Cosmo Payment Reviews 

587
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff and customer service for being professional, helpful, and attentive. People frequently highlight the quick response times and efficiency in resolving issues and answering questions. Overall, consumers express high satisfaction with the service, describing it as excellent, reliable, and supportive. However, some customers also noted significant issues with accessing their funds, experiencing delays, or having payments withheld without clear explanations. A few other people also felt that communication was poor, with some reporting a lack of updates or slow responses regarding their account status and security concerns.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing the team as professional, patient,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professionalism,... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the speed and... See more

Service

Reviewers express high satisfaction with the service, describing it as top-tier, reliable, and secure, with... See more

Payment

Customers had ambiguous experiences with payment, with many reporting significant issues such as unauthorized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the application process was mostly easy. The instructions for uploading the validation documents weren’t very clear until I reached out to Customer Support. But the app and website were easy t... See more

Rated 4 out of 5 stars

Urgent: No Update on Fraud Case and No Access to My Funds Dear Support Team, I contacted you first thing on Friday morning, immediately after discovering that f... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful to the entire Cosmo Payment support team. They're very prompt and attentive, answering even the most silly and trivial questions, helping me understand every nuance and detail so I c... See more

Rated 5 out of 5 stars

I want to give a huge thank you to Sandra for being absolutely amazing during a very stressful situation. I had multiple unauthorized debits taken from my account, which was extremely worrying. Whe... See more


Company details

  1. Money Transfer Service

Information provided by various external sources

The easiest and safest way to pay and get paid. Cosmo Payment offers online payment solutions tailored to your adult industry business. Learn more today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(587)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good day,I just make profile at…

Good day,I just make profile at Cosmopayment,and chose this platform to receive my salary and I want to ask you if I can transfer money from cosmo payment to bank in the Serbia?

August 8, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

​Hello, unfortunately bank transfers are not yet available in your country. You can use the Cosmo card to shop online, in store or withdraw at ATMs globally.

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Rated 4 out of 5 stars

good day

good day, i just ask if i can transfer from cosmo payment to bank in the Philippines?

July 25, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

​Hello, unfortunately bank transfers are not yet available in your country. You can use the Cosmo card to shop online, in store or withdraw at ATMs globally.

Rated 5 out of 5 stars

Excellent service & quick/complete responses to questions

The customer service from Cosmo is excellent. They answered a litany of questions, quickly and accurately. They had, on hand, information specific to my needs for the companies/people I was working with. In particular, I sought help via Twitter and it was excellent. Whoever is behind that deserves a raise!

June 21, 2022
Unprompted review
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Reply from Cosmo Payment

We're happy to help Will! Thanks for taking the time.

Rated 5 out of 5 stars

Best service omg LOVE YOU GUYS

Best service omg , They are always so quick to answer and help me! and believe me I'm a questioner, and they always answer everything! I love them ! I wish everyone used cosmo, they deserve all customers with love ; Brayanarod

June 20, 2022
Unprompted review
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Reply from Cosmo Payment

Thanks Brayana!!! We love you too.

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Rated 5 out of 5 stars

Hi. hello I am having trouble shopping on the internet

Hi.
I tried to make a purchase and it asked me for the place and zip code, what would it be? on the official website I do not get that information
hola.

intente hacer una compra y me pide el lugar y codigo postal, cual seria? en la pagina oficial no me sale esa informacion

April 19, 2022
Unprompted review
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Reply from Cosmo Payment

Hello, please email support@cosmopayment.com

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Rated 5 out of 5 stars

Great communication

Great communication, user friendly interface and very helpful staff.
Best online bank ive used thus far!!!

April 16, 2022
Unprompted review
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Reply from Cosmo Payment

Thanks for taking the time to leave a review!!

Rated 5 out of 5 stars

When you have a problem to solve

When you have a problem to solve, be sure that they will do their best to get it done!
It’s really a good payment option for everyone.
Thank you!

April 16, 2022
Unprompted review
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Reply from Cosmo Payment

Thanks for the kind words!

Rated 5 out of 5 stars

For me the best e-wallet I've used

For me the best e-wallet I've used. never had a single problem and everything is simple and easy to use. when I have any questions, the customer support responds in less than 24 hours, which is without a doubt excellent! I strongly recommend.

April 8, 2022
Unprompted review
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Reply from Cosmo Payment

Thank you greatly for the review!!

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Rated 5 out of 5 stars

SOUTH AFRICAN 🇿🇦✊ for COSMO PAYMENT

SOUTH AFRICAN : I ordered a card using DHL Courier not the 'Standard Free' Shipping, it cost me $50 and it arrived in exactly 7 working days to my gate. Now when I withdraw from my Onlyfans i can immediately start using my funds and withdraw from the ATM and Buy things online as well. Best service ever. Better than PAXUM ... lalela babes, this is the solution.

March 10, 2022
Unprompted review
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Reply from Cosmo Payment

Were glad youre happy!

Rated 5 out of 5 stars

GREAT SERVICE

Really enjoy working with cosmo payment. The best online banking option!! they answered all my questions very quickly. Would highly recommend!!

February 10, 2022
Unprompted review
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Reply from Cosmo Payment

Thanks Joe! We love you too.

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Rated 5 out of 5 stars

I LIKE TO SAY THANK YOU FOR THE…

I LIKE TO SAY THANK YOU FOR THE GOOD SERVICE I GOT MY CARD IN 6 DAYS I REALLY APPRICIATE AND THEY ANSWER IN TIME ONCE YOU ASK SOMETHING DONT DOUTE TO WORK WITH COSMOSPAYMENT

February 8, 2022
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks for taking the time, we're glad you're happy!

Rated 5 out of 5 stars

Great

I was a bit worried before starting with Cosmo cause it was my first time with an ewallet but I chose them because they have great reviews here and I am happy I did. Everything went fast and great. The verification process was easy and fast. The payment I had to receive arrived faster than expected and then I wanted to transfer founds to my French bank account. I was worried of problems or hidden fees but all the fees were exactly as stated and Cosmo tells you the fees before you do anything so you know and can decide if this is OK. For example, before doing the transfer they tell you that it will cost 5 dollars, what rate they will use to change your USD In Euro, how many euros you can expect and are you ok to procede. Everything is crystal clear and not that expensive. I have accepted and my money was on my French account only 24 hours later with the exact amount they announced and no problem. It is gorgeous! Plus the support service helps as much as possible when needed although I didn't have to write them often (only at the beginning since I was worried) cause there was no problem. I must say I have been very surprised of how fast everything went. One day to receive my payement and one day to get it on my bank account. It is awesome

February 6, 2022
Unprompted review
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Reply from Cosmo Payment

We're happy that you're happy!!

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