Costco Travel Reviews 

I had to cancel my trip and I still have not gotten my refund after a month and they promised 10-14 business days. Customer service promises that someone higher up will call me and they never do. I can't recommend Costco travel because of this.

Horrible service! I had a rental agreement 2 weeks in advance, and they called the same day to say they didn't have any cars available. No help was offered. They said rental agreements are no guarantee you can get a rental car, that's why they do not charge until you have the contract with the vin number. Awful experience with this location as well as costco travel, which was the company I used to book a premium suv. Their excuse were people robbed these cars, many suvs decommissioned due to Florida floods, and we gave your car to a customer paying a higher rate. They lie to the customers and practice price gauging.
Please stay away from costco Travel and Enterprise rent a car. Same with the 145th and Pines locations. Again, no one helped. I called corporate nothing. Costco travel agents are clueless and helpless. I even said I could wait hours for them to help me find a similar car and offered to drive over an hour to another enterprise location. Terrible, no good, no accountability. I had to move my hotel reservation, and my kids were devastated 💔

Horrible,Horrible customer service. Please stay away from costco travel and enterprise rent a car! They nearly ruined my vacation with kids. Too many things gone wrong to even get into it. Trust me, they are the worse.

Someone else here posted having an issue w/ a Budget rental car and getting no help from Costco Travel. Same thing happened w/ us. We booked thru Costco Travel, got ripped off for $450 in bogus charges by Budget in Orlando, FL, and then Costco did absolutely nothing to help us. Avoid them. Never once had any issues renting cars through other sites. We just cancelled our membership w/ Costco b/c of this.

Our flight was cancelled and united would not help find a similar flight so we called Costco and they were closed .not available .next time Expedia o

The price and package options were very decent. The convenience of one booking looked like a boon but soon turned into a bane.
After our stay in a place 11 hrs (2 flights away) when we reached the airport they informed me that our tickets were cancelled by the airline with no reason given. Costco did not have any clue or notification that it had been cancelled. For over an hour I was on the line with Costco with no actual help. Finally some kind and competent airline supervisor helped us rebook our tickets. When
Contacted , Costco washed their hands off stating “12 weeks for airlines to address your claim”… essentially stating “ we don’t care about you just your
Money. You deal with the airlines yourself “. Very disappointed with Costco

Horriable to deal with when there is a problem. I booked a car rental through them with Budget. Worst experience ever. I’m still fighting with Budget to get the bill corrected and now they are billing me for tolls which I declined. I contact Costco travel, Yohannes D
Costco Travel Member Service
425-657-2041 and they were NO HELP AT All to get it resolved. I DO NOT RECOMMEND GOING THROUGH COSTCO TRAVEL FOR ANYTHING.

We used Costco travel for a all inclusive vacation in Dominican Republic. Unfortunately the experience was not so good as with other services or products at Costco. We had a private transfer from airport to the hotel. When arrived there and contacted the representative somebody from their team get us and took us to the parking for the car. Only thing the car was not there. They said it will take a few minutes and during almost 45 minutes the same slogan. After that the car arrived but they said it can not enter the airport because is too busy. So after we waited 45 min. outside in the sun, we were forced to walk with our baggage outside the airport to take the car. On our arrival back home we complain to Costco and their answer was that the representants in Dominican Republic said this is not true that everything was normal. So if this is the normal for Costco travel, then we will never book with them.

I wish I would have read the reviews before booking. DO NOT BOOK WITH COSTCO.
It took us 5 HOURS to book through costco. They kept having us talk to another person because there time was up. The next person would have to go through everything again.
AGAIN DO NOT BOOK THROUGH THEM.
I will never ever use them again.

hotel ratings are not correct a 3 star hotel is given 5 star rating . do you own research

COSTCO Travel representatives are inexperienced and lack the requisite knowledge to plan trips! We called COSTCO to plan our trip to Fiji Tokoriki. The representative had no idea about the various ways to the island and that a Catamaran trip would have a five-hour airport wait. All she did was read chapter and verse about the rules and regulations, but not about the resort or how best to get there. We contacted COSTCO about the experience and how much we spent on reasonable alternative transportation without any sympathy. They told us it was too bad. They don't care about your experience or inconvenience. NEVER use these guys.

