CoolerKit.se Reviews 

295
TrustScore 5 out of 5

4.8

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4.8

Excellent

TrustScore 5 out of 5

295 reviews

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4.8

All reviews

(295)

1 review in the last 12 months

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Rated 1 out of 5 stars

strange cutomer service

The items came OK, have not tested them yet but hope all work, but strange customer service: no confirmation email when ordered, no invoice with the actual price and VAT paid, their email address does not work as my query was returned and the items were delivered to a pickup point although I ask them and paid for home delivery. Maybe they sell good and cheap items but they should definitely improve the customer experience while shopping!!!

January 10, 2023
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Rated 4 out of 5 stars

Quick delivery

Quick delivery. However unclear that the payment has gone through. However a quick phone call resolved the issue.

March 9, 2020
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Rated 2 out of 5 stars

De tog betalt för en dyrare Cooltek…

De tog betalt för en dyrare Cooltek Coolcube Maxi, men skickade en billigare Jonsbo V4. Så jag blev lurad på flera hundra kronor. De talade inte om i förväg att de skulle skicka en annan vara än den jag beställt (Coolcube Maxi). Jag kommer aldrig att handla från Coolerkit igen.
They charged me for a more expensive Cooltek Coolcube Maxi, but delivered a cheaper Jonsbo V4. So I was conned out of several hundred SEK. They did not tell me in advance that they were sending a different product to the one that I had ordered (Coolcube Maxi). I will never buy anything from Coolerkit again.

February 11, 2020
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Rated 5 out of 5 stars

Fast shipping

Shipped the morning after order, Denmarks postalservice keept the package for an extra day tho but not coolerkits fault. Nice prices and they have parts for water cooling not so many companies in this part of the world have! Legit store!

October 18, 2018
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Rated 5 out of 5 stars

Good service

Good service. Dispatched in time and responded to a phone query about my order quickly and sent all the required info via email.

July 9, 2018
Unprompted review
Rated 4 out of 5 stars

azum chair:-) i like it alot

azum chair:-) i like it alot, it is really nice to sit in and the chair in general is really good for the prize it has. the shipping with postnord in sweden where a bit of but got it within the 3 days shipping like they said. other then that there is nothing i can complain about. like it :-) thoumbs up for this chair. the 4 stars is bc of the shipping problemwith postnord. nothing to do with the chair.

November 6, 2017
Unprompted review
Rated 5 out of 5 stars

First time buyer here

First time buyer here. This was my journey, having a sense of humor is advised:

1) I ordered 6 cables. As I had a non-important question, for 5 days I try calling them, but apparently their phone support is closed 24/7, including opening hours.

2) 5 days after I placed the order I mail them asking if they're on the way. Turns out there was an issue with the order and I had to redo it. I was already short on time as it was.

3) I do a new order, this time for 8 cables, you know, just in case. I contact the support asking them if the payment went through. It did.

4) I get the package, it was a fast delivery so I'm happy. The funds for my first order was unreserved on my bank account, so I'm even more happy. I open the package, and I have a reciept for 8 cables, alongside a total of 7 cables.

5) I contact the support immediately. I'm offering a picture of 7 cables but that would feel futile. I asked them how they wish to proceed.

6) I try plugging in one of the cables but it won't fit. It's a Y-split computer cable meant for the PCI-E 6+2-pin cable (to supply power to the graphics card, aka GPU) that splits into two 6-pin cables for the GPU. The 6+2-pin cable can supply 150W of power, the 6-pin can supply 75W, and 2x 75W is 150W, so it works out, hence why I ordered it.

7) I try to figure out why it won't fit. And as it turns out, the CPU-cable will fit. For those that don't know, The CPU and GPU cables are wired differently and if you plug one into the wrong socket you will fry your hardware. I contact the support about this as I can't find any reliable information on the internet. The manufacturers website is so old and outdated it requires Flash. For those that don't know, it's a dead technology, alongside 8-track and the Zune.

8) Skipping all the technical problems, I end up taking out a knife and peeling my GPU-cable slightly so it will fit in this darn adapter. I try it out, and it works. I overclock/overvolt and increase the power limit on the GPUs so they draw maximum power and I let them run a benchmark all day and all night, and when I get back the day after, everything is still working perfectly. The cable works as advertised, and I'm once again happy.

I'm leaving out a lot of details. During my emotional rollercoaster during the few days after I recieved the package I am in constant contact with the support, who hold my hand and helps me out every step of the way. I feel that everything that could go wrong did go wrong, except these few key points:

a) The funds from my first order was returned to me expediently, a sign of a legit company.
b) The support has responded to every single mail I have sent them (and there was A LOT) in a timely fashion, once again a sign of a legit company.
c) Fast, reliable delivery.
d) They sent me the 8th cable I was missing without asking for any proof etc, which suggests they care about goodwill and their customers.
e) In the end I'm left with a great product for a great price that works perfectly, and as advertised.

Despite everything I went through I can't do anything but recommend this company. If this is the worst case scenario, as I've arguably argumented for, sign me up. I will both buy from them again and recommend them to my friends.

September 12, 2017
Unprompted review
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