It was a very hot day. My order was delivered at 4.15 pm The drivers Siu-Pai and Derrick arrived in a friendly, smiling and professional manner. They worked tgether quietly. They finished quickly.... See more
Company replied
Location
Switch locationMount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB
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See what reviewers are saying
Beautiful kitchen island recieved with granite top. Looks great in my new kitchen. Order was easy, and all communication from the company was very clear and helpful. When delivered, the couriers were... See more
Lovely space to look at the variety of products. Beautiful furniture and soft furnishings. Very calm and welcoming. Helpful staff.
Really helpful staff, very welcoming and of course beautiful furniture! The staff were very helpful and knowledgeable and helped us with all the questions around sizing, choices and delivery optio... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, United Kingdom
- 01892 486989
4.7
Excellent
48 reviews
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Beautiful products helpful staff
Lovely space to look at the variety of products. Beautiful furniture and soft furnishings. Very calm and welcoming. Helpful staff.
July 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was a very hot day
It was a very hot day. My order was delivered at 4.15 pm The drivers Siu-Pai and Derrick arrived in a friendly, smiling and professional manner. They worked tgether quietly. They finished quickly. It was excellent. A credit to the Cotswold Company. This is a genuine message. Previously I had had a very difficult experience with this company.i was very pleased with 10th July 2026.I was very happy.
July 10, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon Mrs Jo Smith,
We are delighted to hear about your positive experience with our delivery team, especially given the hot weather. It's wonderful that our delivery crew was friendly, professional, and efficient. We appreciate your sharing your satisfaction with us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Chester Kitchen Island
Beautiful kitchen island recieved with granite top. Looks great in my new kitchen. Order was easy, and all communication from the company was very clear and helpful. When delivered, the couriers were so helpful, friendly and professional. They unpacked the item on the van and carried it into place. Very highly recommended. Really impressed with item and service.
June 25, 2026
Unprompted review
Lucas the manager at Tunbridge Wells…
Lucas the manager at Tunbridge Wells has been super helpful in our purchase of a sofa, and material to make cushions. The whole experience of firstly looking and receiving advice to actually making the order. Can’t wait for everything to arrive!!
June 30, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon Geoffrey Evans,
We're delighted to hear that our team member was super helpful with your sofa purchase and provided excellent advice. We're so pleased you had a great experience, and we hope you enjoy everything when it arrives!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful furniture and great staff!
Really helpful staff, very welcoming and of course beautiful furniture!
The staff were very helpful and knowledgeable and helped us with all the questions around sizing, choices and delivery options.
Lovely showroom with plenty to see too.
June 24, 2026
Unprompted review
Love the staff they were all friendly…
Love the staff they were all friendly and very informative in the tunbridge wells store
June 20, 2026
Unprompted review
Kye Kolby was polite and very helpful.
Kye Kolby was polite and very helpful.
He was prompt and I am very happy with the result.
I was also happy with a previous experience. This is why I am glad I bought the settee's from you and other items. I will continue to buy from your store in Tunbridge Wells.
Thank you for you support and great products.
regards,
Jim Breeze
June 5, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon James Breeze,
We are so pleased to hear about your positive experience with our team and that you are happy with your purchases. We appreciate your continued loyalty to our store. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery service
Delivery service from Ian and Antony was great. Kind and very helpful. Good commnuication on when the delivery was arriving too.
June 2, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good morning Mark Walker,
We appreciate your positive feedback! We're glad to hear our delivery team was helpful and communicative.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
On-time delivery and careful…
On-time delivery and careful positioning of unit in upstairs bedroom. Great service.
Thanks' to Bernard & Lee.
May 18, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon Yvonne Tartaglia,
We are so glad to hear about your positive experience with our delivery service. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We are delighted with the furniture
We are delighted with the furniture. It is extremely well made and has various styles and combinations to suit most tastes and rooms. The delivery and assembly was efficient and we were informed about what was happening each step of the way. I would thoroughly recommend Cotswold Company.
May 2, 2026
Olivia
Olivia, your staff member, was great. Very helpful and knowledgeable about the mattresses in the different ranges, made recommendations, without being pushy.
May 3, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon John Evans,
We're happy to hear that our staff member was so helpful and knowledgeable! We appreciate you mentioning the recommendations they made without being pushy. Thanks for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Buying sofas
Very helpful staff. Patient in explaining the options and choices (We were looking for two sofas). Excellent showrooms, although disappointing there w as no car parking facilities.
April 29, 2026
Unprompted review
Visited the Cotswold Company in Tonbridge Wells
Visited the Cotswold Company in Tonbridge Wells on Saturday 18th April 2026, I was looking for a new bed and hadn't bought one for 30 years!! so felt quite overwhelmed. Katherine was particularly helpful showed me all the options both for the bed base and mattress, she explained the various price options and sizes. I was thinking to downsize from a double to a single and she demonstrated the differences in size. I left with all the information I needed to make a decision and called the store the following day with my order. I spoke with the manager Lucas who was also very helpful and placed the order and asked her to convey my appreciation to Katherine for her professionalism without pressure. I would highly recommend this company for the quality and value for money of their products and their service.
April 18, 2026
Unprompted review
Olivia was extremely helpful during our…
Olivia was extremely helpful during our visits to the store and on the phone .
April 6, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon Steven Marsh CMT,
We're happy to hear that our team member was so helpful to you during your interactions with us. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Extremely helpful
Extremely helpful. Nothing too much.
Polite staff. A very good experience.
April 3, 2026
Unprompted review
Knowledgeable staff
Really helpful and knowledgeable member of staff called Robyn, she was there when I needed her but did not push herself onto me, made my shopping experience enjoyable.
April 1, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon Ann Goodson,
We're happy to hear that our staff member was helpful and knowledgeable, enhancing your shopping experience by being attentive but not intrusive. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Our new sofas were delivered by Kyle.M…
Our new sofas were delivered by Kyle.M and Matt.S
Brilliant service they were polite notified me to let me know they were on their way.
Brought Sofas in being respectful of our home, we would definitely recommend the Cotswold Company.
March 30, 2026
Unprompted review
Reply from The Cotswold Company - Tunbridge Wells
Good afternoon Debs,
We're happy to hear that you received brilliant service from our delivery team! It's great to know they were polite and respectful while delivering your new sofas. We appreciate your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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