Icey-Tek / Cool Boxes UK Reviews 1,274

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, even in high temperatures. Many consumers also commend the outstanding customer service, noting the helpfulness and responsiveness of the staff, and the prompt and efficient delivery service. However, some customers also noted that the products can be heavy, especially when fully loaded. A few other people also felt that the product's water resistance was not as effective as expected, leading to issues with internal components.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cool boxes for their ability to keep... See more

Quality

Consumers find quality to be positive, consistently praising the durability and robust construction of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Reviewers mention positive feedback about service. Customers are very impressed with the excellent service,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

After 15 years of using the 40 litre box and gel packs, I have not been able to fault either in any way. When I saw the small 18 litre box at a show, I knew I needed to add one to my kit. Although the... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. Camping Store

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

15 years on and a second box added to my kit

After 15 years of using the 40 litre box and gel packs, I have not been able to fault either in any way. When I saw the small 18 litre box at a show, I knew I needed to add one to my kit. Although the 40 litre serves me so well through the warmest months, I find during the winter, I don't need to keep so much food cold whilst away for my usual 2 nights a week as less spoils out of the box. But, things like seafood and fresh meat, I won't risk. I also often carry frozen bait that probably won't get used, but is there just in case, and at the end of the weekend it can simply drop back into the freezer again. Early days so far, but up until now I am loving the smaller box and accessories.

March 12, 2026
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Reply from Icey-Tek / Cool Boxes UK

Thanks Shaun!

Rated 5 out of 5 stars

This is my second Icy tec cool box

This is my second Icy tec cool box
They are a great coolbox I use them for fishing and camping they keep food fresh and cold for days I would recommend them to anyone looking for a cool box

March 12, 2026
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Reply from Icey-Tek / Cool Boxes UK

Thanks Alan!

Rated 5 out of 5 stars

Customer Service and Picnic Box 18Ltr Second to None

I absolutely love my 18ltr picnic size box, rubber feet, great colour (green), drinks placers on lid, really sturdy handle, really well made, baskets and divider fit perfectly,

Ideal height to sit on. The divider can sit flat on top of two of the Icey-Tek baskets (if you have them, also does it without baskets, it is a snug fit) so you can put stuff on it whilst lid open (lid still closes fully when in place). If you store the divider the flat on top you have it ready to use as a chopping board or just to stack foods on temporarily. Without the divider in its slot the full width and depth can be used for storage in (you can place divider in its slot as the box empties or if you want two compartments). The largest Icey- Tek ice block stands upright at the front of the box and the lid still shuts(so you have cooling top to bottom and a large compartment to store stuff in. You can still fit two wire baskets, but the divider can't be fitted upright or flat, although can be put in loosely diagonally). A two litre bottle of milk fits stood up (if only one basket fitted). There's 175mm height under the baskets so a one litre bottle still fits stood up). The Tourit Quart Pack (equivalent to 3lbs of ice) fits snuggly, flat on top (over two Icey-Tek baskets of fitted) and bottom of cooler and the tourit ice sticks 225mm O/L x 40mm x 30mm can be layed flat where required, but can't standup vertically under baskets, I'm using it so I can take all the food I need for my first evening meal and breakfast etc, so that if I arrive and the weather is terrible, I can plonk the 19ltr cool box straight in my Go Pod and hunker down without offloading my larger cool boxes (also my Go Pod fridge freezer can take 2 - 3 hours to get properly cold when I arrive, so this box allows me to access some some of my food straight away and if off grid leave my other cool boxes undisturbed). I have two other Ice-Tek boxes (the two smaller camping size ones) and they easily keep stiff very cool (or part frozen) for 5 days if you pre-cool boxes and foods stuff and put plenty of ice blocks in (I don't use bagged ice as I don't store booze or like the mess), I don't really need the Go Pod cooler now when on a site but as I've got it it's good to use. Can't think of much I do not like about Icey-Tek cool boxes except my other two boxes don't have protective rubber feet or rubber strips on the bottom and it would be good if there was a protective rubber mat on top ( The cushion is too expensive) as you could sit on it anyway (and it would not be so chilly on your backside and when stacked in your vehicle they wouldnt slide about on the lid so much and scratch the lid if the bottom is a bit gritty. The boxes are heavy before you fill them so be prepared for a free workout when you haul them anywhere. Great boxes, I wouldn't hesitate to recommend them!

March 13, 2026
Unprompted review
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Reply from Icey-Tek / Cool Boxes UK

Thanks Robert, great review!

Rated 5 out of 5 stars

Great customer service

Great customer service. When I made a mistake with my order they replied quickly and helped rectify it. Looking forward to trying out the cool box this summer, seems sturdy and well made. So far so good.

February 3, 2026
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Lainey!

Rated 4 out of 5 stars

It fits in our Mini Cooper’s boot!’

It fits in our Mini Cooper’s boot. Having downsized cars we needed a smaller cool box for frozen food, picnics, etc. This is just right for the size of boot we have and performs its cooling role perfectly. The in built handles provide a good grip. The only issue is the locking catches (made of rubber) are a little awkward to use,.

January 14, 2026
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Reply from Icey-Tek / Cool Boxes UK

Thanks David!

Rated 5 out of 5 stars

Would definitely buy from this company again

We borrowed an icey tek box off of a friend and knew immediately we wanted to buy our own one. The website has a great choice of colours and sizes. Checkout process was easy and the dispatch and delivery were quicker than expected. It was also very well packaged. Would definitely use this company again. Thank you

January 2, 2026
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Helen!

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