The Cotswold Company - Stow-on-the-Wold Reviews 

315
TrustScore 5 out of 5

4.8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


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Rated 5 out of 5 stars

We have just bought two Rustic Oak wardrobes and a 7-drawer chest of drawers from Cotswold's Stow on the Wold showroom. The whole experience has been superb. Paul, who served us at the showroom,... See more

Rated 5 out of 5 stars

Everyone was very helpful without being too pushy. They left us to look at the product they answered all of our questions very quickly very directly. They helped us compare various products and made h... See more

Rated 5 out of 5 stars

Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... See more

Company replied

Rated 4 out of 5 stars

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom

  • 01451 828 185

4.8

Excellent

TrustScore 5 out of 5

315 reviews

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4.8

All reviews

(315)

5,466 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Delivery by Ryan and Umair very good. All packaging taken away and table erected satisfactorily. I am very pleased with my new table and chairs. Really glad I paid for the election as they checked it was fine and no damage.

April 2, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Roger Hornbuckle,

We appreciate your positive feedback regarding the delivery. We're happy to hear that the team erected the table satisfactorily and removed all packaging. We're glad you are pleased with your new furniture.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Friendly, quick and professional service

Huge thank you to Gary and Jake who delivered our chest of drawers quickly and easily today. Very happy with the service every time we've had a delivery from The Cotswold Co and really appreciate that they take the rubbish away with them! Lovely, friendly guys and very happy with our product.

April 1, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Paige Bishop,

We appreciate your positive feedback! We're happy to hear that our delivery team was quick and efficient. It's great to know they removed the rubbish and that you are pleased with our product and service. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

A good company

The Cotswold Company were helpful, friendly and knowledgeable when we bought our mattress. Certainly will be back for other items from them in Stow.
Ian and Ken were really helpful, tidy and cheerful when they delivered.

March 31, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Mr Sumner,

We're happy to hear that our team was helpful and knowledgeable during your mattress purchase and that the delivery team was tidy and cheerful. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Service From Start to Finish

Great experience from start to finish and very flexible on changing delivery day. When they say delivery between 6:30 and 9:00 they mean it 😀. Tyrell and Morgan turned up at 7:00am snd sorted everything out, bed, dressing table and side tables very efficiently and without any fuss or bother. Great couple of guys and I’d highly recommend them any day of the week. Many thanks to them both and the rest of the team for a great experience.

March 30, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon David Hills,

We're happy you had a great experience and appreciate your flexibility. It's wonderful to know our team delivered efficiently and on time. Thank you for recommending us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Fabulous Delivery/Install Experience

The in store ordering process was a pleasure and we were given options for delivery dates/times that worked with our schedule. The confirmation and updates on the progress of our order and delivery were timely and we were provided with an exact arrival time for the delivery/install team on the morning of delivery. They arrived on time and were very courteous. They assessed the best way to access our home to minimize disruption and took great care in the handling and placement of our new dresser. The team explained the drawer handle options for us to choose from before they completed the install and positioned the dresser in place. Our sincere thanks to Siu-Pai and Mo for the first class service they provided during the delivery/install and showing what a great company they represent. Will be back to buy more pieces for our home - Thank you!

March 30, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Andy Cole,

We're happy to hear that the ordering process, delivery, and installation met your expectations. We appreciate your kind words regarding the team's care and attention to detail. Thank you for your feedback, and we look forward to assisting you again.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

This was an amazing experience from the…

This was an amazing experience from the purchase to the delivery. Mark the salesperson who dealt with us was very helpful and friendly. He went above and beyond to make sure we were satisfied.
We were advised of the delivery date and time slot the day before delivery. On the morning of delivery we were advised of exact time of arrival. Matt H and Matt S unwrapped the furniture and took away the wrapping. The furniture was placed in position and they explained everything we needed to know. They were both very professional and very friendly.
We will be recommending the company to our friends.

