Coolutils Reviews 

154
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the software for making document, audio, and email conversions exceptionally fast, simple, and reliable for daily professional tasks. Users often emphasize the outstanding customer service, pointing out that support representatives respond rapidly and offer clear, effective solutions to any technical questions. However, some customers mentioned minor challenges, noting that trial versions include watermarks on pages, certain files experience initial compatibility hurdles, or specific image names are not fully recognized. Despite these occasional hurdles, users remain deeply appreciative of the dependable tools and the dedicated assistance provided over the years.

What people talk about most

Product

Users describe positive interactions with product, highlighting that programs like Total Audio Converter and... See more

User experience

Customers had positive experiences with user experience, highlighting that the software is simple, efficient,... See more

Response time

Reviewers highlight positive aspects of response time, noting that support responds super quickly to queries... See more

Service

Clients share positive opinions on service, highlighting quick handling, effective support, and a strong... See more

Customer service

Consumers find customer service to be positive, expressing heartfelt gratitude and complete satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I raised a problem with converting a PDF in landscape. It was fixed on 30/08/26, however I had sent the wrong example file. I resent it with all correct data and within hours, it was corrected and a... See more

Rated 5 out of 5 stars

Their email converters have made my life so much easier! As a paralegal, I constantly have email folders from client that we need to convert and review for use in litigation. This software has cut the... See more

Rated 5 out of 5 stars

I purchased Total Mail Converter Pro to archive several years of emails into PDF's for easy storage and distribution. I found the product did the task admirably and it fully met my expectations. I co... See more

Rated 5 out of 5 stars

I had two old photos in my genealogy files that were PDD files and was unable to view them. I searched for a converter and found Coolutils. I took advantage of their free converter and was able to con... See more


Company details

  1. Software Company
  2. also in
  3. Computer Accessories Store

Information provided by various external sources

CoolUtils offers a variety of utilities addressing audio and image file converting. Convert FLAC to MP3, turn RAW photo to TIFF, we have a solution for each conversion task. All Coolutils apps have powerful engines to process thousands of files in one go.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(154)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Product

I have been a user of Total Audio Converter since 2008 with excellent results with conversion. Anytime I had a question or a problem the response was extremely quick and with good results.

I would recommend this product to anyone wanting good results without problems. Excellent product.

Vaiden Trotti

July 31, 2019
Unprompted review
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Reply from Coolutils

All our Coolutils team is happy to hear that!

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Rated 5 out of 5 stars

These folks are great

These folks are great. Products are among the best out there ( I LOVE TotalAudioConverter - use it daily).
Support is exceptional. Product pricing is very reasonable for what you get.
Well, guess you can tell I think CoolUtils is definitely a company you need to know.

July 26, 2019
Unprompted review
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Reply from Coolutils

Thank you very much for your review!

Rated 5 out of 5 stars

10+ Awesome Service.

The Total Audio converter is a life saver. Excellent support and on time delivery of the code. Awesome tool. Will recommend.

July 3, 2019
Unprompted review
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Reply from Coolutils

Thank you for your review! Come back to Coolutils for more file converters.

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Rated 5 out of 5 stars

Does all formats equally well

Does all formats equally well. Fast and accurate conversion at a good price. Great Value. Don't waste time on freeware or shareware; Just buy this and get on with your tasks. I have used this since it came out many years ago.

July 1, 2019
Unprompted review
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Reply from Coolutils

Thank you, Kryten!

Rated 5 out of 5 stars

Coolutils helped me enormously

Coolutils helped me enormously. I had to buy a new computer and had not stored the Registry Key so I could not download, I contacted them and by end of day they replied with very clear instructions on downloading the product. I use the Audio Converter in my work so it was quite a relief to be made secure in that by their assistance. Thankyou Coolutils.

June 28, 2019
Unprompted review
Rated 2 out of 5 stars

I have been very frustrated with this…

I have been very frustrated with this program. When I did the trial it appeared that it would do what I needed. I purchased the Pro version and had difficulty with it. You can't get a person on the phone when you call you have to leave a message or use email. I tried both, after several days and finally requesting a refund I did receive a call. I was able to figure out part of the problem, but it still doesn't do what I thought it would or what I actually need.

