Copa Airlines Reviews 

Was denyed boarding during Covid while governament site was not functioning to issue a voucher. Would easily resolve it when landed in Panama. Was refused to be reimbursed tickets too.

Copa Airlines: A Disaster from Overbooking to Empty Promises

I'm utterly disgusted with my recent experience with Copa Airlines. After being bumped from my overbooked flight, I was promised a €150 compensation, but instead, they handed me a worthless voucher to use on future flights. As if that wasn't insulting enough, their promised "lunch and dinner" at Wings in Mexico City turned out to be a voucher only usable for lunch, and even then, it didn't cover the cost of basic pancakes and a soda.

Their customer service was an absolute joke, offering no solutions or apologies for the inconvenience. This whole ordeal caused me to miss my layover and left my girlfriend stranded. I've never encountered such incompetence and deceit from an airline.

Avoid Copa Airlines at all costs. Their promises are empty, their service is abysmal, and they clearly don't value their passengers. I will never fly with them again and strongly advise anyone considering them to look elsewhere.

AVOID!!
i put my credit card.
then they tell me "processing, we will let you know in 6 hours".
then "processing rejected!" without a reason
then i emailed no reply
then i call and they tell me i had to send pdf with bank statements! what?! never heard of an airline like this!
then the price went up and they told me i had to pay more!
then they hang up on me several times
AVOID!!!!
ITS A JOKE!

My money back scammer!! Be aware!!

One of the worst airlines I have ever flown. I flew from Brazil back to Miami. They made it unplanned. In Cali, Colombia. A fuel truck never arrived, but they loaded something “else”under the aircraft causing me to miss my connection in Panama. They had to book me on a flight to Miami because I missed a flight to New York because of their doings. when I got to Miami they would not help me get to my final destination and it took me 4 hours of arguing with Coppa that they need to get me a flight back to my city on another airline. I think I spent 16 hours in Miami airport. I was never compensated with Miles.

My booking was suddenly canceled. I provided the requested documents to support my purchase by email several times. After four different calls and multiple attempts to resolve the issue, it was escalated to someone named Sonia, presumably a customer service supervisor. However, after an hour-long call, they simply hung up the telephone. I am extremely disappointed with the service. I advise against making purchases here

Worst Airline ever! IF anything goes wrong don't expect them to help or care at all. They give you wrong information, make you walk from one end of the airport to the other, go through security twice and in the end are unable to help you at all, When you look for copa staff behind the desk they are no where to be found. Get another airline they are as bad as avianca.

I am Star Alliance Gold with United, and I flew from Austin to Sao Paulo via United and Copa on April 24, 2024. When I collected it, my large suitcase was cracked and missing a wheel, and Copa (via Amanda de Souza) has offered me a laughable $20 in compensation.

Full fare business class on nonstop 6 1/2 hour flight. No plug for power, no entertainment system, no wifi. Cannot bring water on to the plane. What the heck.

This airline is an absolute joke. We lined up to drop our bags for at least 45 minutes and when we got to the top we were told that our flight from Costa Rica to Ireland that is booked for 2 weeks from now is not enough to prove we will leave Panama.

Fair enough we thought, so we booked a bus from Panama to Costa Rica for the next leg of our journey and we spent $120 on those (we are backpackers btw, so it makes sense to get a bus more than an air travel for us).

Back up to the counter and we waited another 20 minutes to be told that we cant use a bus ticket and it has to be by air. Which was not mentioned before!!

I had to spend another $300 to book a flight from Panama to CR and I was told I had now 5 minutes to go until check-in closed. SO STRESSFUL.

We got to security and clearance without help from staff who should have fast tracked us at this stage and ran to the gate to be treated by another grumpy employee.

So unhelpful and SO SLOW. Book with Latam.

Horrible, horrible experiences with customer services all the time the passenger pay more even when is emergency.

Horrible experience, the customer service was the most rude, unhelpful and against the client I have ever encountered in years of travelling across the globe. Never again, I had to book another ticket on the spot with Avianca to be able to travel because of their incompetence.

You cannot talk through a chat, you have to call them. They constantly throw you off the phone call, so you have to call them again. All I want, is to ask if I can add a checked in bag, and how much it will cost, as for some reason that is not possible on their site.

If I could put 0 I would.
This is the worst airline company ever.I took a flight from Bogota to Porto Alegre with 2 layovers ( 1 Panama city, 1 São Paulo). The trip Sao Paulo to Porto Alegre was operated by Azul so I asked them if I needed to pick up my luggage in Sao Paulo and check-in again. They said no. That the luggage will directly go to the final destination. When I arrived there, no luggage. I complained to Azul and they said that they are not responsible because Copa didn't do their job correctly. Copa should have taken the luggage, go through the custom and bring it to Azul. Which they didn't do. Now just wasting my time talking to the incompetent "customer service" of copa to get my bag delivered. They said they will call to arrange the delivery, until now no call. And they even hang up the call.

As I can read below from other victims if any changes are needed they will charge the "fare difference" in a very unfair way saying that they only have more expensive categories (even though cheaper options are available online).

They will come up with excuses saying that there are sub levels within each economy category and that you "chose" one that is not available anymore even though you never had any options to chose.

beware that although the Economy Classic says to offer a free change without penalty. Any changes besides date (e.g. change of the starting/destination airport) has to go through call center, which 1. long queue 2. offers a price that is much much higher than the ones available online. There is no way to match the online price, and it is done in an un-transparent way. This is not disclosed in their Terms, and the agent told me if the price came out lower than the original, there would be NO credit neither.

Buyers by aware.

Poor customer service. I received my baggage damaged at the airport after the flight; therefore, I reported it right away at the counter; however, after back and forth emails, the airline didn't want to take any responsibility for the damage. Additionally, the flight was delayed for around an around and we lost our connection. We didn't receive any apologize or compensation for the inconvenience. This was my first and last time flying with Copa.

can’t change flight destination online. Call center no one picks up… customer service = 0

Cabin was cold. I asked twice to warm it up & they asked me if I wanted a blanket. Twice I said yes. When the Latin pax Infront of me asked for a blanket, they brought it immediately.
Later I spoke to the cabin crew in charge. She said that she has warm the cabin, that is my idea I was discriminated & that I was aggressive. The pictures give an idea of how warm the cabin was for 5 hours. At the end I cought a cold.

On the next flight they give us the small headphones. There was no music & no sound for the movie that was playing. When I informed the cabin crew, I was just ignored.

Rude staff, poor business class, plane over 1h late with no explanations and apologies... there is not redeeming feature for this poor excuse of an airline.
I will avoid it like the plague in the future.