The Cotswold Company - Harpenden Reviews 

Was served by Harsha in the Harpenden Branch and she was extremely knowledgeable and helpful . A very good experience , will be going back to order more in the future and will endeavour to be served by her again

I had a query and it was dealt with efficiently and professionally.

As soon as you walk through the door you are greeted by member of staff. Without any pressure staff will help you look for items we were searching for. They offered advice and even told us about a sale that was taking place in store. The store itself is beautiful played out, with furniture and furnishings with every item put together really well. They definitely should offer an interior design service, if they don't already!

The staff were courteous and fun.
They explained everything very clearly.
Particularly Mark-Anthony, who is relatively new to the Cotswold store, but will be an asset to them

Charlotte went above and beyond to assist my husband and I in the purchase of our new ottoman bed. We had and initial video call where she showed us the bed. She then followed up via email as we had several questions. She's always replied kindly and promptly. The service with Cotswold has been outstanding so far. We can't wait for our new bed to be delivered!

We had a very warm welcome at the Harpenden store. We told Harsha what we were looking for and she was extremely helpful and our transaction was dealt with quickly and in a very professional manner.

Great customer service. Nancy was very helpful and helped me to make my choice of furniture.

The furniture received from the Cotswold Company is great quality. I ordered two Chester wardrobes (white & dove grey) along with two Chester draws, three bedside tables and a lovely linen basket. The wardrobes were assembled by Scott & Vasco two really nice guys who were friendly, professional and polite. They assembled the wardrobes perfectly. The furniture items look fantastic. Great job guys, it was a pleasure meeting you both. Thank you.
I would definitely recommend the Cotswold company for their high quality furniture pieces and efficient and accommodating staff (at all levels).

Made two visits to the store to choose and order bedroom furniture. We were served by Harsha and Charlotte, who were very helpful and knowledgeable.
Excellent and friendly customer service.

Plenty of notice regarding arrival time.
Ryan and Bernard were excellent, table was brought through narrow hall with care. Assembly was efficient and quick with minimal disruption. .

Nancy was very helpful and worked out a reasonable discount.

Nancy was really knowledgeable & helpful. She showed various alternatives which helped to make the decision easier. The store had a great selection of furniture. There was an early delivery date which was also great.

Staff very helpful without being intrusive.

Ruby was brilliant, welcoming and knowledgeable but also allowed us space and time to look around and wander.

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite.
I was not very impressed with having to put the bed assembly into the sofa frame - it was quite difficult and we could have been injured. I think it should come assembled, with less packaging.

The staff were welcoming, informed and engaging.

Very helpful and knowledgeable staff who worked with us to get exactly what we needed.

Excellent customer service from Harsha who was so patient and helpful in helping us arrive at a decision when we realised our furniture wasn’t quite right. She was flexible, suggested options and then efficiently organised a return/re-order. So grateful.

I am very pleased with my purchase , however the young man who placed my order in my local store did not make it clear that the delivery people would only deliver to the front door, I live in a first floor apartment, am 82 years old and live alone, so as you can imagine I was very concerned

Very friendly and helpful staff. A thoroughly enjoyable shopping experience.