Cook My Grub Reviews 139

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Food was delivered on time. Food itself was delicious and very well portioned. A little more expensive than a take away but you can see that quality ingredients were used

Company replied

Rated 5 out of 5 stars

It was a great takeaway alternative! We had some lovely Indian dishes, chicken passanda, jalfrezi, aloo gobi and it was very tasty, much more authentic and generous portions. Will order again and tr... See more

Company replied

Rated 2 out of 5 stars

Chettinad chicken was too dry with no sauce at all (the pic on the website was deceptive). And it wasn't spicy at all. It was nothing but too big chunks of chicken on the bone. I'll never recomme... See more

Company replied

Rated 5 out of 5 stars

Absolutely delicious Indian food that was so much better than from the supermarket or local take away. Freshly prepared and so much more flavour. We had the Butter chicken, keema lamb and a paneer dis... See more

Company replied

Company details

  1. Meal Delivery
  2. Catering Food and Drink Supplier

Written by the company

Flavers connect the world to the world of food by giving you the choice to order from 500+ dishes and 15+ cuisines! We deliver home-cooked food lovingly prepared by 100+ chefs straight from their kitchens to your home, so you can enjoy healthier home-cooked food without needing to cook yourself! We believe that the best food and most authentic tastes come from the kitchen tables of home-chefs who use best kept secret family recipes from generations back. The way they cook and the ingredients they use guarantee an array of original flavours that can’t be replicated in restaurants and commercial kitchens, bringing you straight to the corners of the world our chefs come from. Whether it is jerk chicken from the Caribbean, braised short ribs from Korea, chicken tikka masala from India, or goulash from Eastern Europe, Flavers offer authentic flavours you can’t find elsewhere! We share more than food, we share culture and stories, and we take you on a journey of flavours we are sure you’ll love!


Contact info

3.9

Great

TrustScore 4 out of 5

139 reviews

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Rated 4 out of 5 stars

Was all good except Parcel Force delivery!

Everything worked fine, food was good, ordering was easy, only issue was with the delivery company, Parcel Force, thay claim to give you a 1 hour delivery time slot, as you can geuss, this never happened, so I had to just sit there with no live updates, live map, time slot etc from Parcel Force, so not happy, i won't order again until this issue is clarified.

November 15, 2022
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Reply from Cook My Grub

Hi Nicholas,

Thank you for taking the time to leave a review for Cook My Grub.

We're working with our delivery partners and trying to help improve the service they provide us and ultimately to our customers like you.

Generally, Parcel force have provided a reliable delivery service. However, it seems there was a lack of communication from them in this instance. We will raise it with our account manager to resolve at the earliest.

Thank you.

Regards,

Support Team
Cook My Grub

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Rated 1 out of 5 stars

Have not used the service yet as the…

Have not used the service yet as the app is too clunky and slow, which doesn't instill much confidence. I will try it at some point but not fully convinced that it will work. Also the minimum spend amount is frustrating if you can order only from one vendor at a time

November 11, 2022
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Reply from Cook My Grub

Hi Ema,

Thank you for taking the time to submit a review about Cook My Grub.

Please have a look at the reviews posted by other customers to ready about their experiences. This should help inform you and give you the confidence to place an order.

We're aware of some slowness on some Android phones and our tech teams are working hard on fixing this. Please look out for an update on the Play Store in the coming days.

Finally, as the chefs are all located in different parts of the country, you can only order from one chef at a time.

Regards,

Support Team
Cook My Grub

Rated 5 out of 5 stars

Great selection of worldwide cuisines

Great selection of worldwide cuisines. Ease of access to the site, clear instructions and prompt delivery.

November 7, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!

Rated 5 out of 5 stars

Fantastic service and fantastic food

Fantastic service and fantastic food. Would absolutely recommend and will be ordering again

November 4, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!

Rated 5 out of 5 stars

Good food.. on time.. quality

Tasty food, mix veg and tarka daal was very tasty.. soft rotis..would definitely recommend.

October 25, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on your compliments to the chef!

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Rated 5 out of 5 stars

Overall…..great!

Ordering process through app a little long winded but once you are in it’s easy! Discounts are great if you can get your hands on one. Everything else pretty great! Would recommend Chef Lindsay for your African experience!

October 23, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

Rated 5 out of 5 stars

Good food, good portions

Ordered from one of Cook My Grub’s chefs offering Caribbean cuisine, generous portions and well-packed.

October 18, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

Rated 2 out of 5 stars

Ordered 4 pasta dishes,this was our…

Ordered 4 pasta dishes,this was our second DELIVERY,from this chef.The portions were smaller than last time.The garlic bread was like slices of a French stick with garlic butter on ,in the first order..Really nice..Today order was Pile of rough flat bread with a scrapping of garlic on it.
This order came to more than £50.This my last order

November 3, 2022
Unprompted review
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Reply from Cook My Grub

Hi Colin,

Thank you for taking the time to submit a review about Cook My Grub.

