The Cotswold Company - Bath Reviews 

214
TrustScore 5 out of 5

4.8

Northgate Street 12, BA1 5AS Bath, England, GB


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Rated 5 out of 5 stars

Fast delivery, kept up to date with timings, Ian and Neil arrived on time, great attitude, friendly, pleasant and efficient, credit to the company! Delivered, unpacked and all rubbish removed and all... See more

Company replied

Rated 5 out of 5 stars

We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company. Siu-Pai and Derrick delivered our sofas and were both, profes... See more

Company replied

Rated 4 out of 5 stars

We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina wa... See more

Company replied

Rated 5 out of 5 stars

When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team 5* goes to Gary PLEASE STOP USING BJS as part of... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Northgate Street 12, BA1 5AS, Bath, England, United Kingdom

  • 01225 965805

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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4.8

All reviews

(214)

5,151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great from start to finish

We visited the Bath store as wanted to see the furniture before purchasing. Great experience, very helpful and accommodating. Excellent updates on expected delivery times and it was delivered sooner than originally informed. Charlie and Kyle J came to deliver and build the furniture. They were quick and efficient and very accommodating when we weren’t quite sure where to have the wardrobe.
We returned one item as it wouldn’t fit and we were swiftly contacted to arrange refund.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Recently ordered from Cotswold…

Recently ordered from Cotswold Furniture company and from ordering to delivery the whole process was easy with regular delivery updates. Delivery was on time and the delivery guy Gary was really good. Had the bed up in no time and on his own.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service and highly recommended

Gary and Mike B arrived within the time frame I had been given and updated me with a more precise time once they were on their way to my property. They checked out where the furniture was going upon arrival and then carried it carefully upstairs before unpacking and assembling the larger items. They then took up the already assembled items and arranged the furniture in the layout I had requested. I was very pleased with the end result.
Gary and Mike were efficient and polite and took away all the packaging and waste with them. All in all an excellent service and highly recommended.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful service

Our assistant Christina and the team at the Bath showroom were super helpful, both with navigating the extensive range and options as well as building and expediting our multiple orders. There really is no substitute for the personal touch you get shopping on the high street! Many thanks!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Order No 6631913

Order No 6631913. Charlie and Ian were delivering some furniture including a chest of drawers to our 4th floor flat. Unfortunately the lift had unexpectedly broken down but they valiantly got all the furniture up the stairs. The chest of drawers was rather heavy and they would have been within their rights to decide not to deliver the order. Please convey our thanks to Charlie and Ian

April 13, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Sue,

We appreciate you taking the time to share your delivery experience. We're happy to hear that the delivery team persevered despite the unexpected lift breakdown and successfully delivered your furniture to your flat. We will certainly pass along your gratitude to them.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good CHD delivery

Delivery of the Chester desk was on time this morning with notification updates before and on the day. Charlie & Ian (CHD) managed to park despite new road disruption today, assembled the desk in position to my daughter's satisfaction and the fudge was a very welcome surprise, thank you.

April 13, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Bathmum,

We appreciate your feedback. We're happy the Chester desk delivery was on time with helpful notifications. We're also glad the team managed the parking challenges and assembled the desk to your daughter's satisfaction. The fudge surprise is a bonus!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Beautiful cabinet

Antony P and Anthony L. Delivered a beautiful display cabinet for me on 10th April
Order 662487
Care was taken on the delivery and respect shown to me.
Thrilled with the cabinet for the quality and style, beautiful.

April 10, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Susanne,

We're happy to hear that you are thrilled with the delivered display cabinet. We appreciate your positive feedback regarding the care taken with your delivery and the respect shown to you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

A good quality chair for the price

A good quality chair for the price. The seat is a bit hard at the moment but that should soften with use. Excellent delivery - kept us informed about timings and offered efficient service. Thank you Gary and Matt.

April 8, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Philippa Bevan,

We're happy to hear that you consider the chair good quality for its price. We appreciate your comments about the delivery service. The seat should soften over time. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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