June 25, 2019
Unprompted review
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Reply from Coolutils

Diana,
I am sorry you had problems registering our apps. Some machines with some antiviruses in very seldom cases might prevent users from adding info into the registry. Our support manager Nash did his best offering several ways to solve the problem. None of them worked, that's true. However, 18 emails in 1-week thread at least show that he never left you unattended.

The full refund has been issued. I know it's not the perfect outcome, but in this case, we can't do more. I am sorry we can't refund the time you spent on this issue.

Rated 5 out of 5 stars

Total Image Converter program

I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.

June 20, 2019
Unprompted review
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Reply from Coolutils

Thank you so much for your review!

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Rated 5 out of 5 stars

Quick and Professional

They wanted to know about my user experience (UX). We had a couple of emails go back and forth with a rather quick response time. They care about my satisfaction with the program and want to give me continuing support. Great people to deal with!

June 18, 2019
Unprompted review
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Reply from Coolutils

Thank you, Kevin!

Rated 5 out of 5 stars

Great

Great, the only programme that works to convert to the right mp3 format to play the music in my car. All other mp3 formats simply won't play. Life saver! Thank you Coolutils!

June 11, 2019
Unprompted review
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Reply from Coolutils

Thank you, Maria! We are so glad our Total Audio Converter helps you enjoy music.

Rated 1 out of 5 stars

I emailed from their webpage last week…

Funny you respond quickly when you get a bad review, I would suggest you direct your time more toward customer support rather than social media. PLEASE RESPOND TO MY EMAIL INSTEAD OF SOCIAL MEDIA!! its really strange how fast your reply to this and I get NO response from support.

June 6, 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Hello Randy,
I have just checked and found your only email received 8 hours ago. We will certainly resend you the key asap. It normally takes us 8 -12 hours to reply to all issues.

However, you said that you contacted us last week. It's weird that we didn't receive anything, we have to check the issue. Did you use the same Contact form on the site (https://www.coolutils.com/Contact) in both cases?

Update: It seems we are having problems with Zendesk as we use as our support platform. The replies don't reach our users. We are working on it. We will contact Randy via other means right now.

Update2: Thanks to Randy, we have found the bug in our helpdesk, everything is fixed now. I apologize for the inconvenience. I know how frustrating it is when you don't get replies to your requests. We have added additional steps to make sure our replies reach our users.

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Rated 5 out of 5 stars

Great products and good company

Great products at very low prices, excellent support and very cooperative.

May 27, 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Thank you very much! Come back for more handy apps to www.coolutils.com

Rated 5 out of 5 stars

The Total Audio Converter is by far the…

The Total Audio Converter is by far the best I've ever used, having had it for almost 5 yrs. & only two minor hiccups both quickly resolved by CoolUtils. If you a product like this then I believe this is the best.

May 4, 2019
Unprompted review
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Rated 1 out of 5 stars

Total Outlook Converter Pro Does not work for any real application

Purchase a business license for Total Outlook Converter Pro, paid extra for support. The product does not work on on PST of an medium size or larger crashes after an hour of processing. I can't get it to work on anything but exporting email groups of only 100 to 200 emails. This is useless to me. Tried to get support help with no response. Buying support provides no support. Not at all satisfied with this product.

April 4, 2019
Unprompted review
Coolutils logo

Reply from Coolutils

Hello Merritt,
Thank you for your feedback! I have checked the help desk to realize that you purchased Total Outlook Converter Pro on Apr 4. You informed us about the issue the same day. Our support manager within 1 day replied and asked for the source file. We can't fix the problem before we detect it. I assume you might have missed the reply. I am sorry, we should have called you instead, all our fault.

I know how it feels when you can't convert your emails though you paid for it. You start to believe that the app does not work at all. It is wrong. Total Outlook Converter Pro works with hundreds of users and we normally test it on our side every week. However, all PST files are different. Yours contains smth that causes the problem. We are eager to fix it and are looking forward to your source file.

I am sorry for the inconvenience. We try to reply as fast as possible, normally within a day.

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