coramhc.com Reviews 4

I have Military Retired Tricare for Life. The way that works is that the provider bills Medicare and whatever they don't pay is then sent to Tricare for additional payment. I had home infusion services and got a statement showing Tricare and paid some of the bill but no indication Medicare was billed. TWO letters I sent at the proper address were sent to Coram requesting info on why Medicare was not billed. Both were ignored. I finally call the number only to be told Medicare did not cover these expenses and I was responsible. The rep confirmed both of my letters were in my file.
I asked for a WRITTEN explanation in response to my two letter and I would pay the balance upon receipt. I was told that note would be entered in my file and I should expect a response.
Surprise.... no response

I had infusion services in 2022. The bills were so random and for varied amounts. They told me it was my insurance company. I spoke to my insurance company they said it was very erratic billing from CORAM. Many calls and requests to speak to supervisors....no supervisor EVER calls back. Fast forward to 2024, I begin to get random bills again. This is in violation of state law to bill for medical services over one year ago. I FINALLY get to speak to a supervisor who tells me he will send me a letter of zero balance to me. One week later, I recieve a letter from CORAM, I open it and it is a statement for some guy in FLORIDA for tube feeding! CORAM tells me that perhaps the bill was meant for a neighbor! I live on the west coast, the guy lives in florida! So this same rep tells me that my insurance had not paid everything yet and that I would have a "few more bills to pay". I told him that the supervisor said I would get a letter of zero balance, he argued a bit and then said he would send a letter of no balance to me. I have not received the letter yet. This company has strange erratic billing procedures in violation of Washington state law. The company rarely has a supervisor call back and they all seem to be trained to respond to complaints by blaming my insurance company! Call wait times are longer than 20 minutes usually. I do not recommend anyone use their services ever!

I have tried calling to get my bill corrected and I have been on hold forever,several times. Costumer service is so bad. Never did get to talk to any one its like we dont have any thing else to do but stay on hold for ever.

I was a previous patient of Coram, receiving in-office infusion therapy on a monthly basis. It should be noted that the nurse was fantastic.

I do have a complaint about their accounting/billing department. I had insurance issues, once resolved, Coram owed me a refund in the amount of approximately $3K.

I have been calling the accounting department for over three months, attempting to resolve this issue. Every time I've called, they say "they're working on it". I ask to speak to a supervisor - they say that one will call me back, and no one calls me back.

I switched providers for my infusion therapy due to Coram's accounting department issues, because I was spending hours each month dealing with this with no success. My new provider has no billing or customer service issues.

Coram has owed me $3K for 3 months. I've called over a dozen times, and they are refusing to resolve this issue and get my three grand back.