Great services from the staff in store and lovely delivery team x2 who assembled the wardrobes for us - very neat and tidy job and polite friendly guys. The products are all really high quality, solid... See more
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Visited the store in Bath. Christina was very helpful, detailing the various options available in a couple of ranges that we were interested in. Measured up at home, rang store and spoke with Kate... See more
Nick and Raj delivered the dining table that we bought on time and they assembled the table very professionally. They were quick and were very respectful of the house. Cotswold customer service is won... See more
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina wa... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
218 reviews
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Excellent service from the ordering…
Excellent service from the ordering through to the delivery.
March 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
An outstanding assistant made all the difference.
A knowledgeable and very helpful assistant ( Christina) took the trouble to assesss our needs and then find the right item for us. When it turned out that our original choice was discontinued she discuused our options with us, heling us make a choice. She then helped ensure that the ordered item could be delivered when we wanted it. Altogether a very good experience and well worth the drive to Bath.
March 18, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Tim,
We're happy to hear that you had a very good experience and that our assistant was knowledgeable and helpful in assessing your needs and helping with your order. We appreciate you taking the time to leave us this positive feedback and are glad you enjoyed your visit to Bath.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service from end to end
Great service from online order to delivery and build of wardrobe upper section by Ian and Mike. Great quality as always. Thank you.
March 17, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Kath,
We're happy to hear about the great service you received, from your online order to the delivery and assembly of your wardrobe! We appreciate your feedback on the quality.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
attractive, extendable dining set, delivered 17/3/26
From online looking to visit to Bath store to delivery and installation of dining set, this was a pleasant experience. All staff helpful and professional.
March 17, 2026
Unprompted review
The sales assistant was very helpful…
The sales assistant was very helpful and gave us good advice/ideas. Very good at sales as we ended up buying much more than we intended too.
March 14, 2026
Unprompted review
Such kind staff in your Bath store
Such kind staff in your Bath store. Carried drawers to window for better light
March 11, 2026
Unprompted review
Professional service
Professional service. Great to see products on display and shown the details.
March 11, 2026
Unprompted review
Good quality furniture for the price
Good quality furniture for the price, with a smooth order and delivery process. Kate in the store and Charlie and Rob for delivery did a great job in particular!
March 12, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Jack Baumgardt,
We appreciate your feedback and are happy to hear you received good quality furniture. It's great that the order and delivery process were smooth! Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service in store (Bath)
Excellent service in store (Bath), very knowledgeable of their products without being pushy. Items delivered on the day promised. Delivery team (Tyrell and Morgan) were on time and fitted the two items (sideboard and display cabinet) without any problems and were both friendly and helpful. Would definitely use the Cotswold Company again.
March 9, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Stephen,
We're happy to hear about the excellent service you received in our store and that our team was knowledgeable. It's great to know the delivery team was on time and helpful with the furniture fitting. Thank you for considering us again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
First call at Bath Shop
Staff helpfulness; well-presented store; Staff helpfulness
March 4, 2026
Unprompted review
Top job by Gary and Jake on their…
Top job by Gary and Jake on their delivery first thing this morning. Many thanks.
March 5, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Jack Patrick,
We're happy the delivery was a success this morning. We appreciate you taking the time to leave us this great feedback. Many thanks to you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Morgan and Mark were excellent.Delivery…
Morgan and Mark were excellent.Delivery was swift and excellent. Professional and polite.
February 24, 2026
Reply from The Cotswold Company - Bath
Good morning Rachel Turner,
We're happy to hear that your delivery was swift and excellent! We appreciate your acknowledging our team's professional and polite service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly staff who greeted us
Friendly staff who greeted us. Bought a beautiful cashmere green throw which is so soft. Staff member went to stock room to get us one that was in packaging. It was the last one available! Delighted with it.
March 1, 2026
Unprompted review
Branches on the High Street.
Cotswold having a store is so much more professional than simply having a website. To actually be able to see samples of furniture being offered and to discuss with staff is a credit to Cotswold.
The staff at the Bath branch were very polite and helpful.
February 27, 2026
Unprompted review
Great products, easy to use wbsite and AMAZING delivery!
The website was easy to navigate and ordering was simple. The product itself is well made and beautiful. The delivery by Gary and Ant was top notch. I highly recommend this company for all these reasons. We will be buying from them again!
February 12, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon CharFrankTrempe,
We're happy the website was easy to use, and ordering was simple. It's great to hear you find the product well-made and beautiful, and that the delivery was top-notch. Thank you for the recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fabulous delivery!
Fabulous delivery!
Courteous, friendly and helpful
Thank you Gary & Mike
February 18, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Sarah Halls,
We're happy that you had a fabulous delivery experience! It's great to hear that our team was courteous, friendly, and helpful. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service!
Gary and Mike were great… I had a text earlier in the morning with an estimated time and they arrived almost on the dot. They were friendly and really helpful taking the bookcase to the room I asked, unpacking it and taking away all the packaging. They were friendly, polite, professional and efficient. The delivery didn’t take long but it’s exactly where I wanted it and no mess. Great service, thank you so much! 😊
February 18, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Lucy,
We're happy to hear that you had a positive delivery experience! It's great to know that the team was punctual, helpful, and efficient in setting up your bookcase. We appreciate your kind words and thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excelllent Build, Awful Delivery
Gary & Mike (CHD Driver: 4) were fantastic - friendly, accommodating and they were very thorough when building the furniture. Lilly in the Bath store was also very good. The logistics/delivery team however were about as helpful as a chocolate teapot. Total lack of communication, delivery slots missed and generally useless!
February 18, 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Ben Bower,
We're happy to hear that you had a great experience with the in-store team and assemblers. We appreciate your feedback regarding the delivery service. We'll address the communication and scheduling issues to improve our service. Thank you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly staff
Friendly staff, easy to order our chairs and delivered on the day despite not getting a 2 hour window call. Customer services sorted it out for us and chairs arrived promptly after that and in an all electric vehicle!
February 10, 2026
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