Cost Cutters UK Reviews 

170
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

My daughter was helping me sort out my classroom during the holidays and she spoke to a guy called Nathan? He kept asking for her LinkedIn... She's 13... Really creepy behaviour. Won't use.

Company replied

Rated 5 out of 5 stars

A big thank you to Benjamin Harris for his fantastic customer service. He made a real effort to keep me updated throughout the process, especially as my order was taking longer than I had hoped. Ben... See more

Rated 5 out of 5 stars

Costcutter - Hoddesdon Under new management for a couple of months now and it's definitely rating 5 star reviews. Excellent choice of products, including Co-Op products. Prices to suit everybody... See more

Rated 5 out of 5 stars

We had issues with an item that had been delivered elsewhere - Abi Hart dealt with our query with efficiency, keeping us updated through the investigation and remedy. Excellent service - thank you A... See more

Company replied

Company details

  1. Furniture Wholesaler
  2. Bar Restaurant Furniture Store
  3. Educational Supply Store
  4. Office Equipment Supplier
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.


Contact info

3.8

Great

TrustScore 4 out of 5

170 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(170)

48 reviews in the last 12 months

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Rated 4 out of 5 stars

Beware Shipping Charges

Comprehensive catalogue and fairly responsive website making it easy to get a quote.
Unfortunately the online quote does not mention that the £0.00 for Shipping and Handling may be revised while the subsequently emailed quote claims "Shipping Method Delivery Charge" but does not state what the charge is.
The order confirmation states "Shipping & Handling £0.00" Despite being subsequently advised that Delivery would be another 12%.

February 3, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Many thanks for your review. Shipping charges are dependant on the supplier and the postcode for delivery. On the rare occasion the shipping charges are £0.00, we do state that shipping will be calculated and we will advise further.

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Rated 5 out of 5 stars

Abi Hart - very helpful!

I dealt with Abi Hart who was very helpful as I had an unusual request and order which I was struggling to find help with. Her replies were for prompt and helpful. Thank you Abi

February 3, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you for your kind words! We're glad Abi could help with your request. We’ll be sure to share your appreciation with her. Let us know if you need anything else!

Rated 5 out of 5 stars

Ecxellent customer service

I had an issue with an order, spoke to Abi via phone and email and my problem was resolved.

Very happy with the outcome.

January 27, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you for your feedback! We're so glad to hear that Abi was able to assist you and resolve your issue. Providing excellent customer service is our priority, and it’s great to know you’re happy with the outcome. If you ever need anything else, feel free to reach out.

Rated 5 out of 5 stars

Everything I bought arrived quickly

Everything I bought arrived quickly, couldn't fault the company at all

January 30, 2025
Unprompted review
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Reply from Cost Cutters UK

Thanks for your great review! We're glad your order arrived quickly

Rated 5 out of 5 stars

Abi Hart in customer services was…

Abi Hart in customer services was brilliant at fixing our enquiry and sorting it with the supplier.

January 29, 2025
Unprompted review
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Reply from Cost Cutters UK

Thank you for your fantastic 5-star review! ⭐️ We're delighted to hear that Abi Hart provided brilliant customer service and efficiently resolved your query. We'll be sure to pass along your kind words to her! If you ever need assistance again, we're always here to help. 😊

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Rated 5 out of 5 stars

Very easy to exchange a large item…

Very easy to exchange a large item ordered in the wrong size. Abi made sure that the process was very smooth.

January 29, 2025
Unprompted review
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Reply from Cost Cutters UK

Thank you for your review! We're so glad to hear that exchanging your item was easy and that Abi made the process smooth for you.

Rated 5 out of 5 stars

Fantastic company very responsive 5…

Fantastic company very responsive 5 stars 🌟 Abi Hart was very helpful with my little problem I had she sorted it out right away . 5 stars for Abi well done massive asset to the company

January 27, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you for your feedback! We're glad Abi could assist you quickly. Let us know if you need anything else.

Rated 4 out of 5 stars

Good Customer Service Back-up

We had an issue with damage to two tables on different orders and staff sorted the problem quickly and efficiently. Abi Hart was quick to reply and took ownership of the problem and had a satisfactory solution within a few hours.