We’re sorry to hear that you didn’t have a good experience in your most recent order. Please do take the time to review the order from the chef. We will also pass on your feedback to them.

Regards,

Customer Support Team

Rated 4 out of 5 stars

Overall good experience

Overall good experience there were some concerns with customer support but food wise it is good. It is a home cooked food it should not be compared with restaurant’s one.

November 3, 2022
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Reply from Cook My Grub

Thank you for taking the time to write a review. As a young company, we're constantly improving our processes and quality of customer support. We appreciate you feedback. Someone from the team will be in touch to understand any specific concerns.

Regards,

Support Team
Cook My Grub

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Rated 4 out of 5 stars

Very tasty

Food was very tasty and the whole family enjoyed it. Mac and cheese was a real hit with the kids.

October 18, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

Rated 3 out of 5 stars

It's a great concept and the food was…

It's a great concept and the food was really good. I did get the wrong order Inn the second order I made, which meant my veggie daughter didn't have anything she could eat. I didn't seem to have any way of feeding this back and getting some redress for it. I tried an email form but got no reply.
The other thing is the amount of plastic waste. I know that's a hard one to crack but it really is a lot

October 14, 2022
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Reply from Cook My Grub

Hi Jayne,

Thank you for taking the time to submit a review about Cook My Grub.

We’re sorry to hear that you didn’t have a good experience ordering from us. Regarding the usage of plastic, we are conscious of it and already have some new packaging finalised which will make the entire solution kerbside recyclable.

We've checked our system and couldn't find your email. Could you please forward the email to support@cookmygrub.com?

Regards,

Customer Support Team

Rated 5 out of 5 stars

I had an order delivered earlier this…

I had an order delivered earlier this week. I really like the idea of fresh home cooked meals and will be trying out the service again.
Top meal made by Yun.

October 14, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

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Rated 5 out of 5 stars

A perfect alternative to take aways

A perfect alternative to take aways. Great idea that works and portion sizes are usually hefty! Definitely will be back

October 11, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

Rated 1 out of 5 stars

Food arrived well packed

Food arrived well packed, however when I removed the meals they were leaking. When I opened them they were all mushed together, not very pleasant. One of the meals, a Pakistani stew was so salty that I could only manage a couple of mouthfulls before I gave up. The second meal, a nihari was extremely gloopy, to the point of being slimy. It appeared to me that the cook had used cornflour instead of atta flour as a thickener. The consistency was so unappealing that I again only managed a couple of mouthfuls before I had to give up. All in all, a total waste of money.

October 6, 2022
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Reply from Cook My Grub

Hi Laurence,

Thank you for taking the time to submit a review about Cook My Grub.

We’re sorry to hear that there was a problem with the packaging on your order. This may have happened due to improper handling of the box by delivery personnel. Regarding the issues with the food, we will pass on the feedback to the chef so that they can take it into account for the future.

Someone from our team will be in touch shortly to talk through in detail.

Thank you.

Regards,

Customer Support Team

Rated 3 out of 5 stars

Delivery of food was excellent

Delivery of food was excellent. Ordered 3 dishes, so 3 stars based only on one, gravy in a side pot would have been better.

October 7, 2022
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Reply from Cook My Grub

Hi April,

Thank you for taking the time to submit a review about Cook My Grub.

We will pass on the feedback to the chef regarding the quantity of the gravy so that they can take it into account for the future. Could we also request you to re-consider your rating once you've had a chance to try the other 2 meals?

Thank you.

Regards,

Customer Support Team

Rated 5 out of 5 stars

yummy food

Really yummy food, and really big portions. My cook was Andrew delicious 😋

October 9, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

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Rated 5 out of 5 stars

Lovely service

Lovely service. Very tasty food. Thankyou cook my grub!

October 4, 2022
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

Rated 5 out of 5 stars

Absolutely lovely food

Absolutely lovely food, I ordered a Paella, and received it on time and not only my order, but an extra portion. I'd recommend these try them, delivery by parcel force. ☺️👍❤️

September 21, 2022
Unprompted review
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Reply from Cook My Grub

Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!

Rated 4 out of 5 stars

Prompt and helpful customer outreach

Have been contacted by a member of the CookmyGrub team who helped resolve my issues. They explained that my previous queries submitted through the online contact form don't seem to have registered on the system, so the seeming lack of response was not intentional. The team member clarified my queries and I now look forward to trying out some of the meals.

September 29, 2022
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Reply from Cook My Grub

Hi Shruti,

Thank you for the review. We're constantly looking to improve our service and we appreciate the feedback from you. Please do try the food and leave us a review after.

Cheers,

Support Team

Cook My Grub

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