serious warning for potential customers. The price advertised on Cookiebot's website is not what you will be charged. I signed up for their "Pre... See more

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Rated 1 out of 5 stars

It is apparently not possible to transfer ownership of the account over to another invited user. What happens if the person who set up the account quits and need to hand over to another person wit... See more

Company replied

Rated 1 out of 5 stars

First, the implementation was confusing. Finally, I managed to implement it. It's not that complicated in reality. Anyway, I recommend implementing it directly into GTM. But what's botheri... See more

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Rated 1 out of 5 stars

Right after opening a ticket concerning the price changes and telling them i was not going to be their customer anymore my billing misteriously changed from monthly to yearly. I opened another ticke... See more

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Rated 1 out of 5 stars

For me, as a customer, I notice the constant occurrence of non-defined cookies. If your company is using cookiebot be assured I’m not shopping with you. As a company you should have a relationship wit... See more

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Rated 1 out of 5 stars

Simply horrendous. Started with Cookiebot 1 yr ago. After setup everything was fine. But at some point our credit card expired. We wanted to reactivate the payment but it showed 3 domains while on... See more

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Rated 1 out of 5 stars

i do not like to pay double for a current subscription by surprise. the plugin is good, but not 30€ (360€/year) worth per month for ONE domain. (rising from 15€/month 180€/year) with no additi... See more

Company replied

Rated 1 out of 5 stars

I had to talk to their AI support agent to realize why they offered me 7 EUR per domain, and I used 2 domains, which is 14 EUR (the site states 15 EUR for 4 domains or more), but next billing said I h... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Usercentrics Cookiebot Consent Management Platform (CMP) is a Google-Certified CMP featuring patented scanning technology that automatically identifies and controls all cookies and trackers on your website, ensuring compliance with user consent and data transparency. Seamlessly integrating with Google Consent Mode and TCF 2.2, Cookiebot CMP supports uninterrupted ad display, conversion tracking, and analytics optimization in the EU/EEA, UK and Switzerland. It’s designed for easy use by both technical and non-technical teams, streamlining compliance processes. Trusted by over 2.1 million websites and apps in nearly 50 languages, it facilitates over 6.7 billion user consents monthly. Explore Usercentrics Cookiebot CMP for free: cookiebot.com.


Contact info

2.9

Average

TrustScore 3 out of 5

240 reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I can't believe this ...

Would have been a solid 5-star rating, were it not for their *ridiculous* price hike with consent mode V2 at our doorstep.

The damn deadline is in 2 days, and now I have to explain to all my clients I've implemented the cookie banner for that their Premium package no longer covers all sub-pages, and that they have to cough up more.

Extremely disappointed, and I will be looking elsewhere.

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away !

If you signup they automatically assign you the premium paid version. However, you cannot see which features are paid and free - if you by accident use or activate any of the paid features they will upgrade from trial to paid without any chance of downgrading again. They got you in the trap! Close to a scam. Stay away.

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid those scammers at all costs. Terrible experience.

We started using CookieBot few years ago. At that time, it was quite Ok but basically, they didn't do any improvement during those years. Current interface looks worse than Windows95, functionality and data is very poor. Support is almost no existing and in rare cases then they get back the answer is "we can't help you". But the worst part is invoicing. We have multiple domains set up with CB and they managed to charge us twice for the same domains. Took almost month to prove that we have been charged twice for the same domain. If you have annual subscription then everything can get even worse. Usually, they will send you an invoice for the next 12 months period. We paid an Invoice but after one month we decided to close couple of our domains. Guess what - they can't refund you for the services they will not provide, and they cannot extend charge period for the other domains to compensate our loss. We will move to other solutions as soon as our payment will get to the end.

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

They are really money hungry

Cancelled subscription with them. They put me on a 14 days trial. After 7 days I receive an email that in 7 days my account will be put to premium once again because my trial is ending. But who asked for that? I just cancelled my sub, you pieces of dung. This feels extra scammy, if you aint reading that email you end up paying again.

December 19, 2023
Unprompted review
Rated 3 out of 5 stars

Bad experience

You deactivated my subscription even though I only have one website and did not respect your promotion that if I have a single page my subscription was free and I would not pay anything. You didn't honor your marketing promotion.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

I have been using cookiebot for my…

I have been using cookiebot for my website on Shopify. We have an issue with the app, and i have tried to contact their support for over an week now. Countless emails have been written to them, but i have gotten zero reply. Normally i have never had any issue with them. But this has just taken to much time now.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

The support really cares about customer…

The support really cares about customer satisfaction! They went above and beyond what their documentation didnt seem to cover. Although with all these different platforms out there it makes sense why certain things cant be covered -- at the end of the day it just requires some good developer knowledge

September 21, 2023
Unprompted review
Rated 1 out of 5 stars

Bad support and it doesn't function on Squarespace

I have tried CookieBot for 3 months on our company website but CookieBot doesn't work on Squarespace. It blocks multiple functional scripts such as animations, mobile navigation bar, images, text, headlines etc. and even makes all pages blanc if animations are activated in Squarespace. These things happen when the user first enter the website and if they don't agree to all cookie the website is not functional. Their support is horrible. I have reached out 3 times and no one gives any explanations or help in any way other than sending links to their Squarespace implementation link which isn't usefull. I told them I've gone through their guidance and the cookiebot is implemented.

I won't recommend CookieBot and I have switched.

June 1, 2023
Unprompted review
Rated 2 out of 5 stars

Lack of transparency over monthly fees

It simply has a poor UX, and the price is ridiculous. The charges lack transparency. I saw the monthly fee rise even though my client hadn't added a lot of new pages. It's horrible to use but ultimately really not worth the money.

June 26, 2023
Unprompted review
Rated 1 out of 5 stars

Uspetting waste of time and money

I rate one star because I cannot rate zero star. I do not recommend it! The platform's usability is not intuitive. We paid the price for it, as apparently we didn't properly delete one of the domain. We were billed for three domains instead of two, even though this specific domain is no longer online (a permanent redirect has been set up). It is so absurd... The customer service was uncompromising and refused any form of compensation. This bad experience will weigh heavily when I compare their service to other providers or solutions, especially considering that the terms of use have changed, some features have changed, and the service is not as good as it was initially...

May 30, 2023
Unprompted review
Rated 1 out of 5 stars

Awful experience and commercial policies borderline to the aim of this service (protection of GDPR rights).

To anyone who is willing to decide to use CookieBot through 1 month trial, BE CAREFUL AND GO AWAY.
First of all, if your trial account expire and you don't want to go with Cookiebot, you are not allowed to get all the users consents. Even the assistance can't give us those records that shoud be stored always for GDPR pourposes. I don't even know if this is legal, the support let my ticket expire while no answers to me.
Second, if you decide to move to other tool like this, expect your website that probably goes down due to DoS attack to servers that by a coincidence has made when I was willing to close my relashionship with this organization while still running on my website.

April 12, 2023
Unprompted review

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