The Cotswold Company - Stow-on-the-Wold Reviews 

315
TrustScore 5 out of 5

4.8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


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Rated 5 out of 5 stars

We have just bought two Rustic Oak wardrobes and a 7-drawer chest of drawers from Cotswold's Stow on the Wold showroom. The whole experience has been superb. Paul, who served us at the showroom,... See more

Rated 5 out of 5 stars

Everyone was very helpful without being too pushy. They left us to look at the product they answered all of our questions very quickly very directly. They helped us compare various products and made h... See more

Rated 5 out of 5 stars

Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... See more

Company replied

Rated 4 out of 5 stars

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, United Kingdom

  • 01451 828 185

4.8

Excellent

TrustScore 5 out of 5

315 reviews

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4.8

All reviews

(315)

5,448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, efficient and on-time delivery - great !

Cotswold Company kept us informed at every stage and did what they said they would. Delivery arrived on time and in perfect condition. Charlie and Siu Pai who delivered were friendly and polite, sensitive of our home and efficiently brought in and set up the furniture. A great experience - Thank you !

January 16, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Customer,

We're happy that you had a great experience and appreciate you mentioning the team's friendliness, politeness, and efficiency. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Five stars and well deserved!

We selected and purchased two items of furniture at the Stow-on-the-Wold showroom.The advice and service was exemplary, as is usual with Cotswold.
Today we took delivery and the furniture arrived well packed.The delivery men were Bernard and Ryan and they quickly unpacked and positioned the items where we required them.
Both gentlemen were efficient,polite and cheerful and fully complimented the overall experience of purchasing from the Cotswold Company.

January 15, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Martin Bedwell,

We're happy to hear that you had such a positive experience at our showroom and with the delivery. We appreciate your kind words regarding the team's efficiency and politeness. Thank you for your valuable feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Friendly polite and considerate…

Friendly polite and considerate delivery staff Siu Pai and Mark assembled our dining table in no time. Very glad I didn’t have to do it.

January 14, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Neil Richards,

We're happy to hear that our delivery staff provided such excellent service and assembled your dining table quickly! We appreciate your positive feedback and are glad you're satisfied.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great friendly service

Great friendly service

Fitting team Charlie and Kain did a great job

January 13, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternono Mr J McCallion,

We're happy to hear that you received great, friendly service. We appreciate your positive feedback regarding the fitting team's excellent job!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Super service from the delivery team

Puchased an extra large Chester sideboard in charcoal finish. This was delivered today and looks good in its setting below a wall mounted TV.
Delivery was delayed one day due to snow,, but the service from Bobby and Mavino was excellent. Bobby took particular care to assemble the fittings and to explain the best way to fit the shelves to our requirements. Very pleased.

January 13, 2026
Unprompted review
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Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Stewart Hugh Logan,

We're happy to hear that the sideboard looks good and fits well in its setting. We appreciate your positive feedback regarding the delivery service, even with the weather delay. We are pleased that the assembly and explanation met your needs.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Service and Delivery review

Mark was very helpful with my quote and when I placed my order.
I was kept informed regarding delivery times and the furniture arrived promptly, the delivery driver Charlie was efficient and the furniture was assembled quickly and to a good standard.

January 9, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Karen,

We appreciate you sharing your experience. We're happy to hear that you found the quotation process helpful and that you were well-informed about delivery. It's great to know the furniture arrived promptly and was assembled efficiently to a good standard.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Pleasure to deal with

So helpful in the shop couldn’t do enough for us
Decent quality stuff and not extortionate prices
Earle and Matt D the delivery drivers were very pleasant and cheerful

January 8, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon James Attwooll,

We're happy to hear that you found our team helpful and the products to be of decent quality. We appreciate your positive comments about the delivery drivers.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Cotswold Company - another excellent product

Just had a delivery from Cotswold Co. Bobby and Mavino were excellent. An email the night before Let us know what time they would be delivering….early 7.30am, but we were prepared for that.
4 dining chairs, unwrap-ed and delivered to the kitchen.
All I had to do was unscrew the protection off the bottom off the legs and put chair leg pads on. You know, the sticky circles things! Now they glide along the amtico floor very easily. Very sturding chairs in white. Chester was their name.
Order 6475551.
Placed the order at stow on the wold on Friday 2nd jan and they were delivered, named day £20 extra, on the 7th. Speedy because they were in stock.

Delivery guys were brilliant.
Highly recommend
Julie (Wiltshire)

January 7, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good afternoon Julie,

We're happy to hear that you had a positive experience with your recent order and delivery. It's great to know the delivery team was excellent and the chairs are perfect for your home. Thank you for recommending us and for your order.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bedroom furniture

The store in Stow on the Wold were very helpful as we were concerned the base for the grand triple wardrobe would not fit up our stairs. After showing photos and measurements they assured us it would. We ordered everything online and delivery was just before Christmas. The two men who delivered and built the furniture were incredibly helpful and left everything very tidy. The furniture looks great. We have bought many pieces from The Cotswold Company over the last few years. Furniture is well made and looks good too. I would definitely recommend this company.

December 23, 2025
Rated 5 out of 5 stars

Lovely browsing shop in Stow-on-the-Wold and very helpful staff.

Your main showroom in Stow-on-the-Wold, being in an old pub/hotel, is very rambling with lots of nooks and crannies, ideal for showing off furniture and it was lovely browsing through all the different rooms. The items we went to view were on display and, having checked out their quality, we were able to order the wardrobes we were after. Unfortunately, the matching chest-of-drawers was currently unavailable so could not be ordered at the same time, which was disappointing as we now have to make the effort to keep on checking the website for availability.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

The marvellous sales lady, Majbritt

The sales lady, Majbritt, was simply marvellous, guiding us through the availability of the various pieces we were looking for and showing us items that fitted the bill perfectly. Have bought from Cotswolds before and will do so again!

January 3, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning,

We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful in finding the perfect items for you. Thank you for your continued support!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Superb customer service

I spoke to Majbritt Cook who is a superb ambassador for your company, extremely helpful and a pleasure to talk to, my wife and I visited your Stow shop in October last year while planning an extension to our house, all your staff there were very welcoming, keep up the good work!

January 3, 2026
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning Mr Neil Sanders,

We're happy to hear that you and your wife had a welcoming experience at our shop. It's great to know that our team member was so helpful during your visit. We appreciate you taking the time to share your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great experience

Gary and Matt D ( Vehicle 4) were very professional at all times. We were kept fully informed about their arrival time and they arrived on time. Our driveway is quite narrow but they negotiated it well and weren't put off by the task. Gary and Matt were respectful at all times of our home environment. The furniture looks great.

December 30, 2025
Unprompted review
The Cotswold Company - Stow-on-the-Wold logo

Reply from The Cotswold Company - Stow-on-the-Wold

Good morning H.M Mckinna,

We're happy to hear that the team provided professional service and kept you informed. We appreciate your acknowledging their respect for your home and their skilful navigation. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Fantastic service from all staff in the…

Fantastic service from all staff in the Stow on the Wold shop. I had an idea of what I wanted from looking online but wanted to see the furniture. I ended up buying it all thanks to the help I received. Plus as a bonus had a nice look around Stow.

December 30, 2025
Unprompted review

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