March 26, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Jacquie Daw,

We're happy to hear that you had such a positive experience, from purchase to delivery. It's great to know that the salesperson was helpful and that the delivery team were professional. We appreciate you recommending us to your friends.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Amazing Service!! We received our delivery yesterday and…

We received our delivery yesterday and wanted to express how lovely the service was. The store was full of gorgeous furniture and accessories, the quality of the furniture is beautiful and well built with a 15 year guarantee and the delivery team who attended were great.
We visited the store and made our purchases with Mark who was really nice, helpful and he took his time with us as we had multiple purchases we was making.
We then saw that some of our furniture had gone on sale before it had been delivered so we contacted the store and they honoured the sale price and refunded us the difference.
Our delivery guys were Ian and Michael who were extremely polite and helpful, the packaging was un done and removed so we didnt have to worry about that and they put all the furniture into my rooms very carefully and removed shoes when going upstairs. Thank you, we are expecting another delivery on Thursday!!

March 23, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Alex Martin,

We're happy to hear that you had such a lovely experience with our service and furniture. It's great to know that you found our team helpful and that the delivery went smoothly. We appreciate your positive feedback and look forward to your next delivery!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

We're delighted with our new furniture.

We're delighted with our new furniture.
From the in-store experience at Stow on the Wold to the delivery, everything went smoothly and everyone was so helpful, friendly and courteous.
Highly recommend

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy service.

We're very pleased with the larder cupboard from Cotswold Company. There was a slight defect in the one delivered but they quickly rectified the problem and compensated us.

March 4, 2026
Rated 5 out of 5 stars

Cotswold furniture Delivery 6468978

Cotswold furniture Delivery 6468978
The delivery team were 5 star. Tyrell and Morgan were polite, respectful when delivering our Cotswolds chairs. All debris was taken away, highly recommend this duo.-

March 4, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Ms Lynn Jessup,

We're happy to hear that the delivery team provided a 5-star experience! We appreciate your positive feedback regarding their politeness and respectfulness when delivering your chairs. We're glad they took away all the debris.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Huge thank you to Earle and mark who…

Huge thank you to Earle and mark who delivered our order (no 6575396)

They were so friendly and polite. Navigated our Reno with boxes everywhere too!

March 6, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Sarah Tarleton,

We're happy your delivery experience was positive! It's great that the team was friendly, polite, and navigated the boxes. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The Elkstone mellow oak 4 drawer chest…

The Elkstone mellow oak 4 drawer chest is a beautifully made furniture and we are very happy with the choice. The drawers are spacious (internal measurement are width 66cm, depth 42cm, height 11.5, 13.5, 17 & 17cm). Excellent finish.
Delivery was on time, and Ian and Adam
delivered the furniture to the room of our choice on the 2nd floor , fitted the legs and took away all the packaging. Extremely satisfied with their service.

March 5, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Pussy Puskin,

We appreciate your positive feedback on the Elkstone chest! We're happy to hear that you are satisfied with the furniture's quality and spacious drawers. It's great to know the delivery team was helpful and efficient. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order 6500195

We are very pleased with our chair, which we ordered in person at the Cotswold store. The staff were extremely helpful and knowledgeable, making the whole process straightforward.

Delivery was within the promised time frame, and Bernard and Vasco were excellent. They placed the chair exactly where we wanted it, unpacked it, changed the legs, and removed all packaging. A very professional and helpful service throughout.

March 2, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Victoria Firth,

We're pleased you are happy with your chair and the straightforward ordering process at our store. It's great to know the delivery team was excellent, placing the chair, changing the legs, and removing packaging. We appreciate your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Grand bookcase, looks great

Gary and Phil delivered and assembled the Grand Bookcase. Very friendly, efficient and professional team. Looks great, thank you.

February 25, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Andrew Lorenz,

We appreciate you sharing your feedback. We're happy to hear that the delivery and assembly team was friendly, efficient, and professional. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

I bought a dining table and chairs from…

I bought a dining table and chairs from Cotswold in February. The staff in the shop in Stow were really helpful & friendly. The furniture was delivered in a week. Gary & Jake were great, even helped me move the old table. They put the new furniture together and cleared away all the packaging. I’m really pleased with my new dining table. Thanks Cotswold.

February 23, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Jane Ferneyhough,

We're delighted to hear about your positive experience in our Stow store and with your new dining set! We appreciate you mentioning how helpful the staff and delivery team were. It's great to know they made your delivery seamless. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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