Cosabella Reviews 

I received a full priced set of pajamas and did not like the fabric. I thought they would be silk like the picture appeared. They're actually a light flannel. When I tried to return them the website says I can only get a Cosabella gift card. Do not buy from this company. They obviously aren't interested in providing their customers a good experience.

I have purchased for 300€ of products from this company, they did get here and on time and the quality was quite nice. However, three panties turned out to be oversized (I am normally a size M and these looked like L on me) so I decided to return them. I was asked to log into my account, then ask for an authorization to return my items, print a copy of my invoice mail, write a side note mentioning the RMA number (return number) and then ship it back at my own expense (based in France, I would have to pay for shipping fees between France and Italy which could range anywhere between 20 and 30£ given the size of the parcel). And when I emailed them regarding my concern, they simply replied back mentioning that they wouldn’t provide me with a return label because they didn’t cover for the return fees. So if you want to exchange a 20€ panty with them, you need to pay an extra 20. How convenient! The customer service is simply not in line with their prices. Then they simply stopped replying. I feel very disappointed and mistreated as a customer.

I wish I'd checked in here before buying! The bras are ok quality but don't fit. But what's not clear before you buy is that returns are to Italy at your own cost. Dealing with their customer service is tortuous and bordering on rude. Please don't bother with a bland response to this suggesting I get in touch with you. I've done that and it's a waste of time. Really poor company and would suggest you don't buy if you're in U.K. I can't speak for other countries obviously. **Edit** after this review the company got in touch and I got a refund. But they said it was a one off. They clarified the policy that returns are not free from the UK (which isn't in the EU anymore). So would still suggest don't buy from UK unless you're sure of sizing.

Ordered an item May 25th and it is now June 22nd and I still haven’t received anything. The tracking shows that the item was sent from Morocco then to Cameroon…to get to Canada…
Sounds like a fishy company to me, and reading the other reviews here, I am now certain of it.
I should have looked at Trust Pilots before buying anything.

I ordered a t shirt awhile ago . haven't heard or seen anything yet.i just don't even know if I will receive it. Don't have a phone number I can even call.

I've been trying to place an order for almost a week now. I have a question regarding size, that I need an answer to before I spend so much money on bras. I've tried chatting online...no response even tho it says "we'll be right with you." They never show up. I left 2 voice messages, of course, there was no return call even tho the outgoing message says they will call back. They also have a phone chat option. I tried sending them a phone chat, too. No response. Apparently they do not want my money. That's fine. I went to another brand just now and they gladly took my order!!

Worst service ever! I received a defective product a few weeks before Christmas. I notified them right away. I was asked to send pictures. After sending pictures and several follow-up emails I still have a defective product. Nothing done at all to address this issue! Horrible service! Awful product! Do not recommend at all!

I would give this company a zero star if I was given that option. I purchased a bralette after seeing their product being promoted on the Today's show. I followed their seizing chart and ordered the recommended size. The size I received was very small. There was no mention of their sales are final. If I knew that I would of never ordered a bra without trying it on 1st.After a major effort on my part to contact the company they said they would make it an exception and offer me a credit and I would have to pay for the return and the re-shipping. So, after all of this frustration I would get an approximately $20 store credit! why would I trust them or their products? not worth it! at this point I will make sure to let every women I know about this terrible company. I will also advertise it on all possible social media.

I ordered few products from your site
Order details : 1288788
The order status shows that the payment is canceled. But the payment is complete and I have also sent them the transaction document. The customer care is not replying to any of the mails. Worst customer service ever

Updated : this is a valid order number. It might be showing invalid because I canceled the order few minutes back. One of your support person contacted me and I already provided the details to refund . She agreed and again called later she said order is already dispatched. Don't try to show your customers as liars !!

Hi COSABELLA I bought a strapless bra advertised for DD+ but it is extremely poor quality and not at all as described, it’s basically a boob tube with no support. And cost £70. I have asked for a return and told to pay £13 to return to Italy. NOTHING in the website terms and conditions says the item was shipped from Italy or has to be returned to Italy. On top of this your disgraceful customer services are saying I have to pay return duties. Charging me for my return shipping and return duties is a breach of my customer rights here in the U.K. where you are aggressively advertising your products. The website also states “hassle free returns” which is false advertising and governed by the Advertising Authority here in the U.K. Please stop trying to rip me off of my legal rights here in the U.K. both my statutory rights and conning your customers with false advertising.

Update:
I received a reply from customer service and they have honored my return. I shipped it back today. Hopefully everything will work out once they receive it I will update my review.

Absolutely the worst purse I have ever made. Not to mention they hide in small print sale items aren't refundable. The bras are ugly 2 of the 4 I purchased have defects. So I'm stuck with $200 worth of crap bras I can't use. Super disgusted with this company. Would not recommend this to anyone just off the customer service and hidden return policy.

I received a faulty item and spent over an hour on their chat, only to be informed I had to pay for the faulty item to be sent back to them and wait another 10 days to receive my replacement. Shocking!

It's a shame as the product was rather nice.

I placed an order on the 24th April for delivery due in the 3rd May and still hasn’t arrived, contacted customer support as they were due for a holiday from tomorrow and requested a cancellation if not received by today, still nothing! As delivery drivers leave parcels on doorsteps am worried about this so would like to cancel and request a full refund

Bought various sizes. Did not know they were coming from Italy. Shocked to discover returns are not free. Even more shocked to discover sale items won’t be refunded!! It actually gets worse. As they are ALL unsuitable (scratchy nylon « lace ») so package had a value of over £150 I decided to have them collected by UPS. The charge of £21 is bad enough but then UPS say there’s £50 duty and tax to pay too!!! Have emailed address on returns slip which begins »eushop » and it’s just a straight bounce back as undeliverable. Appalling service. So I have £150 of useless bras that will cost me £70 to get back?! AVOID AVOID AVOID. This is a racket.

Very good service! My new bra didn't fit well so I wrote Cosabella that I was a bit disappointed. They immediately offered to send another model without additional costs. No need to return the 'old' bra.

Ordered from the genuine Cosabella website. Very poor quality bra (scratchy and cheap material) for over £50, I would suggest spending your money elsewhere. Returning of the product took a while to process as you have to send it out internationally to Italy and you have to pay return fees. You'd expect this to be at least paid back with a faulty/poor quality product.

Be very careful with the company that is representing themselves as Cosa Bella. There website is cosa-bella.co. They are ripping people off!!!! It's unfortunate that the real cosa bella gets hits for it but people be aware. The real Cosa Bella's website is cosabella.com. BE AWARE!

Be careful. There is genuine Cosabella website cosabella.com but there is also another website that mimics them called cosa-bella.co.

DO NOT ORDER FROM cosa-bella.co they are fake and will ot send ypu the items ypu have ordered. Its a scam and a con

So there’s a spam site that mimicked cosa Bella and has incorrect order numbers and such, so I got ahold of cosa Bella and discussed everything and they have been getting calls over the weekend about this company so customer service was helpful!

It`s now been 12 days since I ordered a birthday gift for my wife. I was given a bogus tracking number that was never live, the pack was never sent. Now through email cosabella claims the pack has gone missing and they will start investigation with UPS, straight up lies! Horrible customer service after failure to ship products. What a clown operation.