The Cotswold Company - Tunbridge Wells Reviews 

67
TrustScore 5 out of 5

4.8

Mount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From start to finish we had a great shopping and delivery experience from Cotswolds Company. From a relaxed stress free shop with no pushy sales staff and a punctual and professional delivery. We also... See more

Rated 4 out of 5 stars

Furniture is good quality and offers a range of designs for the home. I’m really pleased with my 3 drawer bedside table. I wasn’t happy that the delivery men refused to take the packing, basically... See more

Company replied

Rated 5 out of 5 stars

Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... See more

Company replied

Rated 5 out of 5 stars

Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my w... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, United Kingdom

  • 01892 486989

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(67)

5,623 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love our furniture!

We love our furniture. Excellent quality. Looks great. After a negative experience with another retailer, dealing with The Cotswold Company was a pleasure!

September 10, 2026
Rated 5 out of 5 stars

Great shop and company. From start to finish we had a great…

From start to finish we had a great shopping and delivery experience from Cotswolds Company. From a relaxed stress free shop with no pushy sales staff and a punctual and professional delivery. We also opted to have the furniture put together when delivered and this was well worth the extra cost. All in all we had an excellent experience and will definitely use the company again and recommend to other people. We requested a 2 month delay between ordering and delivery as we were moving house and this was no problem and unlike other companies we bought from at the same time was dealt with efficiently and without any misunderstanding . Cotswold is a modern company providing good old fashioned service and a breath of fresh air.

September 9, 2026
Rated 4 out of 5 stars

Furniture is good quality and offers a…

Furniture is good quality and offers a range of designs for the home. I’m really pleased with my 3 drawer bedside table.
I wasn’t happy that the delivery men refused to take the packing, basically a cardboard box with extra packing material. They could easily have reused it. I would have given 5* otherwise.

August 28, 2026
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Marilyn Willis,

Thank you so much for your lovely review and for taking the time to share your feedback! We're delighted to hear you're pleased with your 3 drawer bedside table.

We're sorry to hear about your experience with the packaging removal. Your item was purchased with our doorstep delivery service, which unfortunately doesn't include packaging removal - our delivery team are unable to take this away. We do apologise if this wasn't made clear when you were purchasing via our website, as we'd hate for this to have caused any disappointment. We've raised this with the relevant team so we can look at making this clearer going forward.

Thank you again for your kind words about our furniture, and we hope to welcome you back soon!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service. Kept well informed and Ross and Gavin were very efficient and professional

September 3, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Nicky Keoghan,

We're so pleased to hear that our delivery service was excellent and that our team was efficient and professional. Thank you for your kind feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivery6917853 Tunbridge Wells store - Sofa

Delivery6917853

I was kept in touch with developments.

Sofa lovely.

Ross and Gavin arrived in time. An excellent, friendly and efficient delivery service.

September 3, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Ann Grosso,

We're so pleased to hear you love your new sofa and that you were kept informed about your delivery. It's wonderful to know our delivery team provided an excellent, friendly, and efficient service!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Twells helpful and friendly team

The team in store were really helpful. It was nice to see the product in store and speak to someone, an actual person, be able to ask their opinion and get advice.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

A very positive experience.

Cotswold customer service and the delivery team have made everything so easy for me. I was slightly concerned about something an have had all my problems solved, what a great customer service. Thank you.

August 24, 2026
Rated 5 out of 5 stars

A big thank you to Bernard and Emerson…

A big thank you to Bernard and Emerson for the careful collection and delivery of my furniture. They were both pleasant, helpful and professional throughout, taking great care to ensure my furniture and property were not damaged.

It was a smooth and stress-free delivery from start to finish. Thanks again, Bernard and Emerson — much appreciated!

August 14, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good Morning,

We are delighted to hear about your smooth and stress-free delivery experience. We're so glad our team was pleasant, helpful, and professional, taking great care with your furniture and property. Thank you for your kind words!

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Bedroom furniture

Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my wardrobe (extra cost) and took all the packaging away. From my initial order to delivery was fault free. I will definitely order from this company again.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Bernard and Emerson were great and very professional

August 12, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good afternoon Ankur,

We're truly glad to hear that our team provided you with such a professional experience. Your positive feedback is greatly appreciated.

Kindest regards
Rosie Annison - Senior customer care advisor

Rated 5 out of 5 stars

Fantastic showroom

Fantastic showroom, excellent products, and salesperson Catherine very helpful, would you use you again and definitely recommend you to friends and family.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Your showroom is our dream home

Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us having such an enjoyable shopping experience couple of weeks prior.

July 1, 2026
Unprompted review
The Cotswold Company - Tunbridge Wells logo

Reply from The Cotswold Company - Tunbridge Wells

Good Afternoon Nicola,

We're so pleased to hear that our staff provided such a warm, friendly, and personable experience, and that our showroom felt like your dream home. It's wonderful that you enjoyed your shopping experience so much that you placed your order directly with our Tunbridge Wells showroom. Thank you for your kind words!

Kindest regards
Rosie Annison - Senior Customer Care Advisor

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look