Cool 365 Ltd Reviews 

92
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality and overall reliability of the work delivered. Customers frequently highlight the professional staff for being extremely polite, highly efficient, and exceptionally respectful of their private properties during complex system installations and routine maintenance. Consumers also emphasize the clear communication, genuinely helpful attitude, and prompt service provided by the dedicated team throughout the entire journey from start to finish. Some reviewers were not happy with scheduling delays, noting that it occasionally took multiple appointments and several days to fully resolve certain ongoing technical problems.

What people talk about most

Service

Clients share positive opinions on service, highlighting the friendly, professional, and efficient approach... See more

Staff

People report positive experiences with staff, highlighting their exceptional professionalism, helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the great communication and... See more

User experience

Customers had positive experiences with user_experience, finding the process smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Louis and Perry come round to sort out the installation. They were extremely polite and considerate, working hard during one of the heatwave days to get it all set up. I felt very reassured dur... See more

Rated 5 out of 5 stars

Mr Syd Smith , Mr Oliver Payne , Tyler And the Whole team of Cool 365 went above and beyond in their consultation, communication and superb Works , This Company is 100percent Reliable ,trustw... See more

Rated 5 out of 5 stars

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly bef... See more

Rated 5 out of 5 stars

One of our air conditioning units was hardly cooling. I suspected a loss of refrigerant, but am no expert. I contacted our original installers but was really unimpressed by their attitude and a frankl... See more


Company details

  1. Air Conditioning Contractor
  2. Air Conditioning Repair Service
  3. Air Conditioning Store
  4. Air Conditioning System Supplier

Written by the company

Design, Supply, Installation, Service & Maintenance of Air Conditioning & Ventilation


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(92)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Installation team arrived on time and…

Installation team arrived on time and got to work straight away. They worked non stop getting the infrastructure sorted and then the unit installation. Day 1 (a Saturday) they worked to gone 6pm. Arrived early Sunday to complete. All work done by 4pm. They cleaned up. Demonstrated the units.
They were very pleasant and worked through an electrical problem that arose. Would highly recommend.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Needed our A/C units to be serviced

Needed our A/C units to be serviced, happened to meet Syd and he was very helpful. The servicing took place quite promptly after. The technician was lovely, professional, polite and respectful. Would recommend them without hesitation

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service Every Time!

I've used this company several times now — both for my home and on various commercial projects — and I honestly wouldn't go anywhere else. They’ve consistently delivered top-quality work and have become my go-to supplier for all things air conditioning.

The team is reliable, professional, and an absolute pleasure to work with. Every job, big or small, is handled with care and attention to detail. Their customer service is spot-on, and they always go the extra mile to ensure everything runs smoothly.

I’ve recommended them to friends, family, and colleagues, and I’ll continue to do so without hesitation. If you’re looking for a trustworthy, skilled, and friendly team of air con installers, look no further. Highly recommended!

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Best company for ac!

Best company we have every used for any type of building works. We had air con fitted in our open plan area and our bed room, The install standards are so high.
We are are very impressed by Perry he is a very experienced engineer and very fast. Me and my partner have high standards and Perry has done amazing job and b showed us how he did all the work and how the systems work. We will always use this company!!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Freindly fast install

Freindly fast install, cleared up exceptionaly well and kept us in the loop as to where they were and what was happening at all times. I would absolutely recommend them going forwards.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Cool365 installed aircon for me and the process was seamless. Competitive quote from Syd, pleasant and efficient installation by Perry and Dan who installed quickly and cleanly and good office back up staff.

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience. Office staff were helpful and efficient during my initial inquiry, the engineer was prompt and professional. Will be using again!

April 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Gas Leak on Air Con Unit Repair

We needed a gas leak to be repaired from one of our outside air conditioning units at a commercial property. Brooke McNair was always very helpful, responded to all emails and calls very swiftly, and very friendly. Shane (engineer) arrived on time and fixed the issue quickly. The whole Cool365 team were very helpful and I would definitely recommend them for cost-efficiency, professionalism, experience and friendliness.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very good communications

Very good communications. Shane arrived super on time, very friendly and efficient. All round great customer service. Thank you Cool365!

April 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic

I had a great experience with Cool 365. The office staff was welcoming and quick to assist with my AC issue, making scheduling easy. The engineer who came out was punctual, thorough, and did a fantastic job. It's refreshing to see such attentive service. I highly recommend them!

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I recently had Cool365 install a new air conditioning system in my home, and I couldn’t be more pleased with the experience. From start to finish, the entire process was seamless. Their customer service team was attentive and thorough, helping me choose the right unit for my needs and providing a clear, fair estimate.

Dan and Tyler The Engineers who attended was prompt, professional, and respectful of my home. They worked efficiently and took the time to explain the system’s features, ensuring I was comfortable with everything before they left. The new AC is running flawlessly, and the difference in temperature control and energy efficiency has been noticeable right away.

What really sets Cool365 apart is their follow-up service. They provided useful tips on maintaining the system and even offered a convenient maintenance plan to keep everything running smoothly long-term.

If you’re looking for reliable air conditioning service, Cool365 is the way to go. They’re professional, affordable, and truly care about customer satisfaction. Highly recommended!

February 12, 2025
Unprompted review

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