CookieYes is intuitive. Setting up my cookie consent bar took a few minutes and customizing it was easy. I like how the cookie consent pop-up or bar on the page can be adjusted to not feel overbeari... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, Thank you so much for the follow-up — I truly appreciate it. I want to compliment your team on the exceptional responsiveness and willingness to help. The speed and clarity of your re... See more
I was having some technical problems setting up my account so emailed directly and was given support to work out what was causing an issue. Chris T was very helpful responding to emails promptly and... See more
The customer support team at CookieYes is incredibly professional, understanding, and genuinely helpful. Every time I’ve had an issue, they’ve handled it quickly and efficiently, always with kind... See more
Company details
Written by the company
CookieYes is a market-leading consent management platform (CMP), trusted by over 1.5 million websites worldwide. We help businesses comply with data privacy regulations such as the GDPR, CCPA, LGPD, POPIA and more to unburden them from privacy challenges and non-compliance fines. We are a Google-certified CMP Partner and an IAB-approved CMP, bringing the highest compliance standards to our users.
Contact info
3 Warren Yard Warren Park, Wolverton Mill, MK12 5NW, Milton Keynes, United Kingdom
- support@cookieyes.com
- www.cookieyes.com
4.8
Excellent
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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So far it’s been working as expected…
So far it’s been working as expected and the customer service has helped me figure things out!
June 5, 2025
Unprompted review
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First Class support from Alex
I chose CookieYes from a list of cookie plugins when setting up my Wordpress site. I ran into an issue when looking at my list of cookies and had to reach out to their support. Alex was super helpful and responsive. Setting everything up and troubleshooting a website is daunting when you have to do it alone, and it's so reassuring that I can just reach out and get some support. CookieYes has been quite easy to setup on my Wordpress site and having experienced their first class support I can highly recommend them to anyone looking for a great plugin.
June 2, 2025
Unprompted review
I was blown away by the patience
I was blown away by the patience, kindness, and helpfulness offered me.
May 30, 2025
Unprompted review
Quick, Friendly Customer Service
Quick, friendly customer service that helped solve a technical issue I wasn't even sure was related to their product.
May 26, 2025
Unprompted review
Great service!
Alex found the Source of our issue quickly and provided an easy solution.
May 24, 2025
Unprompted review
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Outstanding and Responsive Customer Support
I had a very efficient assistance to help me improve the speed performance of a landing page that was slowed down by the script.
May 20, 2025
Unprompted review
Very real people
Very real people, very good listeners, expert advice and and swift remediation of my ticket! Much appreciated professional support.
May 19, 2025
Unprompted review
Easy installation
Easy installation ! Great and instant support! I fully recommend it"
May 15, 2025
Unprompted review
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Prompt Support by Team
CookieYes Support Team is very supportive. I had an issue in make my website GDPR compliant. But Hailey help me step by step. Thanks for prompt support Hailey and CookieYes.
May 15, 2025
Unprompted review
Excellent customer service
Excellent customer service
Andrew at Cookie Yes support was great. We were having an issue whereupon the plugin wasn't loading immediately. Very impressed with how swiftly they solved the problem and the fact that CookieYes tailored a solution for us.
May 14, 2025
Unprompted review
I like how everything went easy with…
I like how everything went easy with support that CookieYes did for me. Alex from support did professional support solving me important task.
May 13, 2025
Unprompted review
Very good support
Very good support! Helped fix the error quickly. Could have been a little quicker, but not slow enough to knock off a star!
May 13, 2025
Unprompted review
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App easy to install and great support
I found the app easy to install and when I had one issue with configuring I got almost immediate response from the support team
May 12, 2025
Unprompted review
I’m extremely happy with the service
I’m extremely happy with the service. Alex at CookieYes responded to my support issue quickly, was very helpful and informative and followed up to make sure my issue was resolved. I’d definitely rate them! And Thanks Alex!!
May 12, 2025
Unprompted review
Excellent!
I received very quick help and a detailed description from the help center, which solved my problem.
May 12, 2025
Unprompted review
Excellent support
Excellent support! Very fast reply and fast solution to my issue. And keep in mind that I use the "free version".
Thank you very much Ryan!
May 9, 2025
Unprompted review
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Fantastic support
Fantastic support - they had a detailed look at our website and helped us identify which plugin was minifying their code so we could exclude it - thanks
May 6, 2025
Unprompted review
Excellent support
Excellent support. Quality and quick response. Thank you
May 6, 2025
Unprompted review
Reply from CookieYes
Hi there,
We're sorry to hear about your experience and completely understand your frustration.
We’d like to clarify that your subscription was renewed automatically, as it was not canceled before the renewal date, in line with our subscription policy.
According to our refund policy, refunds are only applicable if a cancellation request is made within 15 days of the subscription purchase.
That said, I believe our support team has assisted you regarding this matter.
Please know that we are continually working to enhance our cancellation and subscription management processes to make them more transparent and user-friendly.
If there’s anything else we can do to assist you, please don’t hesitate to contact our support team.
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