CookieYes Reviews 

348
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, professional staff. People frequently highlight the quick response times and the team's willingness to go above and beyond to resolve issues. Many consumers find the platform intuitive and easy to use, appreciating its simple setup and user-friendly interface. Reviewers appreciate how the service makes compliance simple and reliable, offering powerful cookie management and customization options. The clear guidance and efficient problem-solving, even for free accounts, further contribute to a stress-free experience.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the support team's... See more

Staff

Users describe positive interactions with staff, highlighting their exceptional responsiveness,... See more

User experience

Customers had positive experiences with user experience, finding the tool solid for controlling cookies and... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Website

Customers consistently note positive experiences with website integration, finding the setup straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CookieYes is intuitive. Setting up my cookie consent bar took a few minutes and customizing it was easy. I like how the cookie consent pop-up or bar on the page can be adjusted to not feel overbeari... See more

Rated 5 out of 5 stars

Hi, Thank you so much for the follow-up — I truly appreciate it. I want to compliment your team on the exceptional responsiveness and willingness to help. The speed and clarity of your re... See more

Rated 5 out of 5 stars

I was having some technical problems setting up my account so emailed directly and was given support to work out what was causing an issue. Chris T was very helpful responding to emails promptly and... See more

Rated 5 out of 5 stars

The customer support team at CookieYes is incredibly professional, understanding, and genuinely helpful. Every time I’ve had an issue, they’ve handled it quickly and efficiently, always with kind... See more


Company details

  1. Software Company

Written by the company

CookieYes is a market-leading consent management platform (CMP), trusted by over 1.5 million websites worldwide. We help businesses comply with data privacy regulations such as the GDPR, CCPA, LGPD, POPIA and more to unburden them from privacy challenges and non-compliance fines. We are a Google-certified CMP Partner and an IAB-approved CMP, bringing the highest compliance standards to our users.


Contact info

4.8

Excellent

TrustScore 5 out of 5

348 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(348)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

CookieYes is intuitive

CookieYes is intuitive.
Setting up my cookie consent bar took a few minutes and customizing it was easy. I like how the cookie consent pop-up or bar on the page can be adjusted to not feel overbearing (read: annoying). I was able to tie my privacy policy to it and it was easier and looked more polished than what Hubspot offered (took up nearly ⅓ of the page and wasn't on brand).

November 17, 2025
Unprompted review
Rated 2 out of 5 stars

Sends promo emails even if you have…

Sends promo emails even if you have opted out.

November 17, 2025
Unprompted review
CookieYes logo

Reply from CookieYes

Hi Eddy,

Thank you for sharing your feedback, and we’re sorry to hear about this experience. We take email preferences very seriously and would like to investigate what happened.

Could you please reach out to us at support@cookieyes.com
and let us know how you opted out of promotional emails? Additionally, if you could share the promotional email you received (a screenshot or forwarding the email would be very helpful), it will allow us to look into this quickly and ensure it doesn’t happen again.

We appreciate your help and are committed to resolving this for you.

Rated 5 out of 5 stars

support

I had to make some changes in my plan and payment the support team helped and the process was very easy and fast. thanks for the great service

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

The staff were excellent and helpful

The staff were excellent and helpful, especially Claire who handled most of my queries.
The products they were offering ticked all my boxes and solved many requirements of the laws around Cookies and Privacy Policies.
I can't recommend them enough and would certainly use them again

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent tool and great support!

We've been using CookieYes for our website’s GDPR and Google Consent Mode compliance, and it has been a smooth experience from start to finish. The setup is straightforward — especially with the detailed documentation and integration options via Google Tag Manager.

What stands out the most is their support team — they respond quickly, provide clear guidance, and go the extra mile to troubleshoot issues. The dashboard is user-friendly, and the consent banner looks clean and professional on our site.

Overall, CookieYes makes cookie compliance simple, reliable, and stress-free. Highly recommended for anyone looking to ensure privacy compliance without technical headaches.

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Support goes the extra mile every single time

Support is truly exceptional, going above and beyond almost every time for both paid and free accounts of CookieYes.

However, there is a significant amount of time and effort required to set it up correctly. This is not solely the fault of CookieYes; GDPR and EU regulations play a crucial role in this. Consequently, it can become quite intricate when it comes to establishing the right setup and finding the delicate balance between functionality and GDPR compliance.

November 4, 2025
Unprompted review

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