Do NOT BOOK TRAVEL WITH COSTCO!!! do not!!!
- first of all it is much cheaper if you book through orbits or Expedia.
- second of all, you don't have to wait for business hours to open to adjust/fix your reservation ( ridiculous)
- their travel system is pretty outdated and old. which makes a lot of mistakes with integration and booking correctly
- refund process takes forever
- people answering the phone calls are polite and lack customer service if there is an issue with reservation. ( not all of them)
- don't give a crap if they loose you as a customer, you gone? there will be another one! that's the attitude.
so please save your money, nerves and energy. book somewhere else, not Costco travel. never again!

I'm really disappointed with Costco Travel. I don't want to give even one star. Their handling of the issue has left me frustrated. When I spoke to a supervisor, it was clear she needed better customer service skills. I know her name, but I am not going to mention it here. Within just three days of booking, the price shot up, and despite my polite inquiry about a possible adjustment, they refused. I even asked about using Costco gift cards, but that was a dead end too. Spending over $7,000 on this trip, the $200 difference might not seem huge, but who would be happy that the price went down and you're not going to get that money back within only 3 days of booking. Their poor handling of the situation has left me thoroughly dissatisfied with their customer service. It wasn't just about the $200 difference anymore; it was about their way of dealing with the customer. I won't be using Costco Travel again.

Waited on hold 20 minutes to speak to someone and they say they don’t have any answers. They can sell me a cruise to Alaska but can’t tell me if I can actually go or not.

We missed our flight by 2 minutes and they never gendered the phone to help us and we had to buy new tickets plus they canceled our returning flight. Worst experience ever they blamed the airline and the airline blamed Costco. After waiting on hold for 3 hours they were serin help

Costco sold us a package and we upgraded it to include exclusive amenities. When we got to the hotel, those amenities were being given away as a part of time share sales pitches. In addition and more importantly, the upgrades we paid for were not honored. We complained to the hotel and to Costco travel and neither rectified the situation. We spent $400 on upgrades that didn’t exist. No help, had to call several times to talk to anyone. Not the experience I expect from Costco. Funny enough, while we were having our case reviewed by Costco, they removed those amenities from the packages for the hotel. Pretty strong evidence that they knew there was a problem. Too bad they didn’t try to make it right with us.

We were charged $3,500 for booking a vacation to Cancun. My husband suffered a massive heart attack in November, hence trying to cancel this booking. I have tried multiple times calling their ridiculous 'Help Center!' 4 times I called them (866) 921-7925, waited 25-30 minutes each time. No one ever picked up! I will be calling their direct number (877) 849-2730 on Monday. If I can't get them directly, I will call CITI Bank, again, to get my refund. I cannot believe that this is happening. The worst, unconscionable, company customer service I have ever experienced with COSTCO. I cannot believe this. They have $3,500 of my hard-earned money and I cannot get it back. This is beyond unconscionable! Who is this really, Costco Travel? :(

First car rental with them went very well (4 stars). Second attempted car rental, not so good (2 stars) - hence 3 star average. First time I used them was for a rental pick up and drop off at LAX, CA. Not too much of a wait to get the car, but very long wait to exit the parking lot as we all had to funnel through a small gap and people were driving out of the parking area from many directions, so it made for gridlock for over 30 minutes. Car itself was fine and drop off was quicker than pick up. Made another reservation for car rental from London Heathrow later this year. At time of booking, cost was £450. Airline changed our flights so we had to add one day's rental on to the start of our trip. There is only a 'cancel' button on their website but I checked first to see what the new rate would be if I cancelled and rebooked with the additional day. New price quoted was £622. Figured it would be a bit higher since we made the reservation a few months ago, however if you add one day car rental price to my current booking the total would be £550. Called customer service to ask what they could do to help us, as we didn't want to cancel and re-book. Agent added the additional day and quoted me £834! He could not explain why adding one day would almost double the price (13 days vs 14 days). Not surprisingly, I cancelled completely and have since rebooked for much cheaper with another company. So, mixed feelings about Costco Travel - this would have been our new go-to for car rental after our first experience, but maybe it's not so good if you have to change your itinerary closer to the travel date (trip is still 4 months out). Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time.

Fantastic experience!!!! :)

I spoke to Ellis who was very kind, helpful and patient so it made the process very easy! Booking a cruise can be quite stressful but she helped answer all of my questions and gave me great advice.

Thank you Ellis :)