I am extremely disappointebad attitude and disrespect towards the customerd with the…
I am extremely disappointed with the way this hotel handled my reservation issue. Although I acknowledged my booking mistake from the beginning, the hotel showed absolutely no flexibility, goodwill, or customer care.
Despite the fact that the room was never used and I remained a customer of the Cordial group during the same period, the hotel refused any form of partial refund or future stay credit. Communication was slow, impersonal, and limited to repeating the cancellation policy without any real attempt to resolve the matter fairly.
As a loyal traveler, I expected professionalism, understanding, and at least some consideration of the circumstances. Unfortunately, my experience with this hotel has been very negative, and I cannot recommend their customer service based on how this situation was handled.