Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
Excellent service from Core Service. I emailed them as I wasn’t exactly sure which part I needed, and they responded quickly with clear, precise advice that pointed me in the right direction straigh... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.4
Excellent
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Core Service
Thank you for taking the time to leave us a 5⭐ review. We’re pleased to hear that you found our team easy to deal with and that you received good customer service.
Providing helpful, straightforward support is what we aim for, so we really appreciate your feedback.
Reply from Core Service
Thank you for your review. We're delighted to hear that you received excellent service. We really appreciate your feedback and your support, and we look forward to helping you again in the future.
Reply from Core Service
Thank you for your review. We're delighted to hear that you received excellent service. We really appreciate your feedback and your support, and we look forward to helping you again in the future.
Reply from Core Service
Thank you for your review. We're delighted to hear that your order arrived sooner than expected. We always aim to provide a reliable service and it's great to know we exceeded your expectations. We appreciate your feedback and thank you for choosing us.
Ordered a new blade Monday afternoon…
Ordered a new blade Monday afternoon delivered Wednesday fitted just got wait till it stops raining
June 10, 2026
Unprompted review
Reply from Core Service
Thank you for your review. We're delighted to hear that your replacement blade arrived quickly and that you've already fitted it. We hope the weather improves soon so you can get back to using your machine.
Reply from Core Service
Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your delivery arrived with a smile. Providing a smooth experience from start to finish is what we aim for, and your kind feedback means a lot to our team.
Inconsistent or non-existent service!
Initially they said they did not stock the item but then the order was processed and received ok!They did not respond to my request for a bolt to fit the wheel.Mmmmm!
June 1, 2026
Reply from Core Service
Thank you for your feedback. We apologise that you felt your enquiry had gone unanswered.
Having reviewed our records, we can confirm that we responded to your request on 2 June 2026. We are sorry if our reply was not received or if it did not fully address your query.
If you require any further assistance or additional guidance, please contact us via coreservice.co.uk and we will be happy to help.
Thank you for bringing this to our attention.
Ace Service
Panicked initially as spoke to AI. But answered all perfectly put questions and got email the following day asking part number. Part arrived within 48 hours. Excellent service
June 1, 2026
Reply from Core Service
Thank you for your wonderful review. It's great to know that the follow-up email provided the information you needed and that your part arrived within 48 hours. We understand that using AI support can be a new experience for some customers, so we're especially pleased that it worked well for you. Thank you for your kind words and for choosing Core Service.
Reply from Core Service
We're pleased to hear that we had the part you needed and that you were happy with the quick delivery. Providing the right parts and a fast, reliable service is always our goal. We appreciate your feedback and thank you for choosing Core Service.
Prompt delivery
Prompt delivery, accurate parts search, helpful information about what is and is not supplied.
June 1, 2026
Reply from Core Service
We're delighted to hear that you found our parts search accurate and our product information helpful in clearly explaining what was and wasn't included. It's also great to know that your order was delivered promptly. We appreciate your feedback and your support.
Very helpful sales service
Very helpful sales service. Quick delivery. Kept informed of the delivery all the way. Great products did the job nicely. Thank you.
June 1, 2026
Reply from Core Service
We're delighted to hear that you found our sales team helpful and that your order was delivered quickly. It's great to know that the delivery updates kept you informed throughout the process and that the products met your needs and did the job perfectly. We truly appreciate your kind words and your support
Excellent service
June 1, 2026
Reply from Core Service
Thank you for your review. We're delighted to hear that you received excellent service. We really appreciate your feedback and your support, and we look forward to helping you again in the future.
Reply from Core Service
We're pleased to hear that you found the part easily, were happy with the price, and received speedy delivery. We really appreciate your feedback and your support, and we look forward to assisting you again in the future.
Reply from Core Service
Thank you for your kind review. We're pleased to hear that you were happy with our service and that your parts were delivered quickly and on time. We really appreciate your feedback and your support, and we look forward to assisting you again in the future.
Fast and efficient service parts…
Fast and efficient service parts arrived bang on schedule
May 30, 2026
Reply from Core Service
We're delighted to hear that you were pleased with our fast and efficient service and that your parts arrived right on schedule. We really appreciate your support and look forward to serving you again in the future.
Great service & quick delivery.
May 31, 2026
Reply from Core Service
Thank you for your positive review. We're pleased to hear you were happy with our service and quick delivery. We really appreciate your feedback and your support, and we look forward to serving you again in the future.
Ordered a spare part for my strimmer
Ordered a spare part for my strimmer, easy to navigate the spare parts exploded drawing on the website, part was received promptly, great service
May 30, 2026
Reply from Core Service
We're delighted to hear that you found our website easy to navigate, especially the exploded parts diagrams, and that you were able to quickly identify the correct part for your strimmer. It's great to know the part arrived promptly and that you were pleased with the overall service. We really appreciate your feedback and thank you for choosing Core Service.
Easy to order service
Easy to order service, unfortunately let down by the carriers APC who always delay delivery!
May 31, 2026
Reply from Core Service
We're pleased to hear that you found our ordering process easy to use. However, we're sorry that your experience was affected by delays with the delivery service. While we work closely with our delivery partners to provide a reliable service, we recognise that delays can occasionally occur, I apologise for that. Thank you for your patience and for choosing Core Service.
Easy to order fast and efficient…
Easy to order fast and efficient delivery have ordered again highly recommend this company
May 27, 2026
Reply from Core Service
Thank you for your fantastic review. We're delighted to hear that you found the ordering process easy and that your delivery was fast and efficient. It's especially rewarding to know that you've ordered from us again and would highly recommend our company. We truly appreciate your continued support and look forward to serving you again in the future.
Reply from Core Service
We're delighted to hear that you found our service fast, prompt, and helpful. Providing excellent customer support and efficient service is always our priority, so it's great to know we met your expectations.
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