Costco Wholesale Canada Reviews 887

Recently, we called Costco at (888) 426 - 7826, after we emailed Costco.ca ( via their "email us" website option).

Even after multiple days, we did not receive any reply.

Thereafter, We spoke to a Ms. Lily, customer service representative, in the Ecommerce department of Costco.ca.

Lily was verbally abusive, technically incompetent, repeatedly interrupting, gave us conflicting versions of solutions , which was tantamount to bureaucratic Stonewalling. She began yelling at us, when we called her out for her errors.

We were placed on- hold for over 35 minutes.

Lily refused to connect us to a supervisor, and abruptly disconnected our phone- call, I.E. hung- up.

Thereafter, we spoke to a supervisor Mr. Olin. Colin had not even reviewed the prior relevant record (which he claimed to have done). When we pointed out his errors, he executed a Bureaucratic "cover up", acted as a defense attorney for his employee, refused to acknowledge his lapses, and abruptly disconnected our call.

We wasted multiple hours of our work- day, and achieved no tangible problem- resolution, except unwarranted harassment from these designated representatives - Costco employees.

On a Balance of Probability, it is very likely that there may be other Vulnerable Victims of such Systemic bully tactics, Misuse of vested authority, abuse of power, in dealing with ordinary taxpayers and paying customers.

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FLOUTING OF CONSUMER PROTECTION RIGHTS OF TAXPAYING CANADIAN CITIZENS & Ontario residents, BY KOREA - based Lg canada ( subsidiary) IN CAHOOTS AND CONNIVANCE WITH USA, AMERICA- based COSTCO.ca ( subsidiary).

I love Costco people don't understand that being an executive member has its perks. I pretty much pay my membership every year with my rewards. Products you cat get anywhere else. Cheap gas and alcohol by buying bulk.

Tried to pay for a purchase with my executive rebate cheque and was told only the primary member, my wife. Can use the cheque for purchases. As my wife is now wheelchair bound recovering from a serious fall and is ni longer mobile i took a video of authorizing changing me as the primary member. They didn't even look at the video. Just said i need a power of attorney. Costco has no compassion.

Jason of Costco Silver Reign drive did a very good job in packing the items in the cart. He knows what he’s doing. He put them in the cart with care.

Does have good pricing and deals for groceries. Saves money buying bulk here and have different option to choose from. I love their foodcourt choices. Member rewards is great that you can use for your shopping.

No stars would be the right thing. So Costco opening a bunch of new stores. I hope the money they have stolen (can't find a harsher word) from me, helped them with their expansion. After 4 months, still never get my money back (it was supposed to take 7-10 days).
I guess it was just a lie.

Costco delivered a dishwasher with live cockroaches in the box. I had to pay for a fumigator and fight with Costco to get the cost covered. They were very unapologetic and it was a lot of work to make sure the cockroaches didn't multiply in the condo community. They ony paid my costs in the end and offered no apology or other compensation.

I usually have a good experience with costco in Red deer ,yesterday I bought 2 pre- cooked lobsters for a special occasion, I steamed them for 10 minutes as they were already cooked,the flavour and texture was bland and uneatable,tasted old maybe sat in the freezer too long,buyer beware,I wont be wasting my money again on previously frozen pre- cooked anything from costco!

Everytime I get electric at Costco is always garbage the Chromebook now the dell phone I got needs charging every couple of hours not even a day. I used to love to shop at Costco for great prices and good I got croissant and bread and it got moldy in less than a couple of days.

Organic ginger from Peru sold at Costco it has been treated with growth inhibitors

Feb 17-2026 >South saskatoon costco > 2pm >Lineup to self checkout as LONG as the human eye could see > 2 Very Long lines going to the manned tills > ONLY 7 0f 14 manned tills were open > SHAMEFUL > is management team comprised of dei hires OR what ?

We ordered stackable washer and dryer. Came when they said they would. Phoned to let us know exact time. Carried them in gently (big deal on hardwood floors!). Look beautiful and are better than expected. $400 discount for pair, so pricing excellent.

My ovr all experiences at Costco are as usual. Great prices,quality products, lots of people,patience getting through the store.
But today, I was shocked at check out. The cashier was polite and efficient, but the girl packing was eating cheeses and drinking a canned drink between customers and at one point forgot to pull the persons cart up so others could start filling the conveyor. Meanwhile she just kept munching away, leaving little orange finger prints behind.
I work in retail and if I was doing that at my counter they'd write me up or fire me. These people should have more respect and be more professional. I was checking out after 11:am from the Wonderland / Dingman Dr store in London On. I was in a cash lane 4 0r 5 from the door. I'm sure you have video,, you might also want to talk to who ever is in charge of those people
Thank you
Roger

I used to get my toilet paper from Costco, I can no longer in good conscience do that anymore. The toilet paper is not what it was. It is cheap, downgraded, and closer to sand paper. Stop buying this shit.

Was just in Ontario and found out they still sell propane to their customers. In Saskatchewan they took their propane out of service and said it was not profitable and they wanted those four parking spots. Even though customers seriously opposed that move Cosco didn’t listen to them. This is appalling to find that the other provinces are getting this service and Saskatchewan was ignored by cosco.

I buy two dozen eggs "extra large" every week at Costco. The brand is Gray Ridge egg farms. The are always ripping off the consumer. Every carton of Extra Large have nothing but Small and Medium sized eggs. I always tell them at the front desk in case Costco isn't aware of it. But nothing gets done about it. Today I opened my egg carton to find the eggs were all SMALL! This has been going on for a LONG TIME. If they don't fix it soon I will be buying my eggs elsewhere!

Hello,

I am having a very bad experience with my first order after signing up for a Costco membership. My order has still not been delivered. For the past two days, I have stayed at home waiting for UPS, but I keep receiving false notifications saying that a delivery attempt was made, even though no one actually came.

During these same two days, Purolator, Amazon, and FedEx were all able to deliver to my address without any issues, yet UPS claims they could not reach me. In fact, I have never successfully received a package shipped via UPS before. UPS is by far the worst courier company I have ever dealt with.

Could you please contact UPS regarding this issue and provide me with clear information on when the delivery will actually be made?
1259387527 is my order number.

After seeing your excellent 1.7 rating, I realized that I completely wasted my time.
Honestly, a store with a 1.7 customer satisfaction score could only choose to work with a courier like UPS, which has an even worse 1.1 rating.

At this point, the level of service makes perfect sense.

When I try to contact you, I cannot speak to a real human being. When I call UPS, I also cannot speak to a real human being.
The fact that UPS uses the exact same approach does not seem coincidental.
Never provide customer service, never give customers an email address or a live support line to complain — and the problem magically disappears.
This is the most idiotic solution approach I have ever seen.

From now on, I will use neither Costco nor UPS.

It seems like Costco Canada has cheaper out on their KS facial tissues, am I missing something, did they use to be 3 Ply, now all they say is “strong and absorbent , which they are NOT

Great prices, but honestly not worth how rude the staff has been with me on several occasions. On this latest trip, I didn't realize my partner had already scanned his card when we went to pay. The cashier was so condescending to me about how "non-members" aren't allowed to pay. Our membership is shared, so what difference does it make whose card gets scanned? Honestly, not worth the grief just trying to pay for groceries. I'll go somewhere that wants my money.

Vovo, bidet at Costco,is a number #1.bidet. and we had a very good service at..Costco Lévis Québec