January 24, 2025
Unprompted review
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Reply from Cost Cutters UK

Hi Tracey, We're sorry there was damage to the tables. Thank you for your kind words. We will ensure to pass the feedback to Abi.

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Rated 5 out of 5 stars

Great customer service from Abi Hart

Great customer service from Abi Hart. She was very helpful from start to finish in resolving a situation with damaged goods.

January 21, 2025
Unprompted review
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Reply from Cost Cutters UK

Thank you for your kind words we will ensure this feedback is passed to Abi.

Rated 5 out of 5 stars

Filing cabinet/storage draw

Unit delivered within 24 hours in excellent condition

Handles and wheels attached and looks good - easily moved to preferred position.

Looks good and exactly as required.

Already in use

January 17, 2025
Unprompted review
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Reply from Cost Cutters UK

Hi Martin, We're happy to hear the product is already in use and you are happy with your purchase.

Rated 5 out of 5 stars

Quick delivery and issues resolved.

Ordered a table in December, when order was delivered it was missing the table to. My colleague only informed me in early Jan that we were missing part of the delivery, but Vicky was very helpful and had their stockist send another out, which we received a few days later.

January 14, 2025
Unprompted review
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Reply from Cost Cutters UK

We're so pleased to hear that Vicky was able to assist you promptly and ensure you received everything you needed. Providing excellent customer service is our priority, and we appreciate your kind words.

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Rated 5 out of 5 stars

Just ordered some fantastic products at…

Just ordered some fantastic products at great prices. The customer service was second to none, friendly & super helpful advisors who replied really promptly to emails. It has take a while to finalise what we needed and their support and patience during the process has been great!

January 13, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

We're so pleased to hear that you found our products great value for money and that our customer service team provided the friendly and helpful support you needed.

If there's anything else we can do for you, please don't hesitate to let us know.

Rated 5 out of 5 stars

Great products, fast delivery

Delivery was efficient, with my order arriving well-packaged and on time.
A special thanks to Abi, who helped resolve a minor issue with promptness and great communication throughout.
Thank you Abi!

January 13, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

We're delighted to hear that your order arrived on time and well-packaged. It's also great to know that Abi provided such great support—we will pass on your appreciation to her!

If you ever need anything else, we're always happy to help. Thanks again for your support!

Rated 5 out of 5 stars

Purchased a Vantage office/computer…Purchased Vantage chair

Purchased a Vantage office/computer chair. The item was delivered by standard delivery to N. Wales in less than 24 hrs, impressive. The chair was easily assembled and of very good quality, no issues at present.

January 9, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you for your fantastic review Chris! We're delighted to hear that your Vantage office chair arrived so quickly and that you're pleased with its quality and ease of assembly.

If you ever need any assistance in the future, please don’t hesitate to reach out. Enjoy your new chair!

Rated 5 out of 5 stars

Vicky has been amazing at helping us to…

Vicky has been amazing at helping us to sort out our issue. very happy with the overall experience.

January 8, 2025
Unprompted review
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Reply from Cost Cutters UK

Thank you for your kind words. We're thrilled to hear that you were happy with the overall experience and look forward to working with you again.

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Rated 5 out of 5 stars

I cant recommend Cost Cutters enough

I cant recommend Cost Cutters enough, their service is excellent, with a great range of quality products at affordable prices. We have used them for several years now and found them to be very helpful and always competitive. If you`re looking for quality furniture and great prices look no further, you wont be disappointed.

January 9, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve been happy with our service and product range over the years. Our team works hard to provide quality furniture at competitive prices, so it’s fantastic to know our efforts have made such a positive impact.

Your continued support and trust mean the world to us, and we’re grateful to have you as a loyal customer. If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Thanks again for your kind words – we look forward to working with you for many years to come!

Rated 5 out of 5 stars

Excellent service

Abi Hart has been dealing with my orders extremely efficently and she has been very helpful and friendly throughout.

January 6, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you for your review and kind words Nat.

Rated 5 out of 5 stars

Abi has been really helpful both during…

Abi has been really helpful both during the ordering and purchasing process and with getting a replacement item. Really supportive, proactive and gets the job done!

January 8, 2025
Unprompted review
Cost Cutters UK logo

Reply from Cost Cutters UK

Thank you for your review Charlotte!

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