I like the fact that it completely automates my cookies management. Nevertheless, the design of the bubble button is super limited. There is no possibility of e.g. make the background of the button... See more
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Usercentrics Cookiebot Consent Management Platform (CMP) is a Google-Certified CMP featuring patented scanning technology that automatically identifies and controls all cookies and trackers on your website, ensuring compliance with user consent and data transparency. Seamlessly integrating with Google Consent Mode and TCF 2.2, Cookiebot CMP supports uninterrupted ad display, conversion tracking, and analytics optimization in the EU/EEA, UK and Switzerland. It’s designed for easy use by both technical and non-technical teams, streamlining compliance processes. Trusted by over 2.1 million websites and apps in nearly 50 languages, it facilitates over 6.7 billion user consents monthly. Explore Usercentrics Cookiebot CMP for free: cookiebot.com.
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Would have been a solid 5-star rating, were it not for their *ridiculous* price hike with consent mode V2 at our doorstep.
The damn deadline is in 2 days, and now I have to explain to all my clients I've implemented the cookie banner for that their Premium package no longer covers all sub-pages, and that they have to cough up more.
Extremely disappointed, and I will be looking elsewhere.
Lets make new laws and force everyone to pay 12 euro for a irritating cookie banner on your website. They ask 12 euro a month for each domain, unbelievable what a joke!
good product but hide their fees, unscrupulous customer service team, overall low satisfaction.
I have been waiting for my claim to be processed since December 27, 2023 for a refund.
If you signup they automatically assign you the premium paid version. However, you cannot see which features are paid and free - if you by accident use or activate any of the paid features they will upgrade from trial to paid without any chance of downgrading again. They got you in the trap! Close to a scam. Stay away.
We started using CookieBot few years ago. At that time, it was quite Ok but basically, they didn't do any improvement during those years. Current interface looks worse than Windows95, functionality and data is very poor. Support is almost no existing and in rare cases then they get back the answer is "we can't help you". But the worst part is invoicing. We have multiple domains set up with CB and they managed to charge us twice for the same domains. Took almost month to prove that we have been charged twice for the same domain. If you have annual subscription then everything can get even worse. Usually, they will send you an invoice for the next 12 months period. We paid an Invoice but after one month we decided to close couple of our domains. Guess what - they can't refund you for the services they will not provide, and they cannot extend charge period for the other domains to compensate our loss. We will move to other solutions as soon as our payment will get to the end.
Cancelled subscription with them. They put me on a 14 days trial. After 7 days I receive an email that in 7 days my account will be put to premium once again because my trial is ending. But who asked for that? I just cancelled my sub, you pieces of dung. This feels extra scammy, if you aint reading that email you end up paying again.
You deactivated my subscription even though I only have one website and did not respect your promotion that if I have a single page my subscription was free and I would not pay anything. You didn't honor your marketing promotion.
I have been using cookiebot for my website on Shopify. We have an issue with the app, and i have tried to contact their support for over an week now. Countless emails have been written to them, but i have gotten zero reply. Normally i have never had any issue with them. But this has just taken to much time now.
The support really cares about customer satisfaction! They went above and beyond what their documentation didnt seem to cover. Although with all these different platforms out there it makes sense why certain things cant be covered -- at the end of the day it just requires some good developer knowledge
I have tried CookieBot for 3 months on our company website but CookieBot doesn't work on Squarespace. It blocks multiple functional scripts such as animations, mobile navigation bar, images, text, headlines etc. and even makes all pages blanc if animations are activated in Squarespace. These things happen when the user first enter the website and if they don't agree to all cookie the website is not functional. Their support is horrible. I have reached out 3 times and no one gives any explanations or help in any way other than sending links to their Squarespace implementation link which isn't usefull. I told them I've gone through their guidance and the cookiebot is implemented.
I won't recommend CookieBot and I have switched.
It simply has a poor UX, and the price is ridiculous. The charges lack transparency. I saw the monthly fee rise even though my client hadn't added a lot of new pages. It's horrible to use but ultimately really not worth the money.
Unable to re-activate account that was mistakenly deleted, but surely in such case you can refund your loyal customer to open a new account without paying double? Not at cookiebot, no support possible at customer support!
I rate one star because I cannot rate zero star. I do not recommend it! The platform's usability is not intuitive. We paid the price for it, as apparently we didn't properly delete one of the domain. We were billed for three domains instead of two, even though this specific domain is no longer online (a permanent redirect has been set up). It is so absurd... The customer service was uncompromising and refused any form of compensation. This bad experience will weigh heavily when I compare their service to other providers or solutions, especially considering that the terms of use have changed, some features have changed, and the service is not as good as it was initially...
To anyone who is willing to decide to use CookieBot through 1 month trial, BE CAREFUL AND GO AWAY.
First of all, if your trial account expire and you don't want to go with Cookiebot, you are not allowed to get all the users consents. Even the assistance can't give us those records that shoud be stored always for GDPR pourposes. I don't even know if this is legal, the support let my ticket expire while no answers to me.
Second, if you decide to move to other tool like this, expect your website that probably goes down due to DoS attack to servers that by a coincidence has made when I was willing to close my relashionship with this organization while still running on my website.
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